Download - BA 3304 Walk-thru Audit
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Walk-thru AuditMaggie Salgado & Jungwon Parks
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Demographics
Gender 7 males 3 females
Age Between 18 years to 23 years
All repeat customers
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Scale Rating
Likert Scale 1 - Strongly disagree 2 - Disagree 3 - N/A (not applicable) 4 - Agree 5 - Strongly agree
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Survey
Was it easy to find a parking spot?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Was the host/hostess friendly?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Were you seated very quickly?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Was the server very kind and helpful?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Was the server quick and efficient with your drink?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Was the server quick and efficient with your food?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Did the server tell you of any delay with your meal?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Was the server very attentive?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Were the bathrooms clean and well maintained?
Customer Manager¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Was the food well priced for the quality?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Survey
Did you enjoy your overall dining experience here?
Customer Manager
¡ ¡ ¡ ¡ ¡1 2 3 4 5
¡ ¡ ¡ ¡ ¡1 2 3 4 5
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Was it e
asy to
find a
parki
ng sp
ot?
Was the
host/h
ostess
frien
dly?
Were yo
u seat
ed ve
ry qu
ickly?
Was the
serve
r very
kind a
nd he
lpful?
Was the
serve
r quic
k and
efficie
nt with
your
drink
?
Was the
serve
r quic
k and
efficie
nt with
your
food?
Did the
serve
r tell y
ou of
any d
elay w
ith yo
ur mea
l?
Was the
serve
r very
atten
tive?
Were th
e bath
rooms c
lean a
nd well
main
taine
d?
Was the
food
well pr
iced f
or the
qualit
y?
Did yo
u enjo
y you
r ove
rall d
ining e
xperie
nce he
re?0
1
2
3
4
5
6
CustomerManager
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Recommendations
Look into additional parking spaces for customers.
Have a member of the staff check bathrooms during peak dining hours.