Brian J. Walsh 6216 66th Street #112 Lubbock, TX. 79424 • (806) 252-3835 • brianjwalsh03@hotmail.com

EMPLOYMENT

Texas Tech University Health Sciences Center (TTUHSC) Lubbock, TX Lubbock, TX

Enterprise Network Support Technician III March 2011 to Present December 2012 – Present

Lead and, or manage assigned technical projects.

Mentor, train, and manage 28 Enterprise Network Support Technicians.

Install and support data, video, and network equipment at the enterprise level.

Recognize, analyze, and repair or escalate network failures and impairments.

Interface with users, vendors, or other stakeholders in providing operational and scheduling support.

Network Operations Technician April 2005 to March 2011

Operated, and maintained distance education and telemedicine video conferencing network.

Supplied satellite uplink operations for TTUHSC and the surrounding community.

Trained students, faculty, and staff regarding use of the video conference equipment.

Cingular Wireless Lubbock, TX Lubbock, TX Customer Service Representative I/Technical Support Specialist October 2002 to November 2004 August 2011 – December 2012

Diagnosed, repaired, and escalated tier I and II customer technical issues and network elements.

Managed wireless accounts as well as supply billing and service information to clientele regarding rate plan, features, and new offers, along with all network and customer equipment issues.

NTS Communications Lubbock, TX Lubbock, TX Network Control Center Specialist II March 2000 to September 2002 August 2011 – December 2012

Monitored multi-state and multi-company telecommunications networks.

Interpreted network alarms, isolated faults, and preformed remote system restoral on telecommunications facilities ranging from OC3-OC48 to SONNET Fiber Rings.

Tested and turned-up existing and newly provisioned circuits: DS3, DS1, DS0, ISDN, POTS, DSL, analog, and digital data.

Worked trouble reports, including dispatching out personnel for DSL, local dial tone, long distance, domestic and international call repair.

Escalated top level circuit issues to the appropriate level of authority within other telecom companies.

Tested, diagnosed, and repaired telecom facilities by interacting with CO, MSO, IXC, LEC, ILEC, CLEC personnel, as well as telco service providers, vendors, field engineers and customers.

EDUCATION Texas Tech University, Rawls College of Business Lubbock, TX

Bachelor of Business Administration, Management Information Systems Graduation: May 2016

Concentrations: Networking/Telecommunications, Web Application Design

Cumulative GPA: 3.83

South Plains College Levelland, TX Associate of Science, Business Administration Graduation: May 2014

Concentration: Business Administration

Cumulative GPA: 4.0

LEADERSHIP Lauro Cavazos & Ophelia Powell-Malone Mentoring Program (Mentor Tech) Lubbock, TX Lubbock, TX Mentor & Mentor Cluster Leader January 2014 - Present August 2012 – Present

Offer student protégés with encouragement and direction, while providing them tools necessary to achieve their academic, personal, and professional goals.

Enhance the quality of the educational experience of all students through programs, services, advocacy, and campus and community involvement.

Lead 9 mentors giving support and guidance in each mentors’ interactions with their own protégés.

Staff Senate of Texas Tech University Health Sciences Center Lubbock, TX Lubbock, TX Senator January 2015 - Present August 2012 – Present

Promote the service plus philosophy of TTUHSC by representing interests and concerns of staff

Stay abreast of the activities and decisions being made at TTUHSC throughout all levels.

Participate in the active representation and involvement of staff in the affairs of TTUHSC, while at all times striving to contribute to the overall success of the institution.

TRAINING Polycom Lubbock, TX

HDX/Group Series Level II Operation and Administration January 2014

Polycom VSX Technical Training Lubbock, TX

VSX Series Administration Technical Training January 2008 NTS Communications Lubbock, TX

Advanced Telecommunication Facilities Troubleshooting and Maintenance February 2001

CERTIFICATIONS ECI Telecom Clearwater, FL

Tadiran (T::DAX) Switch Operations and Maintenance May 2001

SKILLS May 2012 – Present Telecommunications Facilities: DS0, DS1, DS3, OC3, OC12, OC48,

ISDN, Sonnet Fiber Ring, Feature Group A, B, and D Trunks, analog POTS circuits

Nortel 565, 5eSS Switches Cerent 550, Octal, Tadiran T::DAX Switches Alcatel-Lucent Digital Access Cross-Connect

System( DACS) Alcatel-Lucent Dynamic Services Controller

(DCS) Alcatel-Lucent DEX 600-600e Tandem Switch Operating Systems Windows: 95,98,2000,XP,Vista,7,10 Linux – Fedora, Ubuntu Experience with virtual machines

Software/Programming Microsoft Office Suites: Word, Excel,

PowerPoint, Project, Outlook, OneNote, SharePoint, Publisher, etc.

MY SQL Visual Studio Dreamweaver Pentaho Business Analytics Knowledge of :HTML5, PHP, JAVA Videoconferencing Polycom VSX 7000, HDX 9000 Codecs Polycom MGC 500/100, RMX 2000/4000 Multi-

point Conference Bridges Polycom RSS 2000/4000 Video Recorder Polycom Video Boarder Proxy (VBP) Polycom CMA Desktop