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Ridi Ferdiana Version 1.0.0
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The differents between coorporate and the SMB is
Layered management
Dividing by a division / group
Each group be able to take decission
MIS Management model in The Enterprise
Change management
Problem Management
Storage Management
Network Management
Configuration management
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Change management is a process to control and coordinate all changes to an IT production environment
Control involves
requesting
prioritizing
approving changes
coordination involves collaborating
scheduling, communicating
implementing changes
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Problem management is a process used to identify, log, track, resolve, and analyze problems impacting IT services
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The enterprise using a support model / operator
Support treats all the complaints as an accident
“If the operator is successful in resolving such an incident, it is considered resolved and is designated as closed. If the service desk operator is not able to resolve the incident, it is turned over to a second level, or tier 2, support group for resolution and is then designated as a problem”
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Storage management is a process used to optimize the use of storage devices and to protect the integrity of data for any media on which it resides.
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RAID
Backup
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Network management is a process to maximize the reliability and utilization of network components in order to optimize network availability and responsiveness
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Configuration management is a process to ensure that the interrelationships of varying versions of infrastructure hardware and software are documented accurately and efficiently.
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Enterprise better management
Five managements keys
Each management has procedure
Each procedure has a measuring method