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Behind the Scenes at ISETS – Enforcement
(PLS, EMU, ICRU, CEU and Kidsline)
Dorothy Webb, Larry Robertson, and Peggy Boggs
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Children thrive in safe, caring, supportive families and communities
Topics Covered• Parent Locate Services (PLS) and Vehicle Lien
Unit (VLU)
• Employer Maintenance Unit (EMU)
• Intergovernmental Central Registry (ICRU)
• Centralized Enforcement Unit (CEU)
• Kidsline
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Parent Locate Services (PLS)
• Locate non-custodial parents
• Locate custodial parents
• Locate efforts done to help establish/enforce
child support orders and disburse funds
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Locate Sources Used by PLS
• Accurint• Experian• Justice Exchange• FPLS• DWD• Sex & Violent
Offender Registries
• BMV• Facebook • Panoptic• Department of
Corrections• VineLink• Bureau of Prisons
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More Locate Services
• White Pages
• Yellow Pages
• Newspaper Obituaries
• Military Locates
• FCR (JTAC, SSA, NDNH, FIDM)
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Main Functions of PLS
• Work cases referred by county worker to SPLS
• Work returned mail notices
• Work National Change of Address (NCOA) Report
• Work the Undistributed Collections Report and Stale Dated Report
• Work FCR Error Report
• Work Date of Death report
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PLS Cont’d
• Respond to Out-of-State Locate Requests
• Work the Report of Cases with no payments within 180 days (6 months)
• Update addresses from correspondence
• Break the Link on FCR Misidentified Participants
• Retrieve Tip Line Information to research
• Monitor Most Wanted Mailbox
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Vehicle Lien Unit (VLU)• Update ISETS with the date title is received
within 2 days • Respond to emails sent to
[email protected]• Answer phone calls from NCPs, car dealerships,
insurance companies, and county staff • Update address of the NCP or update
verification date
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VLU Cont’d• Work incoming mail within 2 days of receipt
• Research Weekly Vehicle Lien Release Report
to mail out titles that have been released
• Review old titles for possible destruction (title
owner no longer owns the vehicle)
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Children thrive in safe, caring, supportive families and communities
PLS/VLU StatsPLS Stats 2015Participant Addresses updated – 27, 255Employment History added – 1,122County SPLS referrals worked – 6,608
VLU Stats 2015Titles received – 9,336Titles released – 7,158Phone calls – 4,874
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Children thrive in safe, caring, supportive families and communities
Employer Maintenance Unit (EMU)
• Answer Employer Hotline
• Update Employer Information
• Work EMU InfoPath forms from the county
• Respond to Lump Sum Inquiries
• Work on Data Clean-Up of the Employer
Database
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EMU Infopath Form Tips• Provide Federal Identification Number (FEIN)
-The more information provided,
the easier EMU can verify
- Results in a quicker response time
• EMU notes on the Employer screen are visible
at the HOST level
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Intergovernmental Central Registry (ICRU)
Main Functions:• Process incoming UIFSA packets and forward to
county• Serve as liaison for county staff or other state
agency staff on problem cases• Research and resolve financial issues with
other IV-D agencies• Answer questions on intergovernmental issues
or on portal tools
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ICRU – Processing Incoming UIFSA Packets
• ICRU Worker Reviews Packet to ensure it is
complete
• If information missing, ICRU requests and
obtains the information
• Return packet to other state if asking for
something county cannot do
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ICRU Cont’d• Load case in ISETS in the county where the
NCP lives
• Send packet to county by Electronic Document
Exchange (EDE)
• Send acknowledgement to other state within 10
Days (Federal Requirement)
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Centralized Enforcement Unit (CEU)
The Centralized Enforcement Unit was created in 2007 to provide customer service, guidance, and assistance to county offices.
CEU has 16 Staff: • 1 Manager• 2 Supervisors• 13 Staff
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Main Functions of CEU • State Tax Intercept
-State Tax Injured Spouse Requests-State Tax Return Mailers-Indiana Tax Intercepts Provided To Other States
• Federal Tax Interception (Potential Fraudulent Intercepts)
• Passport Reinstatement
• Administrative Offsets (Federal Retirement)
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Children thrive in safe, caring, supportive families and communities
Main Functions of CEU Cont’d
• Bankruptcy
• Financial Institution
Data Match (FIDM)
• Credit Bureau
• Unemployment
Compensation
• Casino Intercepts
• Lottery Intercepts
• Department of
Insurance License
Suspension
• Driver’s License and
DNR Suspensions
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More Functions of CEU• Insurance Match Process
-OCSE-CSLN
• Unclaimed Property
• IWO Non-Compliance Letters
• Appeal Requests-State Tax Intercept-Professional License Suspension including Department of Insurance-Income Withholding-Driver’s License Suspension
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CEU StatsUnclaimed Property• CEU issued 12,273 IWOs, as of April 18, 2016
• $220,100.34, as of February 19, 2016
Calendar YTD (As of March 31, 2016)• Casino - $192,317.50
• Lottery - $26,235.37
• OCSE Insurance Match - $218,637.86
• CSLN - $511,486.52
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Most Recent CEU Stats
Calendar YTD (As of April 15, 2016)• IW Non-Compliance Letters - 14,108
• State Tax Offset Notices - 24,083
• General Tax Calls - 5,553
• Returned State Tax Mailers - 594
• State Tax Injured Spouse - 634
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KidslineThe Kidsline provides quality customer service to the public (CPs and NCPs), employers, and county child support offices
• 17 Staff -1 Kidsline Manager-2 Supervisors-1 Trainer -13 Customer Service Representatives
• Hours – 7:00 a.m. – 6:00 p.m. Monday-Friday
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Main Functions of Kidsline• Update mail addresses of NCP and CP and last
names in ISETS if proper verification or
documents provided
• Enter Direct Deposit information in ISETS if all
documentation provided
• Processing CP’s request for a debit card
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2015 Kidsline Stats• Total IVR Calls: 4,554,516
-Average per month – 379,543-Average per day – 12,478
• Total CSR Calls: 202,021-Average per month – 16,835-Average per day – 821
• Over 30 disconnects: 6,191
• Direct Deposit requests received: 11,251
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Questions
QUESTIONS???
Future Questions: Refer to Child Support Phone
List on CSR for contact names of State CSB staff
for specific units.
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