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Beyond ConflictHow trust and communication can
transform conflict into creativity
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Why are we here?
This is not a reaction to any particular event!
This was inspired by a meetup by a third party about creative conflict that was a bit of a fail. We thought we could do better.We’re here to share experiences, tips, and ways to embrace conflict as an intrinsic part of the creative process.
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The Problem
The recipe for creativity contains volatile ingredients:
Risk DisruptionConstraints Contrast
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The ProblemThe recipe for conflict is surprisingly similar! According to the United States Marines, this friction stems from:
● uncertainty● stress ● disorder ● opposing wills
http://www.marines.mil/Portals/59/Publications/MCDP%201%20Warfighting.pdf
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The ProblemThe recipe for conflict is surprisingly similar! According to the United States Marines, this friction stems from:
● uncertainty = risk● stress = constraints● disorder = disruption● opposing wills = contrast
http://www.marines.mil/Portals/59/Publications/MCDP%201%20Warfighting.pdf
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Conflict
● Authority ● Clarity● One Single Path
MILITARY SOLUTION
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Conflict
● Authority ● Clarity● One Single Path
MILITARY SOLUTION
● Trust ● Communication● Multiple Paths
AYOGO SOLUTION
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<
=CREATIVITY
conflictCOMMUNICATION
& TRUST
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CONFLICT >
=TOXIC WORK
ENVIRONMENT
communication& trust
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Cost of Conflict
● Inefficiency● Absenteeism & Turnover● Theft & Sabotage● Illness● Long-term career development
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Communication
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Ladder of Inference
https://www.youtube.com/watch?v=K9nFhs5W8o8
Climbing down takes
● Self-awareness: assumptions & filters● Curiosity: what else could be going on?● Break the recursive loop, where my
actions are based on my assumptions
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Entrenched Ideas
Positional Conflict● Overlook shared values● Over-value our own contributions● Ask questions and listen for
contrary data
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Ways to Get Beyond Win/Lose Brainstorm: lots of ideas, no editing/criticism
Nominal Group Technique: define problem, privately develop solutions, discuss & clarify each, privately vote
Affinity Grouping: take brainstorm or nominal group ideas, and group.
Delphi Technique: uses questionnaires (no face-to-face); iterative, leads to consensus
Consensus Mapping: use Affinity and Straw Man (On one hand, <my opinion> but on the other hand <the opposite>.
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Exercise: Brainstorm Failure
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Role confusion
Who’s got this?
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Role confusion
SOLUTION: ● Governance ● Clarity over roles & responsibilities● RACI
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RACI Matrix● Who is responsible for doing
the work? (Always have an R)
● Who signs off as ‘done’ and is accountable up the ladder?
● Who is a SME or has strategic insight can be consulted?
● What Stakeholders shouldn`t wait until the end to be informed?
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Team Dynamics
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Project Motivators & Priorities
BusinessDevelopment
UX Engineering
Art
Legal
ProjectManagement
Different roles have conflicting motivations and
priorities.
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Project Motivators & Priorities
Clear communication of project priorities
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A classic struggle
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Personality Motivators
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Personality-based Motivators
Analytic - motivated by truth, abstract ideas Process - motivated by social & assisting others Resourceful - motivated by movement, resultsConservative - motivated by structure, principals, tradition
“What turns their crank?”
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Take-aways
Seek permission to give feedback & respect a “no” or “not now”
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Take-aways
Unemotional Feedback This is what I saw. This is how I felt.
This is what I’m asking.
Listen and stay curious.