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BUILDING AN ATTRITION ANALYSIS MODEL
Presented By: Ananya Ghosh
Dayanand Keshri
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PLAN OF PRESENTATION
Introduction of the study Objective of the study Survey methodology Survey and Field work Analysis and conclusion Findings Suggestions
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INTRODUCTION
• Now a days Micro Finance is a major sector but still now unorganized.
• Field officers are main Intangible assets to Micro Finance sector.
• If one leave job then it effect whole business.
• But Why they leave job?
• To find out actual reason we have done this project
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PROCESS OF WORK
• Three day field visit to know what they do?• To understand the working condition • Ask about the work satisfaction • Then plan for interview
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EMPLOYEE TURNOVER • It is the rate at which employer loss their employees from organization.
• High turnover may effect the organization badly.
METHOD OF IDENTIFYING EMPLOYEE TURNOVER?• At first stage identify the reasons of leaving the job.
• Second stage identify the factors that attracted the employee to join other organization.
• And third stage take some exit interview who are leaving the organization to get the actual reasons of leaving.
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ATTRITION
• A reduction in the number of employee through retirement, resignation, reassignment, transfer, death or any other means than layoffs.
• Calculation of Attrition Rate: Employee resigned*100/(Opening balance of
employees Employee joined)
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REASONS OF ATTRITION
• Lack of good working condition
• No flexible work schedule
• Lack of respect• Inadequate salary• Distance from home
• Mismatch between job and person
• The little feedback• Less frequency of
giving awards• Stress of overwork
and Work-life imbalance
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EFFECT OF ATTRITION
• Loss of productivity
• Replacing qualified employees
• Cost of overtime or temporary help
• Recruiting costs
• Interviewing costs
• Time spent in orientation
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OBJECTIVE
• To find out the possible reasons of leaving• To find out solution of attrition• To analyze Arohan’s historical attrition rate• To suggest the possible strategies to reduce attrition
rate• To suggest measures for further improvement in these
activities
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SURVEY METHODOLOGY
• Using systematic Random Sampling to select randomly 70 employees among all resigned employees in financial year 2009-10 and 30 active employees of financial year 2009-10
• Prepare interview schedule for both resigned and active employees
• Among 70 ex employees we have conducted physical interview for 56 respondents across 10 districts in WB and 6 districts in Bihar. Telephonic interview was conducted for the rest
• Visited 25 branches including 7 branches in Bihar while conducting interviews of active employees
Sample size
70
30
100
0
20
40
60
80
100
120
Active employees Resigned employees total
Job status
No
. o
f em
plo
yees
Type of interview conducted on resigned employees
14
56
0
10
20
30
40
50
60
Telephonic interview Physical interview
Type of interview
No
. o
f em
plo
yees
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HOME DISTRICT OF RESPONDENTS
West BENGAL BiharDistricts No. of employees Districts No. of
employees
24 Paraganas(N) 9 Bhagalpur 1
24 Paraganas(S) 5 Buxur 1
Howrah 3 Darbhanga 1
Hooghly 3 Madhubani 1
Medinipur(E) 5 Patna 2
Medinipur(W) 1 Vaishali 1
Nadia 12 Mujjaffarpur 1
Birbhum 3 Nalanda 1
Burdwan 7 Rohtas 1
Murshidabad 5 Total 10
Jalpaiguri 2
Malda 1
Bankura 2
Coochbihar 2
Total 60
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ATTRITION RATE IN AROHAN
65 107
220
722
9.23
14.4617.96
26.3
0100200300400500600700800
2006-07 2007-08 2008-09 2009-10
Financial year
Per
cen
tag
e
0
5
10
15
20
25
30
Staff recruitement Annual
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QUARTERLYANALYSIOF ATTRITION RATE
5.08%
10.88%
6.30%
4.19%
9.79%
12.35%
9.72%10.70%
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
1st 2nd 3rd 4th
quarter
Att
rio
tio
n(i
n %
)
2008-09 2009-10
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HOW DOES AN EX EMPLOYEE OF AROHAN LOOKS LIKE
50
41
9
0
10
20
30
40
50
60
Less than 2 3 to 4 More than 4
Members
Perce
ntage 23
50
20
7
0
10
20
30
40
50
60
Less than 3 3 to 6 6 to 12 More than 12
Duration(in months)
Perce
ntage
Dependent members Tenure in Arohan
Getting information from
newspaper almost 82% Farming is the main
source of income for
34% ex employees
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TOP REASONS OF JOININGTop reasons of joining
17
3
0
10
0
10
7
23
30
0
1
5
0
10
9
11
33
31
0 5 10 15 20 25 30 35
Any other
My friends/family member borrowedmoney from Arohan
Pocket money
To meet people and make friend
To gather knowledge about microfinance industry
My friends/family members works atArohan
Earn recognition among familymembers
Supporting family
Earn money
Re
as
on
s
Percentage
Active employees Ex employees
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SECOND IMPORTANT REASONS OF JOINING
Second most important reasons of joining
1
0
9
7
6
9
31
37
3
13
0
0
7
3
30
44
0 10 20 30 40 50
To meet people and make friends
Any other
To gather knowledge about microfinance industry
Earn recognition among familymembers
Pocket money
My friends/family members works atArohan
Earn money
Supporting family
Re
as
on
s
Percentage
Ex employees Active employees
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TOP MOST REASONS OF LEAVING
3
3
6
7
7
7
8
10
13
16
20
0 5 10 15 20 25
Dissatisfied with promotion result
HR Issues
Family issues
Health reasons
Higher education
Non performance
BH Support
Better Opportunity
Working conditions
Posting Issue
Inadequate payR
easo
ns
Percentage
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SECOND MOST IMPORTANT REASONS OF LEAVING
1
3
3
3
4
6
6
7
14
20
33
0 5 10 15 20 25 30 35
Dissatisfied with promotion result
Family issues
Health reasons
Non performance
Better Opportunity
Nothing
Posting Issue
Higher education
BH Support
Inadequate pay
Working conditions
Re
as
on
s
Percentage
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VERBATIM ANSWERS OF TOP THREE REASONS
Inadequate pay
Salary should be minimum RS.5000
Minimum salary should be Rs. 8000 per month
In my pottery business I earn more than in Arohan by giving same amount of effort
Salary was not paid as per work load
Posting issues
Distance from home was too much
Could not afford transportation expense of visiting home every weekend
After father death,he had to visit home frequently
He could not stay home more than 5-6 hours on weekly off days
Working condition
He could not get time to have lunch and take bath due to work overload
Residence was not comfortable Most of the time there was a problem of electricity
Had to work almost 14 hours per day Work duration was so long not getting time to sleep
During recovery customer gave threats. There was life risk
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Was Arohan the first job
Yes, 66%
Yes, 53%No, 34%
No, 47%
Resigned employees Active employees
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Education Qualification
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Tenure between active and ex employees
The above graph shows tenure is not normally distributed rather positively skewed.
Source: EDB (as on 31st March,2010)
Work duration
69 7953
19 17 33
0
118
100
7041
158
0
50
100
150
200
250
0 to 1months
1 to 3months
4 to 6months
7 to 9months
10 to 12months
Morethan 12months
Duration
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
Resigned Active Attrition(in %)
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Opinion about company
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Opinion about Branch Head
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Like most about Arohan (Ex-employees)
1
3
4
9
11
13
23
36
0 5 10 15 20 25 30 35 40
Behavior of top management
Training process
Operation policy
Rules & regulation of Arohan
Rea
son
s
Percentage
Like most about Arohan Resigned(in %)
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Like least about Arohan
14
699
1014
1928
0 5 10 15 20 25 30
Operation policy
Promotional policy
Peer group relationship
Nothing
High work pressure
Rea
son
s
Percentage
Like least about Arohan(in%)
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PRESENT OCCUPATION
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Findings
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Suggestions For Retention
• Let employees know that their opinions are valuable. Ask them to open up.
• Setting up a feedback mechanism to maintain consistency in performance and high motivations levels. Offer performance feedback and praise good efforts.
• Monotony and stress have contributed to increased attrition rate. So keep changing positions in Arohan
• Their should be Annual Awards Programs where achievers in different areas should be awarded.
• Exit interview are important
• Understandable raises tied to a accomplishments and achievements help to retain staff
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