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ANNEXURE- I Bank Name: _______________
Branch code: ______________
AN ANALYTICAL STUDY ON PRODUCTIVITY OF INDIAN
COMMERCIAL BANKS AND JOB SATISFACTION OF EMPLOYEES
QUESTIONNAIRE
This questionnaire relates to an academic (Ph.D) research work on the above topic. Your
kind co-operation is solicited in completing this questionnaire relating to this academic work.
The information provided by you will be kept confidential and used only for academic work
not for other purposes. Conveying thanks in advance for sparing valuable time and
cooperation.
Kamlesh
Research Fellow
Department of Commerce
Kurukshetra University, Kurukshetra
SECTION A: PERSONAL PROFILE
1. Gender: Male ( ) Female ( ).
2. Qualification : - +2 ( ) Graduation ( ) Post graduate ( ) Any other ( ).
3. Marital Status: Married ( ) Unmarried ( ).
4. Age: 18-25 ( ) 26-35 ( ) 36-45 ( ) Above 45 ( ).
5. Salary (Total Per month):`_______________________________________.
6. Date of joining of the bank: _____________________________________.
7. Designation:_________________________________________________.
8. Total experience of the job on which you are serving on today:________________.
9. Area: Urban ( ) Semi- urban ( ) Rural ( ).
SECTION B: JOB SATISFACTION OF BANK EMPLOYEES
Kindly tick mark ( ) only one alternative on the scale in front of each statement that is most
appropriate in your opinion. Sr.
No Statement Agree Disagree Undecided
1 I feel satisfied with the promotional opportunities available in my
bank.
2 Finding yourself at a disadvantage due to lack of required
technical and non-technical information to carry out your duties.
3 Feeling that you could have worked better in a different bank.
4 I am overburden with work and I cannot possibly finish it during
an ordinary working day.
5 Feeling that you have to do things on job that are against your
better judgment.
6 The fact that you are confused about the role you have to play in
carrying out your work.
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Sr.
No Statement Agree Disagree Undecided
7 Feeling that you have job security in your occupational position.
8 Feeling that more facilities should be provided for working
effectively in the bank.
9 Feeling that the pay/wages/grade/bonus for the type of the job
you do is lower as compared with similar job in the other
banks/organization.
10 Feeling that you are not liked and accepted by people you work
with.
11 The fact that you have too little work to do that you get bored
with the job.
12 The fact that the supervisor‟s officer appreciates the hard work
you put in.
13 Feeling that you have little opportunity to use your skills in this
bank.
14 The fact that you find it difficult to convince people to adopt
improved practices in bank.
15 I feel that social welfare programmers launched by bank are not
meeting the requirements of the employees.
16 Feeling that you are not fully qualified to handle your job.
17 The fact that your superior officer encourages you to offer
suggestions for improvement in your bank.
18 The fact that you cannot get required administrative information
to carry your job functions.
19 Each day of work appears as though it will never end.
20 Feeling that your progress on the job is not what it should be or
could be.
21 Feeling that your job gives you a chance to do things that you
could do best.
22 Feeling that you have a clear idea of the expectation of your
superior officer regarding your work performance.
23 The fact that the undue pressure from outsiders which affect the
working of the bank, affect your work performance.
24 The fact that your department is given only a secondary
consideration by top management.
25 Feeling that you would be happy to continue in the present job
for a longer period.
26 I feel satisfied with the performance appraisal made by my head.
27 Feeling that your job counts for very little in your bank.
28 Feeling that you should have got a better job for your
qualification.
29 Feeling that you have enough opportunity for independent
thought and action in your job.
30 Feeling that you should change your present job.
31 Feeling that you have too little authority to carry out the
responsibility assigned to you.
32 The fact that you are free to talk someone superior in your bank
whenever you have a problem.
33 Feeling that your present job is not suitable for persons like you.
307
Sr.
No Statement Agree Disagree Undecided
34 The fact that you are not satisfied with the prevailing transfer
policy.
35 I have a contestation that the training programmes provided by
the bank are outdated and ineffective.
36 This job suitably rewards for the extraordinary work rendered by
you.
_____________________________Signature
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ANNEXURE- II STATE AND UNION TERRITORY- WISE DISTRIBUTION OF OFFICES OF
COMMERCIAL BANKS -2012
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ANNEXURE- III LIST OF ABBREVIATIONS
AB AB Bank JP MC JP Morgan Chase Bank
AD Antwerp Diamond Bank JSC VTB JSC VTB BANK
ADC Abu Dhabi Commercial Bank KB Karnataka Bank Ltd.
AEBC American Express Banking Co. KMB Kotak Mahindra Bank Ltd.
ALLB Allahabad Bank Kthai Krung Thai Bank
ANB Andhra Bank IOB Indian Overseas Bank
APE Advances per Employee APB Advances per Branch
Axis Axis Bank Ltd. J&KB Jammu & Kashmir Bank Ltd.
BB Barclays Bank KVB Karur Vysya Bank Ltd.
BII Bank International Indonesia LVB Lakshmi Vilas Bank Ltd.
BNP P BNP Paribas MB Mashreq Bank
BOA Bank of America MCB Mizuho Corporate Bank
BOB Bank of Baroda NB Nainital Bank Ltd.
BOBK Bank of Bahrain & Kuwait NPSB New Private sector Banks
BOC Bank of Ceylon OBC Oriental Bank of Commerce
BOI Bank of India OI Oman International Bank
BOM Bank of Maharashtra PNB Punjab National Bank
BONS Bank of Nova Scotia PNB Punjab National Bank
BOTMU Bank of Tokyo Mitsubishi UFJ PSB Punjab & Sind Bank
BPE Business Per employee BPB Business per Branch
BurdenPE Burden per Employee BurdenPB Burden per Branch
CA Credit Agricole Bank PSBs Public Sector Banks
CAMEL Capital Adequacy, Asset Quality,
Management, Earnings, Liquidity
PVSBs Private Sector Banks
CB Canara Bank RB Ratnakar Bank Ltd.
CBI Central Bank of India RBI Reserve Bank of India
CBOA Commonwealth Bank of Australia RBOS Royal Bank of Scotland
CC Chinatrust Commercial Bank ROA Return on Assets
CITY Citibank SB Syndicate Bank
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COB Corporation Bank SB Shinhan Bank
CRAR Capital Adequacy Ratio SBBJ State Bank of Bikaner & Jaipur
CSB Catholic Syrian Bank Ltd. SBH State Bank of Hyderabad
CUB City Union Bank Ltd. SBI State Bank of India
DB Dena Bank SBI State Bank of India
DB Deutsche Bank SBM State Bank of Mysore
DBS DBS Bank SBOM State Bank of Mauritius
DCB Development Credit Bank Ltd. SBP State Bank of Patiala
DLB Dhanalakshmi Bank Ltd. SBT State Bank of Travancore
DPE Deposit per Employee DPB Deposit per Branch
FB Federal Bank Ltd. SCB Standard Chartered Bank
FBs Foreign Banks SG Societe Generale
FR FirstRand Bank SIB South Indian Bank Ltd.
HDFC Housing Development Finance
Corporation
Sonali Sonali Bank
HDFC HDFC Bank Ltd. TMB Tamilnad Mercantile Bank Ltd.
HSBC Hongkong and Shanghai
Banking Corporation
UBI Union Bank of India
IB Indian Bank UBS AG UBS AG
IBA Indian Banks‟ Association UCOB UCO Bank
ICICI ICICI Bank Ltd. UntBI United Bank of India
IDBI Industrial Development Bank of
India
UOB United Overseas Bank
IIB Indusind Bank Ltd. VB Vijaya Bank
ING V ING Vysya Bank Ltd. YES YES Bank
PPE Profit per Employee PPB Profit per Branch
SPE Spread per Employee SPB Spread per Branch
TEPE Total Expenses per Employee TEPB Total Expenses per Branch
TIPE Total Income per Employee TIPB Total Income per Branch
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ANNEXURE- IV
LOGO OF BANKS
PUBLIC SECTOR BANK
PRIVATE SECTOR BANK
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FOREIGN BANK
313