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ABMVSS - Service Desk - ITDHow the Service Desk can best Support You
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Introduction
• Who is the Service Desk?• What do we do?• How do we do it?
ITSB – Director, Mark Powell
Craig Gration, Manager, Service Support
Service Desk Manager
Incident Manager
Problem Manager
TSU / CDS Manager
Regional Engineer Team Leader
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Role of the Service Desk
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Volume and MeasuresScorecard February 2015
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Service Desk - Help• How the Service Desk can best Support
You?–Help us to Help You–Log via the service gateway– Give us Information
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Log calls via the Service Gateway• KEY WORDS
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Relevant Information
Service Gateway – KEY WORDS
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Service Gateway – KEY WORDS
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Service Gateway Pamphlet To help step you through using the Service Gateway…
Pamphlets Available… Check the ABMVSS website please share this information with your colleagues – give a helping hand
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Questions