Download - Business Ethics (Unit I)
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Business EthicsBusiness Ethics
UnitUnit II
VVISMVVISMPGDM I SemesterPGDM I Semester
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ConceptConcept
EthicsEthics andand moralsmorals areare distinguisheddistinguished fromfrometiquetteetiquette..
ItIt isis toto dodo withwith customscustoms ratherrather thanthanvaluesvalues..
EthicsEthics maymay bebe regardedregarded asas knowingknowing whatwhatisis right,right, doingdoing whatwhat isis rightright andand feelingfeeling
whatwhat isis rightright.. DoDo whatwhat isis goodgood forfor youyou withwith thethe leastleast
possiblepossible harmharm toto othersothers..
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Ethical DilemmaEthical Dilemma
AnAn elderlyelderly widowwidow wentwent intointo aa supersupermarketmarket forfor purchasespurchases.. TheThe salesmansalesman saidsaid
thatthat thethe billbill forfor allall herher purchasespurchases waswas RsRs..10001000.. TheThe oldold ladylady paidpaid withwith aa newnew RsRs..10001000 billbill.. UnknownUnknown toto herher therethere waswasanotheranother RsRs.. 10001000 notenote stuckstuck toto thethe backback..
WhenWhen thethe salesmansalesman sawsaw whatwhat hadhadhappenedhappened hehe waswas confrontedconfronted withwith ananethicalethical dilemmadilemma:: shouldshould hehe telltell thethe lady?lady?
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Origins and explanationsOrigins and explanations
Physical MattersPhysical Matters GenesGenes Brain Evolution and EthicsBrain Evolution and Ethics DietDiet
Environmental FactorsEnvironmental Factors Psychological theory and ethicsPsychological theory and ethics SociobiologySociobiology The benefits of CoThe benefits of Co--operationoperation (working with others)(working with others) Cross Cultural IssuesCross Cultural Issues
Cross cultural comparisonsCross cultural comparisons Non negotiable positionsNon negotiable positions Touching taboosTouching taboos Forms of addressForms of address
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Physical MattersPhysical Matters
Genes:Genes:Cesare Lombroso, Italian CriminologistCesare Lombroso, Italian Criminologist physiquephysique
Tailor (Baumler)Tailor (Baumler) VariablesVariables1.1. Self rating of suitability for a professionSelf rating of suitability for a profession
2.2. Suitability for occupations requiring physical strengthSuitability for occupations requiring physical strength
3.3. Suitability for sports requiring strengthSuitability for sports requiring strength
4.4. HeightHeight
5.5. WeightWeight6.6. Solidity (weight/height to form a quotient)Solidity (weight/height to form a quotient)
7.7. Hobbies indicative of strengthHobbies indicative of strength
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Physical MattersPhysical Matters
Brain Evolution and EthicsBrain Evolution and Ethics
Diet (iodine)Diet (iodine)
Environmental FactorsEnvironmental Factors
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Origins and explanationsOrigins and explanations
Physical MattersPhysical Matters GenesGenes Brain Evolution and EthicsBrain Evolution and Ethics DietDiet
Environmental FactorsEnvironmental Factors Psychological theory and ethics (Money Game)Psychological theory and ethics (Money Game) SociobiologySociobiology The benefits of CoThe benefits of Co--operationoperation (working with others)(working with others) Cross Cultural IssuesCross Cultural Issues
Cross cultural comparisonsCross cultural comparisons Non negotiable positionsNon negotiable positions Touching taboosTouching taboos Forms of addressForms of address
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OtherOther
Culture and EthicsCulture and Ethics
Personality and EthicsPersonality and Ethics
LeadershipLeadership
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Identifying Ethical IssuesIdentifying Ethical Issues
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Ethical DilemmaEthical Dilemma
AnAn inin thethe serviceservice employeeemployee ofof thethe industryindustry isis oftenoften calledcalledonon toto workwork late,late, oftenoften withoutwithout noticenotice.. SheShe complainscomplains totoherher supervisorsupervisor aboutabout thethe lacklack ofof consultation,consultation, thetheimplicationsimplications forfor herher socialsocial lifelife andand thethe oftenoften shortshort noticenotice
givengiven..TheThe supervisorsupervisor tellstells herher thatthat ifif sheshe doesdoes notnot likelike thethe jobjobsheshe cancan looklook elsewhereelsewhere forfor employmentemployment.. ToTo thisthis thetheemployeeemployee tellstells thethe supervisorsupervisor thatthat sheshe intendsintends toto reportreporthimhim toto managementmanagement forfor suggestingsuggesting insubordinationinsubordination..
AtAt thisthis point,point, youyou areare calledcalled inin toto advise,advise, toto identifyidentify thetheissuesissues andand toto proposepropose constructiveconstructive solutionssolutions..
what would you advise?what would you advise?
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Identify Ethical IssuesIdentify Ethical Issues
Preventing Ethical ProblemsPreventing Ethical Problems
Being Ethical in an Unethical EnvironmentBeing Ethical in an Unethical Environment
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Confronting Ethical DilemmasConfronting Ethical Dilemmas
Facts in the caseFacts in the case
Invoking the codeInvoking the code
AvoidingAvoiding aggressiveaggressive reactionsreactions andandsolutionssolutions
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Ethical DilemmaEthical Dilemma
TheThe companycompany ofof whichwhich youyou areare thethe HeadHead ofofcustomercustomer relations,relations, hashas receivedreceived complaintscomplaintsfromfrom thethe publicpublic thatthat oneone ofof youryour productsproducts doesdoes
notnot workwork properlyproperly.. TheyThey wantwant theirtheir moneymoney back,back,butbut youryour policypolicy isis toto replacereplace thethe faultyfaulty goodsgoods..TheThe customercustomer complainscomplains thatthat theythey nono longerlongertrusttrust youryour companycompany products,products, butbut youryour policypolicy isisdesigneddesigned toto maximizemaximize profitprofit.. ReplacementReplacement isischeapercheaper andand easiereasier thanthan refundingrefunding..
HowHow doesdoes oneone balancebalance thethe customercustomer wisheswishesagainstagainst thethe commercialcommercial imperatives?imperatives?
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Approaches to dilemmaApproaches to dilemma
identification and
resolutionidentificati
on and
resolution
Disposition of Cases: Applying SanctionsDisposition of Cases: Applying Sanctions
Guidance on ethical breaches: The ombudsmanGuidance on ethical breaches: The ombudsman
Some creative ideasSome creative ideas
ApologiesApologies Improvement rather than perfectionImprovement rather than perfection
Discriminant AnalysisDiscriminant Analysis
Promptness of dealingPromptness of dealing
Procedural principlesProcedural principles
The decision TressThe decision Tress The sequence of questionsThe sequence of questions
The two quick testsThe two quick tests