Module (04)
SITUATIONAL TEAMWORK
BEHAVIOR
Building High Performance Team
4.1 Holding Meeting Effectively
4.2 During Normal Operation Condition
4.3 During Emergency Condition
4.4 During Troubleshooting & Investigation
4.5 During Repair & Maintenance Activities
4.6 After Achieving Goals & Success
4.7 Working SMARTER not HARDER
4.8 Promote Team for Problem Solving
Module (04) Situational Teamwork Behavior
4.1 Holding Meeting Effectively
No Identifiable Goals or Agenda.
Lack of Commitment
Absence of Trust and Loyalty
No Interest and Contribution
Lack of Accountability (No Specific Items)
Physical Setting (Organized Place NOT achieved)
Why do meeting fail?
Meeting without Agenda = Waste Time
1. Let the Topic dictate the Length and Subject.
2. Be brief and to the point (Stick to your Agenda).
3. Hold a question-and-answer period.
4. Don't brush off Complaints.
5. Be ready to handle the “Problem"
Situations with observe.
6. If any thing specific, discuss it after
meeting with who concern.
7. End the Meeting on TIME!!!
Effective Meeting Techniques
4.2 During Normal Operation Condition
During Normal Operation we need Highly Communication Skills
between all Team Member :
Cooperative
Interested
Respect
Fast Reply
Supportive
Dynamic
Initiative
Pro-Active
Data is VALUE, and Knowledge is POWER
In undertaking the shift in duties from Normal Operating Assignments to
upset response tasks, a number of transitions in individual teaming
arrangements occur.
These transitions are characterized by the conduct of turnovers of
information on operating status and duties between staff on both working
and Standby Units.
These transitions mark the partial disassembly and down-sizing of teams
associated with non-upset units and the re-forming of larger teams for
response on upset units and must be conducted fairly rapidly to free
additional operating resources to assist with upset unit response in a
timely manner.
4.3 During Emergency Condition
During Emergency Condition we need
ONLY one Team Leader and all
Team members should be follow him.
During Emergency Condition we need
ONLY one Team Leader and all
Team members should be follow him.
Team members have a mix of levels of experience
Team members have a mix of skills
At least one person has strong management skills
Team take turns leading the Situation
Team makes clear assignments for each activities.
The supportive nature of a TEAM can help and save the
Employees and Equipments in the plant. Also, they can reduce
the risk, TEAMS work together to help returning employees
regain their confidence and prevent time-lost accidents.
4.4 During Troubleshooting & Investigation
Brainstorming :
Idea Generation
Issue Generation
Divergent Thinking
Open Format
Teamwork:
Working Team
Respect each others
Participants cannot leave alone
Leader hold the situation
The most important result from
Root Cause Failure Analysis
is the answer to:
“What can WE learn from this Situation?”
Majority of problems found will
relate to Processes and People
Don’t waste time looking for culprits, look for the
Causes and learn from them!
4.5 During Repair & Maintenance Activities:
Operation Maintenance
I use
I operate
I maintain
I repair
We maintain
TPM
Conventional
Operation
Maintenance
Productivity
Reliability
Availability
Down Time
Maintainability
Utilization
Optimization
We are Highly Qualified maintenance department delivers
quick responses to all plant services needs.
4.5 After achieving Goals & Success:
Setting goals means being accountable.
Because without accountability, our goals
flutter in the wind while no one is watching.
Instead of getting frustrated or discouraged,
monitoring our progress takes the
overwhelming feat of achieving our goals
and breaks it down into more manageable
chunks.
Chunks that we can consider and react to.
Chunks that allow us to see that progress
happens over time.
Celebrate Achieving Success:
Focusing on what went well, especially when trying to achieve long-
term goals, is what keeps us going. Knowing that progress has been
made — even if the progress can only be measured in baby steps —
provides motivation to remember that tomorrow is a new day and
new chance to make more progress.
Reflect on what could be Improved:
The truth is that sometimes achieving our goals is hard. Maybe there
are struggles or obstacles we did not envision. Road blocks,
challenges, and distractions are a reality when trying to achieve any
goal. BUT we should reflect our success to others as a TEAM.
4.7 Working Smarter not Harder
Smarter Harder
Work Hard + Work SMART
= Wealth and Success
Meaning of HARD Work
Hard Work involves commitment
Involvement and Sincerity.
Working honestly.
There is saying :
“The Harder you work, the Luckier you get”
Working SMART is working with a goal in mind, a goal that
is meaningful to you.
It also means knowing what points are of high priority and
what you can be flexible on, so you can focus on what’s
important.
Meaning of SMART Work
SMART work also refers to being Creative
and looking or other ways to get work done faster.
A hard work’s reputation is based on years of hard work and
meticulousness. He is trusted to be professional and competent.
A hard worker is happy to solve difficult problems he
encountered in course of his work
Hard Workers, usually are on their table Troubleshooting the
problems. They work for their own satisfaction rather than being
worrying about creating impression on bosses.
There is a saying in weight lifting; no pain, no gain.’ So, one can’t
achieve great success without working hard.
No delegation of work.
Advantages of HARD Work:
It requires less time to accomplish the task
Needs to put less efforts
In SMART work, we get the work done by others without any
physical stress, e.g a team leader or Manger
In SMART work, the work is done according to plan. Hence,
acquire more results.
SMART work includes completing the task by using tacts, while at
the others end completing the task by using full standard method is
called hard work.
SMART work provides us with the ability of quick prblem solving
Advantage of SMART Work:
4.8 Promote Team for Problem Solving:
Team for Problem Solving:
Strategy
Methodology
Tools
Performance
System
1. Identify the Problem
2 . Analysis the Problem
3. Generate Possible
Solutions
5. Selecting the
Suitable Solution
6. Planning for Next Action
(Recommendations)
4. Analysis the Solutions
Problem Solving Wheel
Conclusion:
Team Maturity
NOW, At NOMAC, SIWPP#III
we are dedicated to working
together as a TEAM and with
our partners, to become the
Benchmark for our Industry,
setting the standard for Customer
Satisfaction, Technology,
Financial Performance, Integrity
and Quality in all that we do.
What ……?
Concepts
How ……?
Methodology
When ……?
Situation
Why ……?
Objectives
Who ……?
People
Where ……?
Company