BOB PENN835 Morada Place

Altadena, CA 91001(626) 347-2994 bob@bpenn.com

PRODUCT MANAGER/OWNER

Extensive hands-on experience in all phases of Agile (SCRUM) and Waterfall methodology as a Product Owner/Analyst and UX designer for smartphone and web applications for Fortune 500 companies. Strong ability to facilitate communication between decision makers, business units, technical staff, vendors and end users. Highly informed in state-of-the-art mobile and web technologies, social media trends and software, and current industry issues. Work well under pressure both independently and as part of a team. Skills include:

Product Owner/Management Business Analysis Documentation WritingSCRUM/Agile Public Speaking Product DesignWireframing JIRA Backlog Android/iOS ExpertiseUser Experience/UI Design Strong Technical Skills Team/Relationship Building

PROFESSIONAL EXPERIENCE

CODEMETRO, INC., Monrovia, CATechnical Product Manager/UX Designer January 2016 to July 2016Staff position as a Product Owner for web and mobile software development in an agile SCRUM environment.

Write User Stories for Development and QA teams Manage product backlog Design UX/UI Serve as Scrum Master for the Development and QA teams

HUGE, INC., Los Angeles, CAProduct Owner November 2015 to January 2016Contract position to manage front end development efforts for a revision for PetSmart responsive web site enhancement.

Write User Stories for Development and QA teams Create auxiliary functional and technical documentation Interface closely with Design and UX staff Manage and prioritize Scrum backlog Serve as Scrum Master for the Development and QA teams

HILTON HOTELS, Glendale, CAProduct Manager/Owner – Mobile ApplicationsUX Designer August 2014 to October 2015Contract position to manage the design, development, and release of the company’s smartphone applications. Created the Android smartphone application for the 44 million members of the HHonors loyalty program.

Created the Android smartphone application for the 44 million members of the HHonors loyalty program, resulting in a 600% increase in downloads in the first 45 days of release.

Managed and designed “Straight to Room” Digital Key project for Android smartphones Manage and design company’s mobile smartphone applications Serve as Product Owner on SCRUM based smartphone development project Interact with cross-functional teams during Scrum meetings, clarification sessions, backlog grooming and

estimation sessions. Prioritize and manage Scrum Backlog

BOB PENN (626) 347-2994

Creation of requirements in the form of agile User Stories. Direct and approve the work from the Development, QA and Creative teams. Coordinate with iOS, Windows Mobile and Mobile Web teams to assure consistency between platforms Act as “Customer Advocate” for mobile products. Design UX and provide usability concepts and observations on user journey and mobile interfaces. Participate with team in the creation of visual elements for application interface designs on iOS and

Android platform. Android URL: https://play.google.com/store/apps/details?id=com.hilton.android.hhonors iOS URL: https://itunes.apple.com/us/app/hilton-hhonors/id635150066?mt=8

UNION BANK, Los Angeles/Monterey Park CASenior Business Analyst / Project Manager December 2013 to August 2014Contract position to design, document and strategize the creation of enterprise wide applications for this financial organization.

Analyze, document, and project manage a $10M enterprise-wide data centric technology project. Work closely with business partners to determine requirements and develop functional designs based

on the analysis of line of business needs, objectives and existing systems infrastructure. Work with developers and testers to ensure requirements and functional designs are translated

accurately into working technical designs and that test plans/scripts serve customer needs. Schedule and lead meetings and communication between 150 project members at all levels of

responsibility.

SIGUE, Sylmar CASenior Business Analyst/Product Manager April to October 2013Six month contract position to manage, design, document, project manage and strategize the creation of web and mobile applications for this financial organization.

Managing a team of local and off-site programming and business analyses staff. Managed a process improvement project to streamline marketing promotions. Conceptualizing and designing iPhone, Android and iPad applications to permit customers to conduct

financial transactions via the mobile web. Designing and re-architecting a new Ajax/HTML5 based web-based B2C application to permit customers

to conduct self-service transactions. Leading a team of developers and IT professionals to re-architect the company’s entire IT infrastructure

and B2B presence, taking it from legacy client/server design to a modern multi-tier web services .NET environment utilizing the iPad as the front end hardware.

Managing the task to transfer legacy support and maintenance knowledge of 55 existing enterprise systems to an offshore support team.

Revising and designing the SDLC protocol to improve efficiency.

WESCORP (WESTERN BRIDGE) CORPORATE FEDERAL CREDIT UNION, San Dimas, CASenior Business Analyst and Product Manager 2005 to 2012Designed, analyzed, architected, and lead over 50 large-scale strategic web and mobile solutions and products for this $40 billion corporate credit union. Provided focus and direction for business and technical units. Coached and managed technical staff.

Served as product manager, functional and/or technical lead, project manager and business analyst on over 50 large-scale projects. Produced deliverables that included project plans, UI wireframes and functional and technical documentation. Worked in both Agile and Waterfall SDLC environments.

Served on the Leadership Development team to interface with top management on strategic planning. Chaired an interdepartmental committee to oversee web and mobile focused strategic projects, acting

as mentor and content expert to internal and external business clients.

BOB PENN (626) 347-2994

Created and authored a weekly newsletter promoting IT projects and industry trends of interest, directed to upper management.

Significant projects:a. Designed, functionally led, analyzed and project managed an innovative mobile banking application

for iPhone/iPad, Blackberry, Android and “feature” phones with a resulting user base of over 30,000 in three months.

b. Designed, project managed and technically/functionally sled the creation of an iPhone-based application for managing customer relations which increased the number of products sold in the field by the sales team by 250%.

c. Selected technology, project managed, designed user interface and served as functional lead for a business-to-business web application based on Open Text Java portal technology and .NET web services, receiving multiple industry design awards for offering an array of self-service transactions to over 1100 financial institutions.

d. Analyzed, project managed, functionally led and designed the UI for a real-time HTML5-standard trading desk for portfolio purchase, resulting in a 4X increase in sales within one month.

e. Modernized company workflows by selecting and implementing an electronic workflow system, improving the functional process, alleviating paperwork bottlenecks and speeding up approval times.

f. Technical/functional lead, architect and user interface developer for the corporate intranet site, trimming down the number of internal print publications from 24 to 3, while dramatically increasing internal communication between business units and individuals.

g. Established a SharePoint social interaction site to facilitate the communication and coordination of strategic projects and information exchange, permitting business unit managers unprecedented, streamlined communication channels.

WESCORP FEDERAL CREDIT UNION, San Dimas, CASenior Programmer/Analyst 2001 to 2005Designed, programmed and maintained web-based projects for this corporate credit union.

Developed a business-to-business web site that modernized legacy technology and enhanced features and performance.

Enhanced the business-to-customer check imaging delivery system to support modern web services based standards and improved security.

Learned .NET and advanced web programming, permitting enhancements to existing applications, while setting technological standards for planned strategic projects.

Served as Webmaster for the IIS servers.

MAXIM GROUP, San Dimas, CAProgrammer/Analyst (Contract) 2000 to 2001Performed business analysis, database programming and web development for WesCorp Federal Credit Union.

Managed company intranet.

SMCI, Pasadena, CAProgrammer/Analyst (Contract) 1999 to 2000Performed business analysis and database programming for CountryWide Mortgage.

Created a SQL Server/Access-based loan management system, replacing legacy Excel spreadsheets and permitting multi-user access to information.

UNITED STATES SALES CORPORATION, Northridge, CAProgrammer-Analyst/Project Manager 1993 to 1999Designed, programmed and maintained database, web and Y2K projects.

BOB PENN (626) 347-2994

Addressed Y2K issues for legacy applications, resulting in zero down time during the transition.

ADDITIONAL SKILLSVideo/Film Writer, Director and Editor

Wrote, directed and edited over 200 industrial, documentary and training videos and films for a variety of businesses and organizations, including PBS, the Federal Government, Southern California Gas, the United Way and the City of Hope.

EDUCATIONB.A., Film/Sociology, Pitzer College, Claremont Colleges.

SOFTWARE SKILLS Proficiency with HTML5, CSS3, and JavaScript. Strong familiarity with .NET and Objective-C Jira + SCRUM module Confluence Slack Justinmind (wireframing) Proficiency with HTML5, CSS3, and JavaScript. Microsoft Word, Excel, PowerPoint, Outlook, Access, Visio, SharePoint and Project Omnigraffle Adobe Photoshop Microsoft Windows and Apple OSX/iOS operating systems

PROFESSIONAL DEVELOPMENT Management and supervisory training seminars and classes Objective-C and .NET programming training