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Agenda
8:30- 8:55 – Registration
9:00-10:00 – Keynote: Lessons Learned10:00-10:15 – Break
10:15-12:00 – Preparing for the Difference
12:00-1:00 – Lunch
1:00-2:15 – Celebrate the Paperwork! 2:15-2:30 – Closing -Evaluation
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You, Me, Looking for ?
•Affirm
• Ah ha!
•Squirm
•Disagree
Who You Are?
Experts in the Room
About me!
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• Create new contact
• Space or Underscore ____ (this bumps listing to the top)
• Type “ICE – 01” – ADD Name of Person - include all ph #s - Note your allergies
You can have up to 3 ICE contacts (per EMS)
Do you have “ICE” in your cell phone contact list?
To Program……….
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Make This Year a GREAT One!!Negotiate to Get What You Need
Patti Hackett, MEd
April 3, 2008
Ellsworth, ME
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Lessons Learned: Advice with Hindsight
and Humor
• The Crazy Idea• Sell It! • Lingo & Allies• Anger Into Action• Retool• Generate Income
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Lesson: The Crazy Idea
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Hmmmm…….
Reactions?
Discussion
First thoughts?
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Authentic, Passion & Joy
Favorite Teacher
• Why did you pick this person?
• Write 3 things you liked about this person
Favorite Relative, Friend or Hero
• Write 3 things you liked about this personAbout YOU
Which traits apply to YOU?
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What would
you do, if you
thought you
could not fail?
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Terminal does not
mean tomorrow
Survive, Thrive & Move-On
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Friends, Fun & Finances
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Tampa Bay Derby 2005
Glen Gallivan Special
1st – Father
2nd – Step-dad
3rd Wife
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Healthy & Ready to Work www.hrtw.org
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Lighten Up
• Look around at what you have…..can it be resused, reshaped?
• What you do not use for one year, sell or donate.
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Little Miss-Matched
• 5M
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Discussion
What’s Your
Crazy
Idea?
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Lesson: Sell It!
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This bottle of
Natural Spring Water is provided as a service for our guest.
If consumed, $4.00 will be billed to your room.
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Discussion
Selling your
idea
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Lesson: Learn the Lingo
…Find inside allies
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F1 = HELP button
•Life-Long Learning
•Lessons from Marketing, Business
•Email - Group Think Tank
•Create-Wisdom Council, Solutions Bank
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Discussion
Lingo
Allies
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Lesson: Anger into Action
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Ad appeared in Washington Post, September 6, 2005
Delta Dental Insurance
It’s better to do one thing and do it well.
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Subject: Need to pull offense ad!!
Dear Director of Media for DDI I was SHOCKED by your ad for your company/service that appeared in the Washington Post today -- while I am sure the intention was to be clever and try to promote your agency's essence line "It's better to do one thing and do it well"...it was OFFENSIVE and INSENSITIVE to see this visual in the ad - a sign reading "Tropical Fish and Grief Counseling"
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In light of the flooding issues post Hurricane Katrina and the enormous sadness and tragedy -- this particular ad is certainly not what your company is about is it? -- insensitive, offensive and almost mockery about the current circumstances.
Please pull it immediately.
Patti Hackett, Rockville, MD
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Dear Ms. Hackett: To be perfectly candid, we did not consider this ad in the light of recent events. As you might imagine, it was created and put into the "rotation" long before the hurricane. I will pass along your opinion to the advertising department so that they can consider your view, and determine if enough others might share it. XXXX | Director, Public AffairsDelta Dental of CA, NY, PA & Affiliates
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Dear Dr. Hackett,
We at Delta Dental have been so
involved in pulling our advertising
from the areas stricken by Hurricane
Katrina, and sending funding and
bottled water to the area to help the
victims, that we didn't think of the
insensitivity that could be construed
from one of our ads running elsewhere
in the country.
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We agree with you that this ad should
not be used at this time, and
appreciate the reminder to replace it
with another of our ads.
Thank you for taking the time to write
to us.
Sincerely,
XXX, Director
Corporate Communications
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typical bureaucratic thing- cover
and duck and not admit error like
the other email better -- no?
natch it was from a woman
p
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Nothing bureaucratic about reading an
e-mail, considering its content, then
taking action. You requested
something, we agreed with you, and
the ad is now pulled.
What more could you want?
Have a nice day and know you made a
positive difference.
-Jeff
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What bugs YOU?
Have you raised your voice, offered a solution?
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Discussion
Anger
What’s Your Issue
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Discussion
Plan of Action
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Lesson: Great Idea … Didn’t work the 2nd time
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Think & Act Like a Business
CQI
Keep retooling
Recharge
Energy - health
Thinking - creative
Hope - people, movies, books
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Lesson: Generate Income
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Making Money: Earn, Lighten Up, Tax Breaks
• Personal: FSA, pawn shop, yard sale
• Small Business: equipment, copies, presentation expenses
• Classroom: micro-business, bartering
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Discussion
Organize
Clean
Donate
Sell
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Discussion
Qs & As
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Patti [email protected]