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Think > listen > talk
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Communication Goals
To change behavior
To get action
To ensure understandingTo persuade
To get and giveInformation
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Why is
communicationimportant ?
Why is
communicationimportant ?
Inspires confidence Builds respect
Helps make friends
Reveals your ability to others
Develops a distinct personality
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883 October 20103 October 2010
We need toWe need to
improve communication... asimprove communication... as70 % of our communication efforts are:70 % of our communication efforts are:
misunderstoodmisunderstood
misinterpretedmisinterpreted
rejectedrejected
distorted ordistorted ornot heardnot heard
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PEOPLEPEOPLE AREARE INFLUENCED,INFLUENCED,
PROBLEMSPROBLEMS AREARE SOLVED,SOLVED,
CHANGESCHANGES AREARE FACILITATED,FACILITATED,
EXCELLENT RELATIONSHIPSEXCELLENT RELATIONSHIPS AREARE DEVELOPED,DEVELOPED,
DESIRED RESULTSDESIRED RESULTS AREARE ACHIEVED,ACHIEVED, ANDAND
SUCCESSSUCCESS ISIS ENSURED.ENSURED.
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PLAYSPLAYSA VITAL ROLEA VITAL ROLE
IN DISCOVERINGIN DISCOVERING
OURSELVES&OURSELVES&
THE WORLDTHE WORLD
AROUND USAROUND US
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THE QUALITY OF YOUR LIFE
IS THE QUALITY OF YOUR COMMUNICATION ~
BOTH WITH YOURSELF & OTHERS
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EFFECTIV
EC
OMMUNICA
TIONEFFEC
TIVE
C
OMMUNICA
TIONIS NOT JUST GETTING THE MESSAGEACROSSIS NOT JUST GETTING THE MESSAGEACROSS
BUT ITSBUT ITSACCEPTANCEACCEPTANCE
FROM ITS INTENDED RECEIVERSFROM ITS INTENDED RECEIVERS
WHICHWHICH CAUSES THE EXPECTED BEHAVIOURCAUSES THE EXPECTED BEHAVIOUR
FROM THE RECEIVERS OF THE MESSAGEFROM THE RECEIVERS OF THE MESSAGE
ONLY THEN, THE RECEIVERSONLY THEN, THE RECEIVERS
WILL BE WILLING TOWILL BE WILLING TO
CONVERT THE COMMUNICATIONCONVERT THE COMMUNICATIONINTO ACTIONINTO ACTION
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LISTEN TO,LISTEN TO,
OBSERVE &OBSERVE &
INTERPRETINTERPRET
ALLFORMS OFLANGUAGEALLFORMS OFLANGUAGEIS ESSENTIAL FORIS ESSENTIAL FOR
EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION
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Love is so caringCOMMUNICATIONCOMMUNICATION
INCLUDESINCLUDES
BODYLANGUAGE,BODYLANGUAGE,
TONALITYOF VOICE &TONALITYOF VOICE &
THE WORDSYOUUSE.THE WORDSYOUUSE.
55%55% ++
38%38% ++7%7% ==
COMMUNICATIONCOMMUNICATION
INCLUDESINCLUDES
BODYLANGUAGE,BODYLANGUAGE,
TONALITYOF VOICE &TONALITYOF VOICE &
THE WORDSYOUUSE.THE WORDSYOUUSE.
55%55% ++
38%38% ++7%7% ==
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Interruptingto complete others sentences
Preparing
our response before someone hascompleted speaking
Multitasking
while listening
Filteringcontent or meaning
based on our opinion / prejudice
about the speaker
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1. MAKESURE THAT1. MAKESURE THAT
BODYLANGUAGE,BODYLANGUAGE,YOUR WORDS &YOUR WORDS &
TONALITYTONALITY
ARECONGRUENTARECONGRUENT
[ ALIGNED AND SENDING THE SAME MESSAGE ][ ALIGNED AND SENDING THE SAME MESSAGE ]
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2. MAINTAINING EYECONTACT2. MAINTAINING EYECONTACT
[ EXPRESSION OF YOUR INTEREST ][ EXPRESSION OF YOUR INTEREST ]
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3. IMPROVEYOUR VOICECULTURE3. IMPROVEYOUR VOICECULTURE
[ MAKE IT INTERESTING ][ MAKE IT INTERESTING ]
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4. BEPOSITIVE, PRECISEAND CLEAR4. BEPOSITIVE, PRECISEAND CLEAR
[ ~ Dont forget to complete the work by tomorrow. ][ ~ Dont forget to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ]
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5. GOOD LISTENING5. GOOD LISTENINGSUPPLIESSUPPLIES
THE BUILDING BLOCKS OFTHE BUILDING BLOCKS OF
GOOD UNDERSTANDING ANDGOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLSGOOD COMMUNICATION SKILLS~ Listening is an active process involving :~ Listening is an active process involving :
EarsEars for verbal communicationfor verbal communication
EyesEyes for nonfor non--verbal communicationverbal communication
BodyBody for gesturesfor gestures
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66.. WELLWELL--TIMED PAUSESTIMED PAUSESGIVE TIMEFORGIVE TIMEFOR
EXPLANATION,EXPLANATION,
EVALUATION &EVALUATION &DEVELOPMENT OF THOUGHTDEVELOPMENT OF THOUGHT
~ Facial expressions reveal the difference between~ Facial expressions reveal the difference between
a pregnant pause and an embarrassed silencea pregnant pause and an embarrassed silence
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7. SUMMARISING7. SUMMARISING
ISAN ESSENTIALSKILLISAN ESSENTIALSKILL
WHICH TAKESSTOCK OFWHICH TAKESSTOCK OF
THE
MA
INP
OINTS
C
OVE
RE
DTHE
MA
INP
OINTS
C
OVE
RE
D
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8. EMPATHIZE8. EMPATHIZEWITH THE RECEIVER OF THE MESSAGEWITH THE RECEIVER OF THE MESSAGE~ put yourself in the other persons position,~ put yourself in the other persons position,
understand the other persons perspectiveunderstand the other persons perspective
and then proceed to interactand then proceed to interact
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10. KEEP THECOMMUNICATION SIMPLE10. KEEP THECOMMUNICATION SIMPLE
~ say it in simple sentences, with no twists and turns~ say it in simple sentences, with no twists and turnscommunicate to express but not to impresscommunicate to express but not to impress
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11. TELL IT AND TELL IT AGAIN,11. TELL IT AND TELL IT AGAIN,
IF NECESSARYIF NECESSARY~ tell the point once~ tell the point once
then come back andthen come back and
hit it again, and again.hit it again, and again.
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12. COMMUNICATE WITH CONFIDENCE12. COMMUNICATE WITH CONFIDENCE~ communication exposes~ communication exposes
your inner thoughts, feelings and sentiments.your inner thoughts, feelings and sentiments.
Your confidence, or the lack of it,Your confidence, or the lack of it,
is getting transparently revealed.is getting transparently revealed.
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13. PRACTICE THEART OFCOMMUNICATING13. PRACTICE THEART OFCOMMUNICATING
ON PAPERON PAPER~ thinking on paper & saying on paper~ thinking on paper & saying on paper
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14. COMMUNICATION IS IRREVERSIBLE14. COMMUNICATION IS IRREVERSIBLE~ communication cannot be reversed~ communication cannot be reversed
[ reversible processes[ reversible processes water and icewater and iceirreversible processesirreversible processes milk and coffee ]milk and coffee ]
Only minimizing the hurt feelings is possible,Only minimizing the hurt feelings is possible,but the damage has already been done.but the damage has already been done.[ ~ forgive but not forget ][ ~ forgive but not forget ]
Be highly careful, thoughtful and purposefulBe highly careful, thoughtful and purposeful
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15. COMMUNICATION15. COMMUNICATION IS MOREIS MOREAPEOPLEPROCESS THANAPEOPLEPROCESS THANALANGUAGEPROCESSALANGUAGEPROCESS
~ communication is a series of actions and reactions~ communication is a series of actions and reactionscommunication influences our own and that of otherscommunication influences our own and that of others
behaviourbehaviourcommunication reflects the true personality of ancommunication reflects the true personality of an
individualindividual
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16.16.COMMUNICATIONCOMMUNICATION
CAN ALWAYS BE IMPROVEDCAN ALWAYS BE IMPROVED~ practice, more practice and much more practice~ practice, more practice and much more practice
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17. COMMUNICATION AND FEEDBACK17. COMMUNICATION AND FEEDBACK
~ feedback ensures that message has been received~ feedback ensures that message has been receivedin the manner, that was originally intendedin the manner, that was originally intended
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18. COMMUNICATION AND CLARITY18. COMMUNICATION AND CLARITY
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19. COMMUNICATION AND COMMITMENT19. COMMUNICATION AND COMMITMENT
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20. COMMUNICATION AND CHARACTER20. COMMUNICATION AND CHARACTER
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3 October201040October31, 2002
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In caseYOU likedthisspeech and presentation
~ for listening to morespeeches and
for viewing morepresentations,Please Visit:
http://www.viswam-becomingbetter.blogspot.com
http://www.archive.org/details/HowToExcelInWork
Incase YOU wantto see somemorepresentations :
Pleasevisit:www.slideshare.net/viswanadham
In case YOU want to give some feedback /contact me :[email protected]
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Links to
Prof.
V.
Viswanadham
Links to
Prof.
V.
Viswanadham
Link to Presentation slides
Link to Audio Files
Link to Blog