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“AllAbouttheUSPS”
June5,2018AustinBMCPresentationArleneJ.ZisowVPofPostalAffairs,RoyalAlliances
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Agenda
AllAboutDealingwiththeUSPS• USPSOrganizationalStructure• USPSOperationalStructure• USPSLogisticsNetwork• USPSSupportServices• USPSSponsoredEvents
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USPSOrganizationalStructure
• PostmasterGeneralandExecutiveLeadershipTeam• AreaVicePresidentOfficers• DistrictLevelStructure
• DistrictManager• DistrictMarketingManager
• BusinessMailEntryManager(BMEMGR)• ConsumerAffairsManager• RetailManager• ConsumerIndustryContactManager(CICMGR)
• Manager,PostOfficeOperations(MPOO)• Postmasters
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USPSOrganizationalStructurePostmasterGeneralandExecutiveLeadershipTeam
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USPSOrganizationalStructureVicePresidentOfficers
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USPSOrganizationalStructureDistrictLevelManagement
• DistrictManager• DistrictMarketingManager
• BusinessMailEntryManager(BMEMGR)
• ConsumerAffairsManager• RetailManager• ConsumerIndustryContact
Manager(CICMGR)• PlantManagers• FinanceManager• HRManager• Manager,PostOfficeOperations(MPOO)
• Postmasters
67DistrictOfficesNationwide
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USPSOperationalStructureHeadquartersLevelStructure
• ResponsibleforconnectingvirtuallyeveryUShomeandbusiness
• Globally,aleaderinmaildelivery
• USPSis2nd largestemployerinUS
• Deliversmorethan200billionpiecesofmailperyear
• GovernmentRelations&PublicPolicy• Legislation&PoliciesaffectingUSPS• Servesstheprimaryrepresentative
withCongress,theExecutiveBranchandothergovernmentleaders
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USPSOperationalStructureAreaLevelStructure
7AreaOfficesNationwide
Area EmployeeOversight PostOffices #Customers DistrictOversight
CapitalMetro Approx.63,000 2,700+ Approx.16million Atlanta,Baltimore,Capital,GreaterSouthCarolina,Greensboro,Mid-Carolinas,NorthernVirginiaandRichmond
Eastern Approx.85,000 6,600+ Approx.50millionPennsylvania,Ohio,Tennessee,W.Virginia,Delaware,
Kentucky,Central&SouthJersey,W.NewYork;portionsofVirginiaandIndiana
GreatLakes Approx.61,000 3,300+ Approx.36million Wisconsin,Illinois,partsofMissouri,Indiana,Michigan
Northeast Approx.90,000 4,000+ *Maine,NewHampshire,Massachusetts,RhodeIsland,
Connecticut,Vermont,partsofNewYorkandNewJersey,theUSVirginIslandsandPuertoRico
Pacific Approx.68,000 * Approx.15million California,Hawaii,Guam,AmericanSamoaandthetrustterritories
Southern Approx.119,000 6,324+ Approx.33million Alabama,Arkansas,Florida,Louisiana,Mississippi,Oklahoma,Texas,andpartsofGeorgiaandSouthCarolina
Western Approx.104,000 * Approx.49millionAlaska,Arizona,Colorado,Idaho,Iowa,Kansas,Minnesota,
westernandsouthernMissouri,Montana,Nebraska,Nevada,NorthDakota,Oregon,SouthDakota,Utah,Washington,
westernWisconsinandWyoming
*Unabletocollectdata
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USPSOperationalStructureDistrictLevelStructure
• DistrictManager• DistrictMarketingDept.
• BusinessMailEntry• ConsumerAffairs• Retail• ConsumerIndustryContact
• PlantOperations• FinanceDept.• HR• PostOfficeOperations(POO)
• PostOffices
67DistrictOfficesNationwide
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USPSLogisticsNetworkExpressMail,PriorityMail,FirstClassMailNetwork
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USPSLogisticsNetworkMarketingMail,PackageServicesNetwork
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USPSSupportServicesOnlineSupport
• www.usps.com
• https://tools.usps.com/go/TrackConfirmAction_input
• https://postalpro.usps.com/support
• https://gateway.usps.com/eAdmin/view/signin
• https://postalpro.usps.com/
• https://pe.usps.com/
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USPSSupportServicesMailpieceDesignSupport
• CentralizedAgencythatroutesrequestsfromcustomerstoMDA’swhohavespecializedmailpiecedesignexpertise.
• MDASupportCenterHours:MondaythroughFriday,between8:00AMand5:00PMCST• (855)593-6093
• Sendarequestviaemailto:[email protected]
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USPSSupportServicesOrderingStamps
Foraconvenientandfastwaytoorderlargequantitiesofstampsforyourbusiness,contacttheUSPSat:
1-800-STAMP-24(800-782-6724)
Or
Emailto:[email protected]
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USPSSupportServicesNationalCustomerSupportCenter(NCSC)
• Assistancewithmanagingaddressquality• MoveUpdateOptions• CASS/MASSAssistance• Creatingcustomizedlabels(domesticand
international)
• NCSCHours:MondaythroughFriday,between7:00AMand5:00PMCST• (800)642-2914
• Sendarequestviaemailto:[email protected]
• Correspondat:USPS-NCSC225N.HumphreysBlvd.Ste501Memphis,TN38188-1001
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USPSSupportServicesPostalOne!CustomerSupportDesk
• Assistancewithtrackingapackage.ApplyingforMailerID.Explanationofcurrentfeaturesandavailablebenefits.AnswertechnicalquestionsaboutthePostalOne!System.Helpwithpasswords,systemlogon,clarifyfiletestingandtransmissionprocesses,etc.
• PostalOne!CustomerSupportDeskHours:24hourcoverage,includesweekendsandholidays• (800)522-9085
• Sendanemailto:[email protected]
• Correspondencecanbemailedto:PostalOne!CustomerCareCenterUSPS-NCSC225N.HumphreysBlvdSte501Memphis,TN38188-1001
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USPSSupportServicesInformedVisibilityHelpDesk
• InformedVisibilityMailTracking&Reporting(IV-MTR)isanearreal-time,singlesourceforallmailandmailaggregatetrackinginformation.
• IV-MTRSupportCenterHours:MondaythroughFriday,between7:00AMand7:00PMCST• (800)238-3150,Option#2
• Emailto:[email protected]
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USPSSupportServicesCentralizedAccountPaymentSystem(CAPS)ServiceCenter
• TheCentralizedAccountProcessingSystemisanelectronicpostagepaymentsystemthatprovidesbusinessmailersacentralized,convenient,andcosteffectivewaytofund:• PermitImprint• BusinessReplyMail*• ReturnServices*• PostageDueAccount*• USPSCorporateAccount• AddressElementCorrection/Address
ChangeService*AvailabilityforCAPSiscurrentlyverylimited
• CAPSServiceCenterHours:MondaythroughFriday,between7:00AMand4:00PMPST(excludingholidays)• (650)377-1334
CentralizedTrustAccount:CustomersdepositfundsusingelectronicfundstransfertotheCAPSbankpriortomailing.TheCAPSaccountisautomaticallyreducedwhenlocalpostofficesprocesspostagestatements.
CentralizedDebitAccount:Customersdesignateadebit-enabledbankaccountforpostagecharges.Thebankaccountisdebitedforthetotalday’spostageonthenextbankbusinessday.
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USPSSupportServicesEnterprisePaymentSystem
• TheEnterprisePaymentSystem(EPS)allowscustomerstopayforPostalproductsandservicesthroughasingleaccount,calledtheEnterprisePaymentAccount(EPA).EPSsupportscommercial,domesticandinternationalproductsandserviceswhichincludes:• First-ClassMail• USPSMarketingMail• Periodicals• ElectronicPOBoxesOnline(EPOBOL)• AddressQualityProducts
• TrustAccount:DirectlydepositfundstoyourUSPSpaymentaccountfortransactions.YouarenolongerrestrictedtodepositattheZIPCodewhereyourpermit/publicationisheld.
• ACHDebit:AllowsUSPStowithdrawpaymenttransactionsdirectlyfromyourbankaccount.
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USPSSupportServicesPricingandClassificationServiceCenter(PCSC)
ThePricingandClassificationServiceCenterisanationalcenterthatprovidesonesourceformailclassificationdecisions andprovidesdirectiononpriceapplicationormaileligibility.ThePCSCisbothdomesticandinternationalinscope.Itprovidesguidance onmailingstandardsandhandlescustomerrequestsforexceptions.Theofficeadministersthefollowing:
• FinalAgencyDecisionson:• RefundRequests• RevenueDeficiencyAssessments• MailabilityIssues• RequestsforExceptions• LocalClassificationDecisions• MERLINBarcodeReadability• CustomerRelatedAgreements
• InitialDecisionson:• PeriodicalsMailingPrivilegesApplications• PeriodicalsReentryApplications• PeriodicalsRevocationsandCancellations
• ManualPeriodicalsCentralizedPostagePaymentSystem• AuthorizationtoMailatNonprofitUSPSMarketingMailPricesApplications• SexuallyOrientedAdvertising(SOA)/PanderingProhibitoryOrders• NationalCustomerRulings
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USPSSupportServicesPricingandClassificationServiceCenter(PCSC),cont.
PCSCHours:MondaythroughFriday,8:30am– 7:00pmEST• (212)330-5300• FAX:(212)330-5320
Sendanemailto:[email protected]
Correspondencecanbemailedto:PricingandClassificationServiceCenter90ChurchStreetSTE3100NewYork,NY10007-2951
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USPSSupportServicesUSPostalInspectionService
TheUSPostalInspectionServiceisthelawenforcementarmoftheUSPS.Itsjurisdictionisdefinedas“crimesthatmayadverselyaffectorfraudulentlyusetheU.S.Mail,thepostalsystemorpostalemployees.”
Numberofemployees:approx.3,500Swornmembers:approx.1,200
• InspectionService:(877)876-2455
• Websiteaddress:https://postalinspectors.uspis.gov/
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USPSSponsoredEventsNationalPostalForum(May6-9,2018inSanAntonio,TX)
Thenation’spremiermailingandshippingindustryconferenceofferingover130educationalworkshops,officialUSPScertificationcourses,specialUSPSleadershipledsessions,thelargestmailingandshippingindustryexhibithall,etc.AttendingtheNPFistheidealwaytostayinsyncwithinnovation,technologyandtrendsthataffectourrapidlyprogressingandchangingindustry.https://npf.org/
MailerTechnicalAdvisoryCommittee(MTAC)AvenuefortheUSPStosharetechnicalinformationwithmailers,andtoreceivetheiradviceandrecommendationsonmattersconcerningmail-relatedproductsandservices,inordertoenhancecustomervalueandexpandtheuseoftheseproductsandserviceforthemutualbenefitofMailingIndustrystakeholdersandthePostalService.https://postalpro.usps.com/mtac
PostalCustomerCouncils(PCC)Aresourceforbusinessmailers,largeandsmall.LocalPCC’sserveasanopenchannelforUSPS-to-businesscommunication,providinginformationandbestpracticesforcost-effectiveandprofitablemailing,education,andtraining,andsolvinglocalchallenges.ThoughmostPCCmembersincludelargebusinessmailers,governmentagencies,andbusinessmailserviceproviders,smallbusinessescanbenefitfromPCCmemberships.https://about.usps.com/postal-customer-council/local-pcc.htm
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QuestionsandAnswers
ThankYou!
ArleneJ.ZisowVicePresident,PostalAffairsRoyalAlliances(214)437-8783