© 2013, Bright Horizons Family Solutions LLC
Presented by:
Jenny Brown, Director at Bright Horizons Irvine Back Up Center
Back-Up Care Advantage®
October 14, 2013
© 2013, Bright Horizons Family Solutions LLC 2
Today’s Agenda
Introduction to Bright Horizons®
What is the Back-Up Care Advantage Program®?
How can I register and reserve care?
Program policies
Additional resources
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Back-up Client Relations
Jenny Brown Joined Bright Horizons in 2011 as a Director at the Irvine
Back Up Center
Proud Mom of a Bright Horizons graduate!
Have worked with children ranging in ages from 3 months to 18 years old for the past 16 years
Graduate of California State University Fullerton with a Bachelor’s Degree in Child and Adolescent Studies
© 2013, Bright Horizons Family Solutions LLC
Partner of choice 26 years of providing work/life services Industry leader in employer-sponsored dependent care; 900 partner organizations Leading provider of employer-sponsored
- Child care centers- Back-up child and adult/elder care programs- Educational advising
Responsive and flexible in creation of services that extend clients’ missions Financial accountability, information security, cost predictability, liability risk insulation
Provider of choice Full range of services and support for children and families Commitment to continuous quality improvement Only dependent care network with access to Bright Horizons centers
Employer of choice Result of our commitment to a strong culture consistently recognized by leading external
sources, including being named for the 14th time to FORTUNE Magazine’s“100 Best Companies to Work For®” 2013
Companies that Care Honor Roll for 5th Straight Year (as of March 2012)
Bright Horizons Partnership
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© 2013, Bright Horizons Family Solutions LLC
What is the Back-Up Care Advantage Program?
child care
centers
in-home child care
in-home adult care
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© 2013, Bright Horizons Family Solutions LLC
Reasons to Use Back-Up Care
Caregiver vacations
School breaks
After minor surgery
Business travel
Planned School closed due to weather
Mild illness
Provider quit
In between care
Un-Planned
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© 2013, Bright Horizons Family Solutions LLC
Center-Based Child Care
Bright Horizons and network centers
Infants through preschool (some
school age)
Licensed and accredited
References verified
CPR and First Aid training
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© 2013, Bright Horizons Family Solutions LLC
In-Home Child Care
Mildly ill care– Common cold
– Low grade fever
– Ear infection
Well care too!
Quality nanny and home health
agencies
Home health aides, personal care
assistants and nannies
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© 2013, Bright Horizons Family Solutions LLC
In-Home Adult/Elder Care
Not just for children!– Spouse/partner– Adult children– Parents
Recovering from illness, surgery or
injury
Primary caregiver unavailable
Assist with activities of daily living
Caregiver sent to the home
Care is available nationwide9
© 2013, Bright Horizons Family Solutions LLC
In-Home Care FAQs
What criteria is required for inclusion in the network?
– Meet state requirements
– Must validate hiring practices
– Appropriate background screening
Can I meet a caregiver in advance?
– Yes! A “meet and greet” can be scheduled
If I like a caregiver, can I request them in the future?
– Yes! Bright Horizons will work to secure a preferred caregiver
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© 2013, Bright Horizons Family Solutions LLC
Registration & Reservations
No fee to register
Reserve care one month in
advance
877-BH-CARES
(877-242-2737)
http://back-up.brighthorizons.com
Username: Harvey
Password: backupcare6
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© 2013, Bright Horizons Family Solutions LLC
Program Policies
Uses and Fees
80 hours of back-up family care year
Co-pay structure
oCenter care: $2.50/child/hour
o In-home care: $5/hour, per caregiver
(Copayments are collected by Bright Horizons)
Cancellation Policy
After 5:00 p.m. counts as use with co-pay
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© 2013, Bright Horizons Family Solutions LLC
Bright Connections
Bright Connections is a web resource that provides relevant information for employees and their family’s caregivers:
New and archived webinars on relevant family topics Upcoming Bright Horizons and center events Additional child and adult/elder care resources Visit Bright Connections
© 2013 Bright Horizons Family Solutions LLC 13
© 2013, Bright Horizons Family Solutions LLC
First Time User – Center Based No Co-Pay promotion
Bright Horizons will waive an employee’s center based co-pay if they choose center based care the first time they use the Back-Up Care Advantage Program.
The promotion is done at the employee level (not the dependent level) so if an employee’s first reservation request of the program year is for well child care, and they choose center based care, they will have their co-pay waived.
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© 2013, Bright Horizons Family Solutions LLC
Questions?
Call 877-BH-CARES (877-242-2737)
or visit
http://back-up.brighthorizons.com
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