2
• Information Technology Projects Summary
• 2013 End of Year Metrics
• Project Management Office • CMERS Website • Applications • Infrastructure • Service Level Agreement Performance
• What’s Next • IT Portfolio
Agenda
3
Completed in 2013
53% 41%
6%
17 Significant Activities At/Under Budgeted Hours (9)No Bugeted Hours (7)Exceeded Budgeted Hours (1)
83%
17%
6 Chartered Projects At/Under Budgeted Hours (5)Exceeded Budgeted Hours (1)
9,343.25 hours of work spent on completing these 23 projects and activities.
4
Projects and Activities: Estimated Hours vs. Actual Hours
Projects Estimated Hours
Actual Hours
Hours Variance = Estimates - Actuals
Upgrade Workflow, Imaging, Scanning and Indexing Systems 3746 2147.20 1598.80 Evaluate, assess and implement MERITS Software Optimization and Clean-up 2026 1647.75 378.25 Implement Member SS 2.0 1859 1123.45 735.55 Administering the Council's Changes to Chapter 36 659 800.00 -141.00 External Vendors for Insurance 575 485.75 89.25 Upgrade Virtual Servers to Windows 2008 532 456.35 75.65
Activities Estimated Hours
Actual Hours
Hours Variance = Estimates - Actuals
Remote Office to Femrite test 320 155.00 165.00 Internal & External Vulnerability Audit 240 150.00 90.00 Upgrade McAfee ePo server from 4.x to 5.x 180 170.50 9.50 Clean up of old entries on firewall 174 173.10 .90 Firmware/IOS upgrade on all network gear and related software 160 319.00 -159.00 Website Vulnerability Audit 130 20.30 109.70 Increase bandwith with new circuit at RO. Re-establish VPN connection with new provider
80 42.00 38.00
Investigate E-mail Retention Software 25 5.00 20.00 Communications regarding changes to Group Life Insurance 20 16.50 3.50 Upgrade What's Up Gold monitoring software from 16.1.1 to 16.1.4 5 2.50 2.50
CMERS.com Increased in
2013
0
500
1000
1500
2000
2500
3000
3500
4000
Dec
.'12
Jan.
Feb.
Mar
.
Apr
.
May
June
July
Aug
.
Sep.
Oct
.
Nov
.
Dec
.
Visits
While there were seasonal fluctuations, a comparison of the December data shows an increase of visitors and visits of over 40%.
2163
1590
2266
3093
Application Tickets Activity in 2013
A total of 167 tickets were opened for enhancements/fixes;
• Closed - 159 • Canceled - 07
0
2
4
6
8
10
12
14
16
18
Jan Feb Mar April May June July Aug Sep Oct Nov Dec
12
1
5 5
3
8
4
2 2
5
7
4 5 5
6 6
9
18
7
9
14
11 11
8 PIR's Opened(58)
CCR's Opened(109)
Infrastructure Tickets Activity in 2013
8
A total of 103 tickets were opened for enhancements/fixes;
• Closed - 84 • Canceled - 02
0
2
4
6
8
10
12
14
Jan Feb Mar April May June July Aug Sep Oct Nov Dec
1
0
1 1
2
5
3
0
2
3 3
2
13
5 5
1
7
5
14
3
7 7
10
3
PIR's Opened(23)
CCR's Opened(80)
Veeam Replication 2012 vs 2013
2012 Month PDFN PDFS PDDB1
Success Failure Success Failure Success Failure May-12 185 0 184 0 181 1 Jun-12 174 13 176 6 171 8 Jul-12 181 0 172 18 168 2
Aug-12 186 0 186 2 119 6 Sep-12 174 8 177 6 178 8 Oct-12 151 3 185 0 184 0 Nov-12 180 1 172 19 180 0 Dec-12 56 0 58 2 58 1
2013 Month PDFN PDFS PDDB1
Success Failure Success Failure Success Failure Jan-13 50 0 50 0 50 0 Feb-13 33 0 34 0 34 0 Mar-13 35 0 34 0 34 0 Apr-13 27 1 26 0 26 0 May-13 30 0 29 0 29 0 Jun-13 35 0 36 0 36 0 Jul-13 36 1 37 0 36 0
Aug-13 36 0 35 0 35 0 Sep-13 35 0 35 0 36 2 Oct-13 35 0 35 0 35 0 Nov-13 36 0 36 0 37 0 Dec-13 36 0 35 0 35 0
9
Physical\Virtual Machines 2013
2013 - 789 Data Center Total Physical Total VMware Total VM Avg Host Avg Host
Month Servers Host Servers Images Utilization - CPU Utilization - Mem Jan-13 6 5 41 8% 60% Feb-13 6 5 42 6% 60% Mar-13 6 5 40 5% 62% Apr-13 6 5 40 12% 63% May-13 6 5 38 14% 62% Jun-13 5 4 39 12% 62% Jul-13 5 4 39 8% 64%
Aug-13 5 4 39 10% 65% Sep-13 5 4 39 8% 59% Oct-13 5 4 39 3% 32% Nov-13 5 4 39 2% 33% Dec-13 5 4 37 7% 36%
10
Information Technology Projects Summary
• Research into 3rd party anti-spam subscription (in progress)
• Cost/Benefit analysis for Change Auditor software (in progress)
• Cost/Benefit analysis of changing Anti Virus Software (In progress)
• Electronic Document submission • IT Audit (In Progress) • Backup Infrastructure Upgrades (In Progress) • WAS Upgrade (In Progress) • Cisco/network upgrades (completed)
13
Application Stats
14
Category High Priority Low Priority Total
Current Inventory 24 6 30
PIR 8 0 8
CCR 16 6 22
Pending/Hold 0 0 0
Deployed(Awaiting Next stage) /Ready for Production
3 0 3
Net Current Inventory 21 6 27
What’s Next… • Continue WAS Upgrade • Windows 8 upgrades • Desktop Rotation • Complete IT Audit • Complete Veeam Replication Software 6.0 to 7.0
Upgrade • Continue MERITS Optimization (Generate Benefit
Estimates (GBE) and Retirement Application Processing (RAP)
• Complete Backup Infrastructure Upgrades
15
Portfolio as of January 15th Pr
ojec
t Hea
lth:
% C
ompl
ete
Proj
ect P
riorit
y Co
mpl
exity
(S /
M /
L)
Project NameProject
Mgr Description Stra
tegi
c G
oal:
G1
- G7
Stat
us:
Exte
rnal
Ven
dor R
equi
red:
Y/N
Actu
al S
tart
Dat
e
Targ
et C
ompl
etio
n Da
te
Actu
al C
ompl
etio
n Da
te
Estim
ates
(Hou
rs)
Actu
als (
Hour
s)
Hour
s Va
rianc
e =
Estim
ates
- Ac
tual
s
Tota
l Har
dwar
e/So
ftw
are
& L
abor
Bud
get
($)
Actu
al S
pent
-to-
Date
on
Hard
war
e/So
ftw
are
& E
xter
nal L
abor
($)
Estim
ate
to C
ompl
etio
n (E
TC) (
of
Hard
war
e/So
ftw
are
& E
xter
nal L
abor
Cos
ts)
$ Va
rianc
e =
Tota
l Bud
get -
(Act
ual +
ETC
)
G 9% 1 L Websphere 8 Upgrade/ SQL Manchu SQL2012/Websphere8.5/Win2008 upgrade G7 IP Y 10/16/13 12/31/14 5,446 315 5,138 $313,022 $35,180 $277,842 $0
Y 87% 2 M Backup Server Upgrade @ Raynal Upgrade/replace PDBK1 and PDBK2 servers and supporting sw/hw
G7 OH N 8/9/13 1/31/14 100 36 65 $13,802 $13,802
G 16% 3 M Application Optimization (Retirement Application Process)
Manchu Evaluate, assess and implement MERITS Software Optimization and Clean-up
G7 IP N 9/19/13 10/15/14 1,355 206 1,176 N/A N/A
G 88% 4 M Website Enhancements @ Zaffiro Focusing information by group membership G4 IP N 3/28/12 4/1/14 180 152 28 N/A N/A
G 71% 5 M Application Optimization (Retirement Application Process)
Manchu Evaluate, assess and implement MERITS Software Optimization and Clean-up
G7 IP N 2/14/13 4/30/14 1,706 1,191 595 N/A N/A
On Target NS = Not StartedOn Watch List IP = In ProcessNeeds Management Attention OH = On Hold
C = Complete
Green =Yellow =
Red =
Organizational/Personnel Update Administration and Operations Committee
Tuesday, January 21, 2014
• ERS Reclasses and Reorgs still in progress
• The Pension Investment Analyst-Associate position has been filled. The new employee will begin January 21, 2014.
• ERS anticipates filling its Administrative
Assistant II position in the very near future