Download - Becoming a service industry rockstar
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Dan Wilson VWGoA Client Services
ManagerHDI Member Advisory Board Past-Chairman
HDI Motown Chapter Advisor
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• Over 13 Years in IT Service and Support Leadership • College Degree, 2 Industry Certifications• 8 Years HDI Local Chapter Officer• 6 Years on HDI Member Advisory Board• Member Advisory Board Chairman• 2007-2011 HDI Conference Faculty • HDI SPIN Webinar Speaker (2)• HDIAOY (Nat./Reg./Loc.) and Team Excellence committee member• Article Published in January 2008 Support World• Spoken at and Involved in other industry associations• College student/tutor• Make-a-Wish Foundation Volunteer, Team Capt. , and Participant• HDI Rock of our Foundation Award Winner
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» Start with the end: Professional Eulogy? » Why Get Involved?» Industry involvement» Local involvement» Legacy» Open Discussion
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» Did ???? for the world?» Industry Recognition» Community Recognition» Association Membership/Involvement» Certifications» Degree» Making A Difference
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» Sense of Accomplishment» Pay it forward» Commitment» Advancement» Mentorship» Accreditation» Feeling Good
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• Professional Association – HDI, ITSMF, PMI– Advisory Boards– Committees (Standards, Awards, Events)– Group Leadership
• Leadership• Speaker• Facilitator• Author
– Blogs, White Papers, Webinars, Books, Articles, etc.
• Student• Volunteer!
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» LIGs/Chapters/User Groups» High Schools & Colleges» Neighborhood Association» Big Brother, Big Sister » Unemployment Agencies» Make-a-Wish» United Way» Habitat for Humanity
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• Defined: Something inherited from a predecessor; a heritage
• How will you leave yours?– Tell Stories – Leave your Mark– Awards– Records (Performance Measurement)– The *your name here*– Naming Rights– A big hug!– Being Medal’d
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» Rewarding Stories» Anything we missed?