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The Future Trend of Airport Passenger Services
Greater convenience, speed and
control for passengers
Simplifying the Business International Air Transport Association 2013
HOU Kan
Regional Head, APCS, IATA
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Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2012
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38409/28/12
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Passenger Experience:Get Ready
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Would this not be better?
Easy Simple Fast Helpful Friendly Quick Intuitive Speedy Personal Relaxed
Smart Stress-less Thoughtful Rapid Safe Convenient
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↗ Passenger Data
↗ Check-in
↗ Baggage drop-off
↗ Travel Document Check
Get Ready!What are the challenges?
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Get Ready!What do passengerswant?
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want either to use biometrics / ePassport as their token or to get their boarding pass off airport
want to use self-tagging at home or at a kiosk
The overall majority of respondents are interested in providing their passport details in advance
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What do passengers want?
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Get ReadyState of the Industry
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Vision: 80% of Global passengers will be offered a
complete suite of self-service options
Fast Travel Program
Mandatory Optional
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2014
2015
2013
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Advanced Passenger InformationRequired by over 50 countries
Lack of Global alignment Message format Exchange mechanisms Data elements
CostIT SystemsFines
Passenger Data
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Is the amount spent per year per airline as the cost of passenger data (including fines and system maintenance and updates)
Passenger Data
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Future TrendAPI sharing among more & more countries
What will IATA do Set data transmission standardPush & Advocate the governments accept the industry standard
Passenger Data
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Check- In
- Single Token
- Eliminate the Boarding Pass
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Biometrics
Boarding
+ PNR
ImmigrationSecurity Check Point
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nfc
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Bags Ready to Go
Self Tagging Bag Drop
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of passengers are offered with self-tagging
Bags Ready to Go
AL / AP Pairs
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Baggage CollectionLast but important part of the process
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Bag Recovery Solutions
Bag recovery solutionImprove delivery processAccelerate delivery of baggageProvide pro-active information to passengersSelf-Service claim registration in case of mishandled bag
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Door to Door solution
Can Bags Services be Better
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An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements
Document Check
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of passengers are offered with self-service document check
Document Check
AL / AP Pairs
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25Simplifying the Business International Air Transport Association 2013
Airport Security
The good old days? Today
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Checkpoint Security Access and EgressImproving Passenger Flow
Process StudyZHR, CDG, LHR, CPH to identify best practices
Data Collection 142 Airports world wide aiming at identifying the current situation and determine potential solutions
Documents establishedRecommended Practice and Implementation GuideReport on data analysis
Airport DiagnosisTo identify bottlenecks and root causes
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Simplifying the Business International Air Transport Association 2013
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09 Security Screening Joint effort ICAO/ACI/IATA Integrate passenger information into
the physical screening process Screen according to the risk posed by
the individual passenger Strengthen security by focusing
resources on higher risk passengers Take into account existing airport
environments, airport sizes and types of operations
Leverage existing screening equipment, incorporate new technology as it becomes available
Checkpoint of the Future concept
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28Checkpoint of the Future – Near term concept
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Enhanced Security Lane Normal
Security Lane
Known Traveler Lane
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Simplifying the Business
Simplifying the Business International Air Transport Association 2013
CHECKPOINT
OF THE FUTURE
2014
2017
2020
Introduce differentiated screening
Differentiated screening
Fast and Efficient process
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New StB Projects in development
Simplifying the Business International Air Transport Association 2013
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Thanks for listening