![Page 1: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/1.jpg)
Bell Ringer
What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report to you?
![Page 2: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/2.jpg)
Chapter Eleven
Interpersonal Skills
![Page 3: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/3.jpg)
Objectives
Understand the importance of understanding othersLearn the personal traits that can help you be more effective in relations with other peopleLearn the personal skills you should master for successful interpersonal relationsDiscuss the importance of teamwork in the business world.Identify the six aspects of successful teamwork.
![Page 4: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/4.jpg)
Human Relations:Understanding Others
Body LanguageBody Language- the gestures, posture, mannerisms, and eye contact through which a person communicates thoughts with others
Facial expressions
![Page 5: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/5.jpg)
Human Relations:Personal Traits
Friendliness, Courtesy, and Tact
Personal Ethics
Creativity, initiative, and responsibility
Attitude
Self-control and orderliness
Self-awareness and willingness to change
Self-esteem
Empathy
![Page 6: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/6.jpg)
HR: Personal Traits-Friendliness, Courtesy,
and TactF- Getting along well with others is a lot easier when you are friendly and outgoing
C- Good manners and a polite demeanor should come naturally, even in awkward situations.
T- You show respect in handling a situation and to all the people involved—provide constructive criticism without hurting someone’s feelings or being offensive.
![Page 7: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/7.jpg)
HR: Personal Traits- Personal Ethics
ESSENTIAL in every aspect of life!Honesty IntegritySense of Fair Play
People will trust you.
![Page 8: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/8.jpg)
HR: Personal Traits- Creativity, Initiative, and
ResponsibilityCreativityCreativity- the act of using your imagination to be inventive
InitiativeInitiative- doing what needs to be done without being told to do so
ResponsibilityResponsibility- being accountable for your actions and doing your duty
![Page 9: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/9.jpg)
HR: Personal Traits- Attitude
AttitudeAttitude- the mental outlook you have toward people and situations
ALWAYS try to see the good in people you deal with
![Page 10: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/10.jpg)
HR: Personal Traits- Self-Control and Orderliness
Self-control:Tactful Slow to anger
![Page 11: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/11.jpg)
HR: Personal Traits- Self-Awareness and a
Willingness to Change
Know your strengths and weaknesses
Listen to feedback and act upon it
Be flexible
![Page 12: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/12.jpg)
HR: Personal Traits- Self-Esteem
Self-esteemSelf-esteem- your perceived worth or value
![Page 13: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/13.jpg)
HR: Personal Traits- Empathy
EmpathizeEmpathize- to understand a person’s situation or frame of mind
Learn to respect other points of view, even if you disagree, especially with customers.
![Page 14: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/14.jpg)
Human Relations: Personal Skills
Assertiveness
Solving Someone’s Problem
Time Management
Goal Setting
![Page 15: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/15.jpg)
HR: Personal Skills-Assertiveness
AssertiveAssertive- standing up for your rights, beliefs, and ideas
![Page 16: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/16.jpg)
HR: Personal Skills- Solving Someone’s
ProblemPeople are far more willing to listen to a new idea if they can see how it will benefit them.
Look for ways to solve others’ problems.
![Page 17: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/17.jpg)
HR: Personal Skills- Time Management
Budget your time
Record important deadlines or appointments
![Page 18: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/18.jpg)
HR: Personal Skills- Goal Setting
ESSENTIAL for career and personal development
![Page 19: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/19.jpg)
HR: Interpersonal Skills in Marketing
1. Handle customers’ requests and questions.2. Provide customers with directions to your store location.3. Understand management’s role in customer relations.4. Understand procedures for handling difficult customers.
![Page 20: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/20.jpg)
HR: Interpersonal Skills in Marketing Cont…
5. Explain business policies to customers.
6. Handle customer complaints.
![Page 21: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/21.jpg)
Working Together: Teamwork
Training: To be an effective team member, you must have training for all the tasks you will perform.
Team Planning: Set goals, assign roles, make agreements, share responsibility, and communicate regularly.
![Page 22: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/22.jpg)
Working Together: Teamwork
Each team must reach a consensus about goals..
ConsensusConsensus- a decision that each member agrees to
Assigning Roles: Each person on the team should know what part of the process he/she is responsible for.
![Page 23: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/23.jpg)
Working Together: Teamwork
AgreementAgreement- a specific commitment that each member makes with the group; promise to perform a certain task within a given period of time
Responsibility should be shared, as should leadership
![Page 24: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/24.jpg)
Working Together: Teamwork
Valuable Team Members:Make the team’s goals a top priorityListen actively and offer suggestions in
meetingsBuild positive group dynamics with team
membersContinue to communicate with team
members outside of meetingsFollow up on what you’ve been assigned to
do
![Page 25: Bell Ringer What are the desired characteristics you would like to see in your boss? What are the desired characteristics you expect in employees who report](https://reader036.vdocuments.site/reader036/viewer/2022070305/5515a73f55034691418b61e0/html5/thumbnails/25.jpg)
Working Together: Teamwork
Valuable Team Members Also:Work to resolve conflicts among team
membersRespect the other membersTry to inspire other employees to get
involved