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Physician Engagement Evolved Kevin Valis
} Exploring how VA can bring physicians into the discussion during real time decision making.
} Speaker Profile Profile • Who we are and what we do
} Supply Chain Blueprints • Operational process • Culture • Technology
} Examples • Spine project
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} “Culture is what people do when no one is looking.”
} ~ Herb Kelleher, Chairman } Southwest Airlines }
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- Be courteous and respectful - Show care in everything we do and say - Listen and seek to understand others’ needs
Compassion
- Strive to exceed expectations - Act with urgency to deliver quality and value - Share knowledge and be innovative
Excellence
- Hold ourselves and others accountable - Collaborate and involve others in decisions - Embrace change and commit to improvement
Stewardship
- Keep our word and deliver on commitments - Communicate openly and honestly - Live our faith-based principles
Integrity
o Age o Training o Degree of Alignment o Degree of Engagement
§ Web-Ex § iMeet § Mobile Applications that allow physicians to
limit meeting time.
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• Physicians are employed for medical services. In return, either a full-time or part-time salary is paid by a hospital, medical foundation, provider-based clinic, faculty practice plan, or group practice.
Employment
• In a joint venture between physicians and a service line, such as an ambulatory surgery center, the venture owns the service line and bills third-party payers for patient services.
Joint Venture
• The hospital contracts with physicians to manage a service line whether by direct contract or through a new-entity joint venture.
Co-Management
• Sees value in system, alignment • Willing to devote time, energy for the } common good • What’s in it for me?
} Team Player vs. Lone Wolf
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• Approach – fair / equitable • Transparency • Consistent message • Over communicate • Paint the “big” picture • Channel competitiveness • Data, Data, Data • Vision
Develop a disciplined process and stick to it.
Success will follow.
