Transcript
Page 1: Adaptive Marketing Trends, Visual Content and Customer Experience Management

We enable companies to connect with, and engage, people by unleashing the power of their Visual Media

Our Mission

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20years experience

1400installations

+ 1,000,000active users

+

North Plains

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Global Brands

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// Business alliances // Technology alliances

Our Partners

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Trends in Adaptive Marketing

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Use

& S

peed

of d

eliv

ery

of R

ich

Med

ia

TIMEUX

contextual, relevant

Real-Time Marketing

interactive, social

Mobile / Video

dynamic

Digital / Web

static

Print

immersive

Virtual Reality

User Experience Evolution

We are here…

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Top 3 Key Trends Today1. Customers Experience

• Contextual, Relevant

2. Visual & Rich Media Explosion

• Engaging, Accessible

3. Mobile & Social

• Speed vs Control

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Customer experience matter6 years StockPerformance Of Customer Experience Index (CXi) Leaders Versus Laggards Versus S&P 500 (2007 to 2012) !

Forrester Research and Watermark Consulting !

http://www.watermarkconsult.net/blog/2013/04/02/the-watermark-consulting-2013-customer-experience-roi-study/

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12 Solution Alliance

Customer Experience Drives Success

Context Drives Customer Experience

Content Drives Context

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33 Solution Alliance

Optimized Design Elements

Proper Branding

Contextually Relevant

!

Contextually relevant tasks

Optimized Navigation for Device

Detect device

capabilities

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TREND #2: Visual / Rich-media explosion • Importance of visual assets to brands and customer experiences • Multi-channel, multi-market, multi-brands • Dramatic shift in marketer investment in “digital” • New world of visual assets –> portable & interactive: at the speed of now -> markets of “one” • Marketer / brand manager ownership

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VIDEO

2013 Video Marketing Survey & Business

Video Trends Report !

http://www.reelseo.com/

2013-video-marketing-business-survey-

trends-report/

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3D and Virtual Reality

http://youtu.be/tBmDnh1EGb0

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Price Product Promotion Place

4P’s

TREND #3 - SOCIAL

Reach Relevance Reaction Responsible

4R’s

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Speed or Control? Which one will provide your brand

the biggest value?

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SPEED CONTROLCompliance FrameworkCreative Velocity Accelerated Delivery

AGILITY RISK

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AGILITY RISK

SPEED CONTROLCompliance FrameworkCreative Velocity Accelerated Delivery

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RISKAGILITY

Reach - Relevance - Reaction - ResponsibleSpeed AND Control?

SPEED CONTROLCompliance FrameworkCreative Velocity Accelerated Delivery

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10 Minutes

Launch

OREO EXAMPLE

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Trigger 10 Minutes

Launch

Trigger

times in one hour, according to AdAge.

retweeted 10,000

OREO EXAMPLE

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So what does this all mean for marketers?

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Pressure to: • Accelerate Time-to-Market • Increase Relevancy • Protect Brand (Brand = perception) • Control Cost • Provide Return On Marketing Investment (ROMI) • Increase competitiveness • Make appropriate and meaningful connection at the right time

Marketer’s Challenge

MARKETERSchannelsassets

collaborators

projectsGrowing #

Growing #

Growing #

Growing #

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Content (Rich media) Production / Management

Campaigns & Brand Management / Leverage (MRM, Marketing Automation, CRM, …)

Personalization (in-context, relevant, dynamic)

User Experience / Omni-channel delivery

Global Management language,  culture,  regulation,  etc..

Connecting your world. Visually

Connect the Digital Marketing ecosystem together

WORKFLOW ANALYTICS / REPORTING

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Integrating the pieces together

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Creative asset Lifecycle

MANAGE LEVERAGE

visual assets efficiently and effectively

PRODUCE

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PRODUCEDesign

Layout Synchronize

Capture

Re-Express Proof

visual asset creation / production

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MANAGE

TagCurateOrganize

Automate

Transform

visual asset management

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LEVERAGE

across all output devices, media & platforms

MANAGE

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Comprehensive Portfolio

visual asset

PRODUCE

visual asset

MANAGE

visual asset

LEVERAGE

On Brand

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Optimize workgroup output

Seamless, integration

InContext collaboration

PRODUCE work in progress visual assets

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Scalable, flexible & customizable

Protection, rights management

Rapid access, metadata & search

MANAGE enterprise digital asset management

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Single solution for multiple brands

Rapid time to value

Flexible, adaptable platform

LEVERAGE maximise brand value

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Pan-Enterprise Benefits

• Streamlining creative development

• Improving workflow / collaboration

• Ensuring asset and rights protection

• Driving value inter brand equity

• Enabling effective use and re-use

• Cost containment

On Brand

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//summary

GLOBALREACH

PROVENSOLUTIONS

SCALEABLEPLATFORM

CUSTOMERSUCCESS

PRODUCTINNOVATION

PARTNERNETWORK

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Q&AThank you

www.northplains.com

@northplains

[email protected]

North Plains Channel


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