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ACPActive Shooters &
Workplace Violence:How Do You & Your
Employees Respond
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Bo Mitchell911 Consulting
PresidentPolice Commissioner (Ret.) Certified Emergency Manager
CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP
CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT, CMC
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Expert Consultant• Landmark Legal Cases• Expected Settlements: $1 Billion Each• “Failure to Plan”• “Failure to Train”
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911 Consulting Clients
•GE HQ•Subway HQ•Hyatt HQ•MasterCard HQ•Rolls Royce HQ
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911 Consulting Clients
•4 Colleges & Universities•25 Secondary
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37High RisesNationwide
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37 High Rises•San Fran•Detroit•Chicago•Atlanta
•Boston•Seattle•Phila•NYC•KCMO
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Waldorf=AstoriaNY, NY
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1 WTC 7 WTC
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ACPActive Shooters &
Workplace Violence:How Do You & Your
Employees Respond
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Active Shooter
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Active ShooterWorkplac
e
Violence
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Active Shooter
isWorkplace
Violence?
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Active Shooter
•Ever Had 1?
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Active Shooter
•Ever Had 1?•Will You Ever Have 1?
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Iceberg Principle
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Active ShooterActive Shooter
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Active ShooterActive Shooter
DailyWorkplaceViolence
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18x
More Likely to Have
Violence than a Fire at Work
DOJ & NFPA
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Threats
2 millionWorkplace Violence
Annually
DOJ
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Facts: WPV
•2 people murdered/
day!
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Facts: WPV• 2 people murdered/day!• Every hour:
–26 rapes
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Facts: WPV• 2 people murdered/day!• Every hour:
–26 rapes –44 robberies
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Facts: WPV• 2 people murdered/day!• Every hour:
–26 rapes –44 robberies –207 aggravated assaults
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Facts: WPV• 2 people murdered/day!• Every hour:
–26 rapes –44 robberies –207 aggravated assaults –938 simple assaults
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Facts: WPV• 2 people murdered/day!• Every hour:
–26 rapes –44 robberies –207 aggravated assaults –938 simple assaults–3,125 threats.
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WPV
“Epidemic”CDC
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Myths
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Myths• “It Can’t Happen Here”• It Only Happens at 7/11s• People Snap/It Can’t be Anticipate• Educated people: not violent• Well-to-do: not violent• Talking about violence will make it happen• If a person can joke about violence they
won’t become violent• People who threaten violence
are just looking for attention
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InsightWPV is VeryMiddle Class
American
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One More Myth
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Most Dangerous
Myth
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Most Dangerous Myth•“We’ve Done Something”
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Most Dangerous Myth•“We’ve Done Something”
•Policy: “We’re Against WPV”
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Most Dangerous Myth•No Planning•No Procedures•No Training•No Drills•No Exercises
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ACPActive Shooters &
Workplace Violence:How Do You & Your
Employees Respond
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WPVWorkplaceViolence
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WPV
Research
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WPV: Many Forms
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WPV: Many Forms
1.Violence2.Intimate Partner
Violence3.Stalking
4.Bullying
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Workplace Violence Continuum
DiscourtesyDisrespect
IntimidationHarassment
Retaliation Verbal Assault Physical
Aggression
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Physical Attack
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Physical Attack
• Discourtesy• Disrespect• Intimidation
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Physical Attack
• Discourtesy• Disrespect• Intimidation
• Harassment• Retaliation• Verbal Assault
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Intimate Partner
Violence
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Intimate Partner Violence• IPV: Men & Women are Victims• 1/3 Female Homicides/Yr• 5.3MM Incident/Yr• 2MM injuries. 1,300 Deaths• 555M Req Medical Attention• 18.5 MM Mental Health Visits/Yr
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Stalking @ Workplace
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Stalking @ Workplace• 3.4 MM Victims/Yr• 46%: 1 Unwanted Contact/Wk• 11%: Stalked 5+ Yrs• Hi Risk: Divorced or Separated• Women at Greater Risk: Stalking• Men=Women: Harassment• ¼ Report Cyber stalking
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Workplace Bullying
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Workplace Bullying
• 37% Report WPB: 54MM• Add’l 12% Witness• 72% Bullies: Supervisors. 60%
Male.• Equal: M to M; M to F; F to F; 2/3 Less: F to M; • 57% Targets: Women
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Types of Violence
Workplace Bullying
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Types of Violence
• Harassment and teasing • Hostility & bullying• Theft• Acts of aggression• Sabotage• Rape & other physical assaults• Homicide/Suicide
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WPV•Can Be Prevented•Should Be Prevented
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Goals1. Reduce the risk of WPV2. Minimize personal &
organizational suffering3. Reduce
Org’s/Individual’s Liability
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3 Keys to Prevention
•Education•Preparation•Early Intervention
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Factors that Contribute:
WPV
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Factors that Contribute: WPV• Peer pressure• Need for attention & respect• Feelings of low self-worth• Feelings of chronic injustice• Early childhood abuse/neglect• Bullying: WPV or Campus• Witnessing of violence• Easy access to weapons• Drug & alcohol abuse
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Prime Goal:
Avoidance
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Prime Goal: Avoidance
•Prevention•Preparation•Education
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Prime Goal: Avoidance• Prev/Preparation/Education• The concept of “zero
tolerance”• Understand Warning Signs• Responding to Threats• Counseling & Support
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Prevention
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Prevention1. Early Recognition & Intervention2. Security & Access Control3. Policies, Protocols & Education4. Modeling Appropriate Behavior 5. Conflict Resolution6. Therapeutic Services: EAP7. Listen…Listen…Listen8. Attending to Warning Signs9. Multiple Points of Identification
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Common Warning
Signs
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Common Warning Signs• Hx of violence, threats
or repeated discipline• Difficulty controlling
temper• Substance Abuse• Excessive fascination
with weapons• Paranoid thought
patterns• Major stressors• Frequent unresolved
conflicts• Feeling excluded
• Destructive behaviors• Feels unfairly
wronged• Major mood swings• Few social supports• Isolation• Deteriorating social
situation• Rigid work
environment• Bullying or
victimization• Work trysts & cliques
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Demand Reporting
4 S
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Demand Reporting
See Something,
SaySomething
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WPVScenarios
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ScenariosA manager (who runs an
important department which is very successful) yells and
curses employees on a regular basis. He recently punched
another employee in the arm after that employee insulted him at company social event
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Scenarios
Manager reports he believes
another is carrying a knife/gun
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Scenarios
You see two staffers angry and pushing each other. Does it matter if they report
to you?
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Scenarios
A secretary & executive seem to
be having an intimate
relationship
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Scenarios
A guard asks someone to move their vehicle. They object, state their
high rank in the company and call
guard a “jerk”
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Scenarios
An email that is sent to 10 people that is critical of the work of one
employee
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Scenarios
You have to terminate an employee who is
unpopular, lives alone and has been known to crush soda cans
when angry/provoked
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Scenarios
Employee’s behavior changes: bizarre. He
scowls/stares. Fellow emps uncomfortable.
Sups order counseling under threat of termination.
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ScenariosEmployee’s behavior changes: bizarre. He
scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of
termination. Post counseling, EAP recommended
anger-mgmt training, then his return to work. Sups uncomfortable.
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ScenariosEmployee’s behavior changes: bizarre. He scowls/stares.
Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP
recommended anger-mgmt training, then his return to
work. Sups uncomfortable. Got signed waiver from emp to permit
HR to review his EAP results. Bizarre behavior caused by personal issues outside the
workplace. He returned to work with no further incident.
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Female supervisor wonders if profanity is an indicator of
violent behavior. She felt that much of this should be
ignored. But, one employee’s profane
behavior was frightening esp. as he grew more vulgar
and loud.
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Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior
was frightening esp. as he grew more vulgar and loud. When questioned, it was revealed that he
started his frightening profanity when he started to lose an
argument. He was using his language to threaten fellow
employees to get them to back down. This fell easily into the
H.A.R.M. model as harassing and aggressive behavior.
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These behaviors have no business need; they are
totally inappropriate for the business world. Thus, there is no need to tolerate low-
level aggression or to wonder when is the right
time to intervene.
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WPV Policy
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WPV Policy• Goal: Safe, Secure Workplace• Everyone is Responsible• Zero Tolerance• No Weapons• No Threatening, Intimidation• Covers Visitors, Contractors• Reporting Is the Key
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Demand Reporting
See Something,
SaySomething
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ACPActive Shooters &
Workplace Violence:How Do You & Your
Employees Respond
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Active Shooter
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Police at Law FirmWhere Client Killed 2, Wounded 3
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St Louis: 4 Dead
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U.S. Capitol: Shooter Dead
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Hartford Distributors: 9 Dead
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NASA Contractor: 2 Dead
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NYPD: Active Shooter Analysis
•2011•202 Cases•Nationwide•All American
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Description
Profile?
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Description
Profile?
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NYPD: Active Shooter Analysis
•Male 96%•Age: 10-64!
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NYPD: Active Shooter Analysis
•Alone 98%•Plans: Y & N•Familiar: 78%•Emps: Current + Fired
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NYPD: Active Shooter Analysis
•Deaths: 3.0 Ave
•Injured: 3.6 Ave
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NYPD: Active Shooter Analysis
•Campuses: •Other Workplaces:
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NYPD: Active Shooter Analysis
•Campuses: 29%•Other Workplaces:
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NYPD: Active Shooter Analysis
•Campuses: 29%•Other Wrkplaces:
71%
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NYPD: Active Shooter Analysis
•Weapons: 36% Multiple
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NYPD: Active Shooter Analysis
•Force: 46%•Suicide: 40%•Arrested: 14%
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Active Shooter
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Sharp Spike
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Sharp Spike
•B4 Sandy Hook:
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Sharp Spike•B4 Sandy Hook:
1X/Mo.
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Sharp Spike
•B4 Sandy Hook: 1X/Mo.
•Since Sandy Hook:
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Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:
1+X/WK
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RunHideFight
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Active Shooter
•Run•Hide•Fight
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Active Shooter
•Run•Hide•Fight
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Active Shooter
Hide =Lockdown
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Lockdown• Nearest Room• Windowless Best• Close Door. Lock. Barricade• Arrange Furniture• Hide• Quiet: Silence Phones• DON’T Answer Door• ONLY PD
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Active Shooter
•Run•Hide•Fight
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Run Hide Fight•Generalities: Dangerous
•Make Specific to: Your PeopleYour Site
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RunHideFight
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What’s Missing Here???
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Almost AllShootings:Over in <8 Minutes
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So, Police Probably
Can’t Help
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Police /Fire /EMTs
are not the 1st responders
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Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
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Run Hide Fight
Training
Training
Training
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Workplace Violence
•Biggest Mistake?
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Workplace Violence• Biggest Mistake?
•Employees Confront Perpetrator
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Hartford Distributors: 9 Dead
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Biggest Threat?
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Overriding Issue
DENIAL
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WhyPlan &Train?
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Dutyof
Care
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Why We Plan
OSHAis not a town in
Wisconsin.
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Required by
Federal Law
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“Sections 1910.34 through 1910.39 apply
to workplaces in general industry
except mobile workplaces such as vehicles or vessels”
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OSHA
GeneralDuty
Clause
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General Duty Clause
“each employer shall furnish …a place of employment …
free from recognized hazards that are causing or are likely
to cause death or serious physical harm to
employees.”
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OSHA
WorkplaceViolence
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OSHA
EnforcementGuidelines
2011
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SCOTUS
Only Courts Can Set/Adopt the Standards that
Juries Use to Judge YOU.
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Responsible Officer?
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Responsible Party?
CEOSCOTUS
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CEO: Responsible Party
•Civilly•Personally•Criminally
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CEO = Resp Officer
1.Does Your CEO Know This?
2.Shouldn’t They?3.Wouldn’t You?
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Most Important
Planning &Training Issues
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Most Important Issues
•Planning
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Most Important Issues
•PlanningCommandControlCommunications
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Command:Chain of
Command
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ControlYour Team
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Communications
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If You Can’t Communicate,
You Can’t Respond to
WPV
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Most Important Issues
•PlanningCommandControlCommunications
•Training
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Most Important Issues
•PlanningCommandControlCommunications
•Training
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Why We Plan & Train
Great plans are a smart thing…
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Why We Plan & Train
Great plans are a smart thing…Training is
everything.
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Training is Everything
• 737 Canada Fiery Crash Evacuation
No Fatalities
• 737 Greek Fiery Crash55/137 Fatalities
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Training is EverythingDifference?
• Non-Fatal Crash: 75% were frequent business flyers
• 55 Fatalities: Almost 100% were 1st-time flyers
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Hudson River
Survival was not the result of a miracle…
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Hudson River
Survival was the result of training.
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Training: The Law
Mandatory
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Training: The LawMandatory
• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer (by Experience, Training)
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On-Screen Training
•Can Supplement
•Can Never Substitute
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Training
Must Include:EmployeesContractors
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Training
OSHA 29 CFR 1910.3829 CFR 1910.39
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Police /Fire /EMTs
are not the 1st responders
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Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
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We Don’t Rise to the Occasion…
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We Don’t Rise to the Occasion…
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We Sink to Our Level of Our Training
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Employees Hate This Stuff!
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National Research
85%Safety:
MOST Important Issue at Work
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National Research
•85%• Safety: MOST Important Issue at Work• More Imp than:
»Wages»Leave»Sick Days»Overtime»Union
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Training
•Trained 24,000 Employees
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Training•Trained 24,000 Employees
•98.5% Confident
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98.5% Confident
•Took “Scary” out of Discussion
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98.5% Confident
• Took “Scary” out of Discussion
•Made Everyone Comfortable
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98.5% Confident
• Took “Scary” out of Discussion
• Made Everyone Comfortable
•Empowered All
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Promise
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Promise
You Will Know What to Do in
Any Emergency
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Summary
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Physical Attack
• Discourtesy• Disrespect• Intimidation
• Harassment• Retaliation• Verbal Assault
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WPV
“Epidemic”CDC
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Myths• “It Can’t Happen Here”• It Only Happens at 7/11s• People Snap/It Can’t be Anticipate• Educated people: not violent• Well-to-do: not violent• Talking about violence will make it happen• If a person can joke about violence they
won’t become violent• People who threaten violence are just
looking for attention
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Most Dangerous Myth•No Planning•No Procedures•No Training•No Drills•No Exercises
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Dutyof
Care
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YourEmergency
Team
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Training: Mandatory
OSHA
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Training: The LawMandatory
• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer (by Experience, Training)
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On-Screen Training
•Can Supplement
•Can Never Substitute
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National Research
85%Safety:
MOST Important Issue at Work
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Training
•Trained 24,000 Employees
•98.5% Confident
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Biggest Threat
Denial
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The Scariest Word at Any Org?
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NOT:“Cost” or“Price” or
“Budget” or“Headcount”
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Scariest Word?
Change!
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In all Orgs, Change Almost Always Occurs Because of…
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Blunt Force Trauma from the Outside…
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…Never by Inspired
Leadership from the Inside…
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ActionPlan
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Action Plan• Assessment of Your
Workplace’s Current Emergency Planning + Training
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Action Plan• Assessment of Your
Workplace’s Current Emergency Planning + Training
• Just Like Your Financial Audits
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Action Plan• Assessment of Your
Workplace’s Current Emergency Planning + Training
• Just Like Your Financial Audits
• Outside, Independent
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Action Plan
WPV TTX:Your
Workplace
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WPV TTX•Indep Facilitator•FEMA Certified•Lessons Learned
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HDWSI
• It Won’t Be Easy•But, That’s Our Mission•Safety: All Personnel
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10 Commandments
Planning
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10 CommandmentsTraining
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Thank You!
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ACPActive Shooters &
Workplace Violence:How Do You & Your
Employees Respond