Download - 121 meetings dmytro bibikov_soft_serve_final
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Touch-Point Meetings
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PATHWAY
WHAT WHY HOW NEXT CASE
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COMMUNICATION
One to One
One to Few
One to Many
Feedback
Interpret
Message
• Encode• Decode
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WHAT
121One-to-One
Face-to-Face
Which of you have 121 meetings?
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PATHWAY
WHAT WHY HOW NEXT CASE
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WHY
70% Leads don’t arrange 121s
30% Not all have 121s on regular basis
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WHY
• Morale • Stress• Obstacles• Issues
• Value-added Feeback
• Involvement• Relationship• Performance• Ownership• Coaching
• Provide support• Discuss specific issues
• Share formal and informal information about the unit and organization
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PATHWAY
WHAT WHY HOW NEXT CASE
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HOW
REGULARITY• Length: 15-30 min• Recurrence: Weekly / biWeekly
ATTENTION• All the time and focus to just one person
OBLIGATION• Create action items• Track and check accomplishment
FOCUS• Resolve problem – not person
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HOW
Inform Team 121s are about to be launched
Do you think there are steps missing?
Create page template WISELY
Control mood: positive, open and friendly
Start with explanation of need again
Send out RECURRING appointments with LINK
Allocate room / place WITHOUT DISTURBANCE
Generate personal spaces per person
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HOW
Issues has to be resolved
Feedback: Positive + Value-added
Manager does 90% listening / 10 % talking
Free-form meeting, NOT a Status Report
Use open-ended question
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PATHWAY
WHAT WHY HOW NEXT CASE
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NEXT
Evolving with Agenda
None
Just a list
Action Items
Status Tracking
Any ideas of what else can be added?
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PATHWAY
WHAT WHY HOW NEXT CASE
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CASE
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CASE
This is NOT 121 !!!
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CHOICE FOR PROSPERITY