Accelerating Digital Government with DocuSignBarton Phillips, VP Public Sector, DocuSign
DOCUSIGN CONFIDENTIAL
The Digital Frontier forState and Local Government
Privacy & Security
Citizen Service Internal Productivity
Citizen Service
Source: Deloitte, compiled from survey of 1,200 government officials from over 70 countries
55%
89%94%
Early Developing Maturing
Importance of digital and customer/citizen service by level of digital maturity
Anytime, anywhere from any device
#1 ratedmobile app
Most comprehensive customer success programs
Citizen Service
Internal Productivity
Source: McKinsey report, Nov 2016, “Transforming government through digitization”
“Digitizing behind-the-scenes processes offers the most potential productivity gains…justas governments should digitize high-volume services first, they should digitize labor-intensive, costly processes before others.”
- McKinsey
Internal Productivity
Source: Third party value engineering assessment for select DocuSign public sector customers
time savings9 days
ACCELERATE MISSION DELIVERY
REDUCE COSTS
per document$35
error reduction92%
GET IT RIGHT THE FIRST TIME
Source: DocuSign transaction data (2016 calendar year)
<15 Min51%
<1 Hour62%
<1 Day84%
Focusing Your Employees on Citizen Service, Not PaperworkDocuSign Average Completion Time
“As government systems age, security risk goes up and cost
efficiency goes down”- Accenture
Confidence in government Cybersecurity
Privacy & Security
Source: Accenture
27%All citizens
• Passed 325 security and risk controls
• ISO 27001:2013-certified
• SSAE 16 examined and tested
• 12 Signer authentication options
Privacy & Security
DocuSign Product & Platform
Unparalleled Availability
ManageExecutePrepare
• Documents• Data• Workflow
• Authentication• Signatures • Templates
• Reporting• Retention• Audit Trail
Platform
Product
World ClassSecurity
Global Architecture
OpenIntegration Framework
Standards-Based
Signatures
DocuSign Meets Your Needs
Out-of-the-box
Popular productivity apps
Industry-specific apps
Easy-to-use
Quick to deploy
Flexible
Legacy systems
High volume
Multiple deployment options
Embed in websites
Stand AloneApps
Custom End-to-End Workflows
Pre-Built Integrations
Digitization in State and Local Governments
Public Sector is Embracing DocuSign39 States and 400+ City, County, and Municipal Organizations
Non-customer
State Gov’t customer
Local Gov’t customer
Digitizing Core Agency and Department Processes
Judiciary &Enforcement
Health &Human Services
Tax Collection Education Housing &Development
Mobile probation officers in the field
100%Digital parole and probation departments
100%“Going digital with DocuSign is a total revamping of how we do business, not only with the citizens, but within our agency, our personnel and our organization.” –Keith Perry, Deputy CIO, Georgia Department of Community Supervision
95%reduction in average approval time for new business applications, from 3 weeks to less than 1 day
““Digitization isn’t just about modernizing. It’s about genuinely improving access for people who need it the most.” – Former CIO, City and County of San Francisco
63departments using DocuSign
10xAcceleration in contract processing time
100%of public-facing documents available online
“We’ve seen the biggest win with mobile. Directors can be out of the office for several weeks at a time. Now they can sign while in the field.”
- Teresa Schlaffer
Administrative Services
Fire Department
Information Services / IT
Human Resources /
People Operations
Treasurey & Tax
Procurement / Purchasing
Other
Alameda County +
$2.6MAnnually
Alameda County$2.6 M Estimated Annual Benefits from DocuSign Digital Transaction Management
Notes: 1 – Assumes $118K fully loaded annual cost per FTE; 2.6M represents 0.1% of County of Alameda operating budget (~$2.75B);Disclaimer: Illustrative DocuSign Point of View representation. Not an indicator or guarantee of future benefits. Terms and conditions of VE study apply.
$1MHard Dollar Savings
$1.6MProductivity Gains
Estimated savings for 73.5K documents sent:
• Eliminating delivery costs
• No printing/scanning costs
• No physical storage costs
• Labor efficiency
• No manual processing of paper documents
Equivalent to adding 15 FTEs1
without growing headcount!
IncreaseCounty Objectives
• Improve constituent and employee satisfaction
• Accelerate Climate Initiative Goals
Citizen Service Internal Productivity
Accelerating Digitization in Mississippi