Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
Basic Digital SkillsUK Report 2015
Report prepared by Ipsos MORI for Go ON UK, in association with Lloyds Banking Group
Report prepared by Ipsos MORI for Go ON UK, in association with Lloyds Banking Group.
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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This report looks at the level of digital capability across the UK and uses different demographic and technology ownership groups to highlight any differences.
Go ON UK commissioned Ipsos MORI to conduct a study looking into who has these Basic Digital Skills and therefore the overall level of digital capability in the UK.
Introduction
Managing information
Communicating
Transacting
Problem solving
Creating
BackgroundAs the trend for products and services moving online continues, the world becomes more and more digitally dependent. To take advantage of the Internet, or even undertake the simplest tasks, requires Basic Digital Skills.
From previous research Go ON UK have identified five Basic Digital Skill areas:
This report
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Methodology
Ipsos Connect’s quarterly Tech Tracker uses Ipsos CAPIBUS to get a truly nationally representative view of device ownership and usage in Great Britain amongst adults aged 15+.
The CAPIBUS uses face-to-face interviewing to ensure no online bias, and is uniquely sampled based on Output Areas to ensure a robust sample.
For this study, the Tech Tracker was boosted to 4,000 interviews and interviewing was also conducted in Northern Ireland to ensure UK-wide figures.
Two digital skill questions, containing eleven digital tasks, were added to the Tech Tracker:
1. What tasks could you do if asked?
2. Which tasks have you done in the last three months?
The answers to these questions were combined to identify a respondent’s digital skills; those who said they could do all five skills were classified as having Basic Digital Skills.
Where comparisons between sub-groups have been made, the results have been statistically tested at a 95% confidence interval and any significant differences are highlighted by a directional arrow.
Approach
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Methodology
Go ON UK revised their skills definition for digital capability in January 2015. Go ON UK moved from the previous categories of Basic Online Skills to a new definition of Basic Digital Skills. This updated definition introduced a new ‘problem solving’ category, and refreshed many of the tasks required for the other basic skills. Go ON UK believe this new definition is future-proofed and flexible for an ever-changing digital world.
However Go ON UK also acknowledge the need for consistency in tracking impact, and understand that many Go ON UK partners have invested in the previous measure. Go ON UK therefore designed the question set for this survey to be backwards-compatible with the previous measure. Where relevant, the report shows data for both Basic Online Skills and Basic Digital Skills in this report.
Go ON UK’s primary measure is Basic Digital Skills, and this represents the majority of the data shown throughout. When referencing both levels of Basic Digital Skills and Basic Online Skills, the report refers to this as “digital capability”.
Classification Background
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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MethodologyClassification
Complete online applications forms which include personal details
Create something new from existing online images, music or video
Use a search engine to look for information online
Find a website I have visited before
Download / save a photo I found online
Send a personal message via email or online messaging service
Carefully make comments and share information online
Buy items or services from a website
Buy and install apps on a device
Solve a problem with a device / digital service using online help
Verify sources of information I found online
Managing information
Communicating
Transacting
Problem solving
Creating
Digital Tasks Digital Skills
Having four of the five skills
=
Basic ONLINE Skill level
Having all five skills
=
Basic DIGITAL Skill level
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Overview
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Key Findings
77% of the UK adult population have Basic Digital Skills with 81% having the Basic Online Skills level.
This leaves 23%, or an estimated 12.6 million adults in the UK who don’t have the required level of Basic Digital Skills.
Nearly nine in ten of all adults are capable of ‘managing information’ and ‘communicating’ online.
However there is variation across differing demographic and social groupings:
– The digital skills level starts to decline amongst the 45+ demographics culminating in the 65+ groups having a Basic Digital Skills level of 43%. This group have the lowest digital device ownership, the bulk of this age group are retired, suggesting they lack the opportunity/ desire to acquire the skills.
– The Basic Digital Skills level amongst ABC1s is higher than the national average at 87%, but is significantly lower amongst the C2DE social grades (65%).
Greater London (84%), Scotland (81%), the South East and South West (both 81%) register the highest Basic Digital Skills levels, but Wales – where internet access is lowest – displays the lowest levels (62%).
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Digital Capability
77% of the UK population are able to perform all 5 digital skills and thus are considered to be digitally capable and have Basic Digital Skills. This equates to over 40 million people.
Overview
Base: All UK respondents (4,167) Source: Basic Digital Skills Tech Tracker 2015
0
1
2
3
4
10%
2%
3%
4%
81%
Number of Online Skills per
respondent
Number of Digital Skills
per respondent0
1
2
3
4
5
10%
2%
2%
3%
7%
77%
23% - 12,600,000 adults
- 40,550,000 adults
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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89%
87%
85%
84%
80%
87%
86%
84%
83%
75%
87%
78%
73%
57%
72%
78%
Basic Digital Skills
Looking at the individual tasks for each skill, capability to create content, use online help and install apps is lower than the other tasks.
Overview
Source: Basic Digital Skills Tech Tracker 2015
Complete online applications forms which include personal details
CREATING
Create something new from existing online images, music or video
Use a search engine to look for information onlineMANAGING INFORMATION
Find a website I have visited beforeDownload / save a photo I found online
Send a personal message via email or online messaging service
COMMUNICATING
Carefully make comments and share information online
Buy items or services from a websiteTRANSACTING
Buy and install apps on a device
Solve a problem with a device / digital service using online help
PROBLEM SOLVINGVerify sources of information I found online
Base: All UK respondents (4,167)
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Basic Digital Skills
Half of all UK adults have ‘created’ something online in the last 3 months.
Done in last 3 months
Base: All UK respondents (4,167) Source: Basic Digital Skills Tech Tracker 2015
Managing Information
Communicating
Transacting
Creating
Problem Solving
78%
72%
67%
50%
50%
89%
87%
85%
84%
80%
Done in last 3 monthsCould do if asked, but not done in last 3 months
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Demographics
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Digital Capability
The level of digital capability significantly drops amongst those aged 45+.
By age group
15-24
25-34
35-44
45-54
55-64
65+
93%
92%
89%
82%
72%
43%
15-24
25-34
35-44
45-54
55-64
65+
1%
1%
2%
5%
13%
32%
Basic Digital Skills
0 Digital Skills
Base: UK respondents aged 15-24 (615), 25-34 (661), 35-44 (600), 45-54 (622), 55-64 (651)65+ (1,018) Source: Basic Digital Skills Tech Tracker 2015Significant difference at 95% vs. younger age groups
15-24
25-34
35-44
45-54
55-64
65+
94%
95%
93%
87%
77%
50%
Basic Online Skills
Age group
Age group
Age group
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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The 65+ age group show a lower level of ability across all skills – particularly problem solving.
Basic Digital SkillsBy age group
Base: UK respondents aged 15-24 (615), 25-34 (661), 35-44 (600), 45-54 (651), 65+ (1018) Source: Basic Digital Skills Tech Tracker 2015
Managing Information
Communicating Transacting Problem Solving
Creating
15-24
65+
25-34
35-44
45-54
55-64
99%
98%
97%
93%
86%
66%
99%
97%
97%
91%
84%
63%
98%
97%
95%
89%
81%
57%
96%
96%
95%
90%
80%
54%
96%
94%
90%
85%
75%
48%
Significant difference at 95% vs. younger age groups (15-44s)
Age group
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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In particular the 65+ age group struggle with creating something new and installing apps.
66%
63%
57%
54%
48%
64%
63%
56%
54%
42%
63%
43%
32%
22%
39%
47%
Basic Digital SkillsAmongst 65+
Base: UK respondents aged 65+ (1,018) Source: Basic Digital Skills Tech Tracker 2015
Complete online applications forms which include personal details
CREATING
Create something new from existing online images, music or video
Use a search engine to look for information onlineMANAGING INFORMATION
Find a website I have visited beforeDownload / save a photo I found online
Send a personal message via email or online messaging service
COMMUNICATING
Carefully make comments and share information online
Buy items or services from a websiteTRANSACTING
Buy and install apps on a device
Solve a problem with a device / digital service using online help
PROBLEM SOLVINGVerify sources of information I found online
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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91% 87%
Males are significantly more likely than females to be competent in each digital skill.
Basic Digital SkillsBy gender
Base: UK respondents – Male (2,118), Female (2,049) Source: Basic Digital Skills Tech Tracker 2015
Managing Information
Communicating
Transacting
Problem Solving
Creating
80% 74%
89% 85%
87% 83%
86% 81%
83% 76%
Significant difference at 95% vs. females
Basic Digital Skills
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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ABC1s have a significantly higher level of Basic Digital Skills than C2DEs.
95% 81%
Basic Digital SkillsBy social grade
Base: UK respondents – ABC1 (2,114), C2DE (2,053) Source: Basic Digital Skills Tech Tracker 2015
Managing Information
Communicating
Transacting
Problem Solving
Creating
95% 78%
93% 76%
92% 74%
89% 69%
Significant difference at 95% vs. C2DE
Basic Digital Skills
ABC1 C2DE
AB
C1
C2
DE
90%
84%
74%
57%
87%
65%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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70% of C2DEs have a Basic Online Skill level and 65% have a Basic Digital Skills level.
Digital CapabilityBy social grade
Source: Basic Digital Skills Tech Tracker 2015Significant difference at 95% vs. C2DEs
Basic Online Skills
Basic Digital Skills
AB
C1
C2
DE
93%
88%
79%
62%
91%
70%
AB
C1
C2
DE
90%
84%
74%
57%
87%
65%
Base: UK respondents – ABC1 (2,114), C2DE (2,053)
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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The age / social grade trends shown in slides 12 and 16 are also reflected in the levels of Basic Digital Skills across employment status; retired individuals have the lowest levels and students demonstrate the highest whilst nearly 30% of the unemployed are not digitally skilled.
Basic Digital SkillsBy work status
Base: UK respondents – Employed (2,051), Student/ at school (281), Retired (1,141), Unemployed (438), Homemaker (253) Source: Basic Digital Skills Tech Tracker 2015
Employed (full-time/part-time)
Unemployed
Homemaker
Student/ at school
Retired
89%
72%
78%
93%
47%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Up to £9,499
£9,500-£13,499
£13,500-£17,499
£17,500-£24,999
£25,000-£29,999
£30,000-£39,999
£40,000-£49,999
£50,000-£74,999
£75,000+
69%75%
82% 86% 88% 90% 91% 93% 96%
Basic Digital Skills
As personal income increases, so do levels of Basic Digital Skills.
By personal income band
Base: UK respondents – Up to £9,499 (802), £9,500-£13,499 (447), £13,500-£17,499 (328), £17,500-£24,999 (305), £25,000-£29,999 (228), £30,000-£39,999 (232), £40,000-£49,999 (110), £50,000-£74,999 (101), £75,000+ (109) Source: Basic Digital Skills Tech Tracker 2015
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Basic Digital Skills
The highest levels of Basic Digital Skills are found in Greater London (84%), Scotland (81%), East Anglia and South East (both 81%). People living in Wales register the lowest levels of Basic Digital Skills (62%).
By region
Base: UK respondents living in region - Scotland (427), Wales (227), Northern Ireland (121), North (185), NW (496), Yorks & Humber (439), West Midlands (346), East Midlands (338), East Anglia (48), SW (316), SE (647), Greater London (577) Source: Basic Digital Skills Tech Tracker 2015
60-70%
71-75%
76-80%
81-85%
81%
65%
62%84%
81%
81%
77%
77%
77%77%
63%
75%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Digital Capability
The basic online skill level drops below 7 in 10 in Wales and the West Midlands with the Basic Digital Skill level only just above 6 in 10.
By region
Base: UK respondents living in region - Scotland (427), Wales (227), Northern Ireland (121), North (185), NW (496), Yorks & Humber (439), West Midlands (346), East Midlands (338), East Anglia (48), SW (316), SE (647), Greater London (577) Source: Basic Digital Skills Tech Tracker 2015
60-64%
65-75%
76-80%
81-85%
86-90%
Basic Online Skills Basic Digital Skills
81%
65%
62%84%
81%
81%
77%
77%
77%
77%
63%75%
84%
75%
69%87%
84%
85%
82%
82%
82%
81%
68%80%
60-64%
65-75%
76-80%
81-85%
86-90%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Adults without Basic Digital Skills
The percentage of adults without Basic Digital Skills is highest in Wales (38%), West Midlands (37%) and Northern Ireland (35%).
By region
Base: UK respondents living in region - Scotland (427), Wales (227), Northern Ireland (121), North (185), NW (496), Yorks & Humber (439), West Midlands (346), East Midlands (338), East Anglia (48), SW (316), SE (647), Greater London (577) Source: Basic Digital Skills Tech Tracker 2015
30-40%
29-25%
24-20%
19-15%
19%
35%
38%16%
19%
19%
23%
23%
23%23%
37%
25%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Adults without Digital CapabilityBy region
Base: UK respondents living in region - Scotland (427), Wales (227), Northern Ireland (121), North (185), NW (496), Yorks & Humber (439), West Midlands (346), East Midlands (338), East Anglia (48), SW (316), SE (647), Greater London (577) Source: Basic Digital Skills Tech Tracker 2015
30-40%
29-25%
24-20%
19-15%
30-40%
29-25%
24-20%
19-15%
Basic Online Skills Basic Digital Skills
19%
35%
38%16%
19%
19%
23%
23%
23%
23%
37%25%
16%
25%
31%13%
16%
15%
18%
18%
18%
19%
32%20%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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England Wales Scotland Northern Ireland
7762
8165
N. Ireland
Digital CapabilityBy country
Base: UK respondents aged 15+ living in region - Scotland (427), Wales (227), Northern Ireland (121), England (3,392) Source: Basic Digital Skills Tech Tracker 2015
Basic Online Skills Basic Digital Skills
England Wales Scotland Northern Ireland
8169
84 75
Have Basic Digital Skills 34,350,000 1,600,000 3,650,000 950,000
Don’t have Basic Digital Skills
10,250,000 1,000,000 850,000 500,000
Have Basic Online Skills 36,150,000 1,800,000 3,800,000 1,100,000
Don’t have Basic Online Skills
8,500,000 800,000 700,000 350,000
Have Basic Digital Skills 40,550,000
Don’t have Basic Digital Skills 12,600,000
Have Basic Online Skills 42,850,000
Don’t have Basic Online Skills 10,350,000
Population figures – 000s based on mid-year
population estimates rounded to nearest
50,000.
(%) (%)
England
Wales Scotland
N. Ireland
England
Wales Scotland
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Digital CapabilityBy region
Base: UK respondents aged 15+ living in region - Scotland (427), Wales (227), Northern Ireland (121), North (185), NW (496), Yorks & Humber (439), West Midlands (346), East Midlands (338), East Anglia (48), SW (316), SE (647), Greater London (577) Source: Basic Digital Skills Tech Tracker 2015
Basic Online Skills Basic Digital Skills
3,800
1,800
1,100
2,150
4,400
3,600
3,150
3,050
1,750
3,700
8,550
6,000
700
800
350
450
1,050
800
1,500
750
300
800
1,650
900
Scotland
Wales
Northern Ireland
North East
North West
Yorks & Humber
West Midlands
East Midlands
East Anglia
South West
South East
Greater London
3,650
1,600
950
2,000
4,200
3,400
2,950
2,900
1,650
3,500
8,250
5,800
850
1,000
500
600
1,250
1,000
1,750
950
400
1,050
1,950
1,100
Scotland
Wales
Northern Ireland
North East
North West
Yorks & Humber
West Midlands
East Midlands
East Anglia
South West
South East
Greater London
Have skillsDon’t have skills
Population figures – 000s based on mid-year
population estimates rounded to nearest
50,000.
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Just under three-quarters of adults in rural areas have Basic Digital Skills – with lower internet access a contributing factor.
Basic Digital SkillsBy location type
Rural
74% 80% 76%
Base: UK respondents living in – Rural areas (652), Suburban areas (806), Urban areas (1,553), Metropolitan areas (1,035)
78%
Suburban Urban Metropolitan
Source: Basic Digital Skills Tech Tracker 2015
Internet
access 84% 90% 87% 90%
Basic Digital Skills
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Outright house owners are more likely to be retired thus their lower levels of Basic Digital Skills.
Basic Digital SkillsBy household tenure
Base: UK respondents – Owned with mortgage (997), Owned outright (1,391), Rented from private landlord (687), Rented from housing association (340), Rented from local authority (551) Source: Basic Digital Skills Tech Tracker 2015
Significant difference at 95% vs. other ownership/ rented tenures
Owned with mortgage
Owned outright
Rented from private landlord
Rented from housing association
Rented from local authority
89%
67%
85%
71%
57%
78%
76%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Technographics
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Eight in ten adults in the UK have a PC or laptop in their home. 65+ and C2DEs, the groups with the lowest digital capability, have lower levels of device ownership.
UK Device Ownership and Broadband Usage
71% 44% 82%
Base: UK respondents & asked – Personal smartphone ownership (1,038), Household tablet ownership (1,038), Household PC/ laptop ownership (4,167), Access to Broadband at home (1,038)
69%
Source: Basic Digital Skills Tech Tracker 2015
26%
65%
29%
32%
66%
72%
54%
57%
65+
C2DE
UK Adult
s
Smartphone Tablet PC/Laptop Use bb at home
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Basic Digital Skills
The level of Basic Digital Skills is higher across device owners.
By device ownership
Base: UK respondents & asked – Personal smartphone ownership (1,038), Household tablet ownership (1,038), Household PC/ laptop ownership (4,167), Access to Broadband at home (1,038)
Source: Basic Digital Skills Tech Tracker 2015
89%
89%
85%
86%
44%
65%
41%
51%
Non-owners
Owners
Significant difference at 95% vs. non-owners
Smartphone
Tablet
PC/Laptop
Use bb at home
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Basic Digital Skills
In general, the areas with the highest internet access (by any means) also show the highest levels of Basic Digital Skills.
Comparison with internet access
Base: UK respondents living in region - Scotland (427), Wales (227), Northern Ireland (121), North (185), NW (496), Yorks & Humber (439), West Midlands (346), East Midlands (338), East Anglia (48), SW (316), SE (647), Greater London (577) Source: Basic Digital Skills Tech Tracker 2015
75-79%
80-84%
85-89%
90-95%
Internet access
90%
86%
75%93%
90%
88%
88%
86%
88%
87%
81%85%
60-70%
71-75%
76-80%
81-85%
Basic Digital Skills
81%
65%
62%84%
81%
81%
77%
77%
77%
77%
63%75%
NB. Different scales used on each map
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Without Basic Digital Skills and Internet Access
London has the lowest percentage of adults without basic digital skills, and also the lowest percentage of adults without internet access.
Comparison with internet access
Base: UK respondents living in region - Scotland (427), Wales (227), Northern Ireland (121), North (185), NW (496), Yorks & Humber (439), West Midlands (346), East Midlands (338), East Anglia (48), SW (316), SE (647), Greater London (577) Source: Basic Digital Skills Tech Tracker 2015
20-30%
19-15%
14-10%
9-5%
Internet access
10%
14%
25%7%
10%
12%
12%
14%
12%
13%
19%15%
Basic Digital Skills
19%
16%19%
19%
23%
23%
23%
23%
30-40%
29-25%
24-20%
19-15%
19%
35%
38%16%
19%
19%
23%
23%
23%
23%
37%25%
NB. Different scales used on each map
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Greater London Focus
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Basic Digital Skills
The level of Basic Digital Skills is higher in London than the UK national average.
London
Base: All Greater London respondents (577) Source: Basic Digital Skills Tech Tracker 2015
Number of Digital Skills
London0
1
2
3
4
5
6%
1%
1%
2%
6%
84%
Number of Digital Skills
National Average0
1
2
3
4
5
10%
2%
2%
3%
7%
77
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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15-24
25-34
35-44
45-54
55-64
65+
95%
92%
89%
76%
73%
38%
Basic Digital Skills - London
The general drop in Basic Digital Skill level sees a more significant decrease amongst those aged 45+ in London than the UK in total.
By age group
15-24
25-34
35-44
45-54
55-64
65+
93%
92%
89%
82%
72%
43%
UK
Base: Greater London respondents aged 15-24 (106), 25-34 (166), 35-44 (118), 45-54 (71), 55-64 (49), 65+ (67) Source: Basic Digital Skills Tech Tracker 2015Significant difference at 95% vs. younger age groups
London
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The wider gender gap that exists across the UK as a whole, is not apparent in London. However, the gap between social grades is similar to the national average.
Basic Digital Skills - LondonBy gender/ social grade
Base: Greater London respondents – Male (308), Female (269), ABC1 (303), C2DE (274) Source: Basic Digital Skills Tech Tracker 2015
84% 83%
Basic Digital Skills
Basic Digital Skills
ABC1 C2DE
92%
73%
UK AVERAGE: 80% 74% 87% 65%
Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
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Greater London sees near universal smartphone ownership amongst adults.
London Device Ownership and Broadband Usage
94% 37% 84%
Base: Greater London respondents & asked – Personal smartphone ownership (144), Household tablet ownership (144), Household PC/ laptop ownership (577), Access to Broadband at home (144)
65%
Source: Basic Digital Skills Tech Tracker 2015
80% 88% 89% 87%Owners
with Basic
Digital Skills
Smartphone Tablet PC/Laptop Use bb at homeDevice
ownership
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Basic Digital Skills, UK Report 2015 prepared for Go ON UK in association with Lloyds Banking Group.
For more information
www.ipsos-mori.com/ipsosconnect
Andrew MaguireAssociate Director
020 8861 80250758 [email protected]
Charissa GuevarraSenior Research Executive
020 8861 [email protected]