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Facilitation: Managing the Unpredictable
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Agenda:Facilitation – why is it unpredictable?What’s at play?What does it mean for the facilitatorTactics for ‘tricky’ situations
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Facilitation
“facilitation is a noun that means act of assisting the progress or improvement of something. Use the noun facilitation to describe helping, improving, or making something easier”
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The 3 ‘laws’ of facilitated sessions:
1. Unite the group towards an agreed goal2. Focus the group and keep them on track3. Mobilise the group to action
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What gets in the way? What is ‘tricky’?
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What’s at play? BEHAVIOUR IS DRIVEN BY YOUR THINKING
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What’s at play?
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What’s at play?
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IGNORE EMOTIONS AT YOUR PERIL
STATUS
CERTAINTY
AUTONOMY
RELATEDNESS
FAIRNESS
Toward Away From
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So what’s important as the facilitator?Before the event:Be aware of your own hardwiring and emotional responsesPrepare, prepare, prepareCreate a ‘safe’ environment for people to work together
productively – purpose, agenda, ground rules
During the event:Build trust with the group – no trust, no influence!Stay ‘tuned in’ – be present at all times and remember SCARFManage your own emotional response - remember that
everyone’s behaviour makes sense to themDeal with ‘tricky’ behaviour with respect, but deal with it!Use great listening, clarifying and reframing skills
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TRACT = ThanksR = Restate (clarify)A = AnswerC = Confirm
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Potential ‘tricky’ behaviours & tacticsPassive aggression – ‘sniping’Sympathy seeking – victim mentalityCompeting – ‘bulldozer’Seeking approval/recognitionNegative humourWithdrawing/lack of engagementOver enthusiasm!
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Denise Carter | Director+64 21 833 841+64 9 524 7228Email: [email protected]