The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
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The IT Workplace in the Agile Age
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
◼ Core values: Competence, Exclusivity, Passion
◼ Founded in 1977 and prospering since
◼ Hamburg-based, operated internationally:
in >700 locations in in 35 countries on 4 continents
◼ More than 9,000 real estate agents worldwide
◼ Two business models: Franchise & own Market Centers
◼ Four lines of premium brokerage business:
Residential, Commercial, Yachting, Aviation
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Engel & Völkers at a glance
The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
A real estate agent’s daily business (for decades and centuries)
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Seller (Leaser) Buyer (Renter)
E&V NetworkE&V Backoffice
Presentation
Negotiation
E&V Real Estate Agent
paper-based workflows
intransparent markets & marketing process
manual processes &high administrative efforts
opinion-based decisions intransparent value-add of agent
pre Internet-era customer experience
long response times &slow fulfillment
non-digital communication
Valuation
Distribution
Notary
The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
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Not exactly what you would consider a tech business, right?
The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
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Well, no. We are driving productivity digitization full throttle!
The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
In the digital age information is ubiquitous, market transparency increases, data intelligence reveals unknown opportunities and automation enables instant fulfillment.
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Platform
Seller (Leaser) Buyer (Renter)
E&VNetwork
E&V RealEstate Agent
less overheads through digitally driven workflows
market & marketing process transparency
administrative process automation
data beats opinion value-addedbrokerage services
cloud-era customer experience
ad-hoc & instant fulfillment
digital communication
Presentation
Valuation Distribution
Negotiation
Notary
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E&V Technology - The world’s best platform for real estate brokerageAndreas Westendörpf, code.talks 2017, Hamburg, 29.09.2017
Provide the world’s best technology platform of digital value propositions for real estate brokerage that enhances agents’ productivity, short circuits customers and produces
external primary business value.
E&V Technology Vision
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E&V Technology - The world’s best platform for real estate brokerageAndreas Westendörpf, code.talks 2017, Hamburg, 29.09.2017
Current Workplace Footprint
11 internationalMarket Center sites
Market Center sites host 200-300 workplaces HQ: 320 workplaces
approx. 2.000 managed smart devices in 2018
initial setup of500 managed Macs
Agent to workplaceratio 1:3
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Dedicate user-centric Product Team w/ e2e accountability. Implement MVP, iterate quickly, fail fast and forward.
Apply WiP (Kanban), DevOps & Automation.
Develop & Run the IT Workplace like Agile Software
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
see: http://blog.crisp.se/2016/01/25/henrikkniberg/making-sense-of-mvp
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
see: https://twitter.com/Colart/status/803354348180770816
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Support seamless intra-day change of work styles. Includes devices, physical workspaces and peripherals.
Support anytime, anywhere with any device productivity.
Mobility+Flexibility
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
All applications live in the Cloud. All access is via the public Internet.
The IT workplace is in the user’s preferred web-browser. User’s choice of operating system and computer.
Cloud+Internet
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Sites only host minimal local infrastructure. Infrastructure is deployed without central IT staff on site.
Operations are 100% remote.
Zeroconf
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Valencia/Spain - MVP of zeroconf E&V Market Center Office
The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Premium shared workplaces: iMac
Single cable connection at every desk
Continuous technology renewal
Unified WiFi & SSO across all sites Temporary devices: ChromeBooks
Configuration + software self service
Seamless presenting + conferencing
Free choice of personal devices
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Goal+Challenge: Non-linear Growth
Fact: We seek scaling B2B operations B2C e-commerce styleFact: Scalability is the primary virtue
Fact: Manual processes do not scale beyond linear
Insight: Value comes from integration and data utilizationInsight: Automation is the key to connect all product and data silos
Result: Focus on integration & automation → make it smart (and be lazy) → code it!Result: Evolve Admins to DevOps and Testers to Software Engineers!
Result: Every automation pays off in efficiency and/or skill!
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Automation and easy-to-use Self-Services
Remote Office
HQ
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Internet Firewall
Access Switches
WiFi Access Points
ArubaAruba
Fortinet
MacBookPro / Lenovo
Shared Workplace
Personal Workplace
Smart Devices
iMac iOS + Android (BYoD)
DEP DEP DEP
Goo
gle
G S
uite
FileWaveAruba Central FortiCloud
Google G
CP
hosted Applications
E&V MVP Site Infrastructure Setup
SelfServiceSelfService
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Collective collaboration > individual productivity. Global platform for office communication & collaboration.
But, power-users need power-tools (coexistence).
Collaboration
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Deploy a vital technology stack mix: Avoid strict homogeneity and vendor lock-in.
Avoid total heterogeneity and management complexity. Combine best-of-breed with OpenSource.
Technology Stack
Attributions
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
◼ Stock Photography by https://www.pexels.com and https://pixabay.com
◼ Icons by http://www.iconsdb.com
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
And special thanks to FileWave for bringing us here.
Dipl.-Inf.
Andreas Westendörpf
Managing Director
ENGEL & VÖLKERS
Engel & Völkers IT-Services GmbHStadthausbrücke 520355 HamburgMobile: +49-170-915 41 37
Internet: www.engelvoelkers.com Mailto: [email protected]
Join my network on Xing and LinkedIn.
Contact Information for Follow-ups
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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017
Oliver Ganswig
Team Lead Technical Management
ENGEL & VÖLKERS
Engel & Völkers IT-Services GmbHStadthausbrücke 520355 HamburgMobile: +49-171-86 84 02 3
Internet: www.engelvoelkers.com Mailto: [email protected]
Join my network on Xing.