Why (re)building trust begins with
engaged colleagues
Peter Haigh, Managing Director of Bristol Energy
February 2016: Full market entry
March 2016:Marketing launch
April / May 2016:Domestic PPM
launch
2nd November 2015
11 employees Entry into NHH CME
Bristol Energy We believe in the fair, ethical sale of energy to all.
We will be a force for social good The South West’s first municipal energy supply company All profits reinvested back into the city Together we’re championing social equality, local renewables
and stronger local communities.
Today:55 employees
Big plans…
Customer Fair tariffs Clear communication Social responsibility
Colleagues Empowered, well
informed & well trained Appropriate benefits &
rewards Encourage
accountabilityLeadership Strong, stable
leadership Open and value
driven Confidence in your
team Challenge
performance
Values & ethos Honesty - always Belief in company
social goals Fairness in everything
we do
Customer trust is keyA customer can hear a smile…………..
It’s really hard work …………..
Customer & Colleague engagement never stopsTrust and fairness at its heart.Customer Fairness in everything we do. Work with the local communities Build trust & respect Listen to your customer - always
Colleague Empowerment – decisions taken at
the right point.
Engagement with the business & its values
Respect - treat colleagues as you wish to be treated
Openness & honesty - always
CustomerProposition
ColleagueBehaviour
Engagement Customer
Relationship
Values
We’ll be a force for
social good
Bristol Energy has a face to face hub, which will soon house our customer care team, and be used by:
• Our customers and potential customers• Our partners• Local community groups• For education purposes• For events • And for colleagues.
Colleagues are your one distinguishing factor
Bristol Energy just has a positive energy to it. I
don’t feel positive energy when I go to other places.
CustomersColleagues Cash
Good business comes down to:
Thank you
Get in touch:www.Bristol-energy.co.uk
@BristolEnergy
www.facebook.com/Bristol-Energy