© 2005 AT&T, All Rights Reserved. 11 July 2005
AT&T Enhanced VPN Services
Performance Reporting and Web Tools
Presenter : Sam Levine-866-624-2008 x111
The world’s networking company SM
© 2005 AT&T, All Rights Reserved. 11 July 2005 2
iGEMS: integrated Global EnterpriseManagement System
• An integrated set of tools supporting AT&T Managed Services providing End-to-end Service Provisioning & Management
• Integration of “Best of Breed” Tools and Systems• iGEMS Performs:
• Ordering and Provisioning• Design and Engineering• Trouble Ticketing and Problem Resolution• Networks and Systems Management• End-to-end integration, management, and monitoring of e-Business and network
infrastructure• BusinessDirect® Portal• Performance Reporting via iGEMS Global Measurements System• Billing• Electronic Bonding
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BusinessDirect® Portal
A Personalized Home Page
Communication & Collaboration Tools
With AT&T Business Direct, you can:
• Receive “alerts” and submit questions
• Share documents with your AT&T Account Team
• Receive customer testimonials, industry news, and other value-added information
So you can interact with AT&T customer service and account teams any time
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Enhanced VPN Performance Reporting• Monthly Overview Reports of Shared MPLS Backbone
• Availability• Latency• Data Delivery Rate
• iGEMS Global Measurements System• Provides All Customer VPN (CE and End-to-End) Reports• Strategic Reporting Platform• Global Architecture• Centralized Data Repositories• Constant polling / collection / analysis / reporting tool sets• Feature rich reports supported by strong navigational features (Hierarchical
presentation, providing “Drill Down” capabilities)• Monthly & Daily Overview Reports• Hourly & Measured Interval (to last 10-minute polling cycle) Graphic Reports
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Enhanced VPN - Standard Reports• Reports Accessed from Monthly Overview Reports
• Backbone Measurements Availability/Latency/Reliability
• Reports Accessed from iGEMS Global Measurements System• Site Availability
Average site availability for all attached CE Routers
• Site to Site Performance Includes Availability, Latency and Data Delivery measurements
• Class of Service (CoS) Measurements pertaining to each subscribed CoS, showing traffic throughput, burst,
drops, and volumes entering the Multi-Protocol Label Switching (MPLS) backbone
• CE Statistics Access Link Router Performance LAN Port
• Exception Reports Measurements compared with preset thresholds
• Forecast Reports 30/60/90 Day Exception Projections based on historic data
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Accessing the Reports
Access is via the AT&T BusinessDirect® Web Portal (www.businessdirect.att.com)
• Authentication by userid and password• Seamless linkage with all underlying AT&T platforms
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Select: Enhanced VPN Web Support – V3
The Portal’s “Inside Tools” Section provides the 6 most frequently selected tools.Click on this navigation point to see all of the Tools that may be selected.To access Enhanced VPN tools, select “Enhanced VPN Web Support – V3”
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Enhanced VPN Web Support – V3Customer Support Tools/Reports Web Page
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iGEMS Global Measurements System
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Access Link Reports
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Class of Service (CoS) Executive Summary Report
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Reports Available via “Drill Down” Navigation
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Site Availability Reports
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Site to Site Measurements “Dashboard”
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Site To Site Reports – Full Screen Views
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Standard Service Level Agreement (SLA) Target Lookup
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Standard SLA Target Lookup – Roundtrip Transit Delay
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Standard SLA Credit Request – Credit Request Information
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AT&T One Ticketing System: Create Ticket
Ticket Fields:Required:1. Org Group (Account
Id)2. Reporter Name3. Phone Number4. Service5. Product6. Severity7. Service Impact8. Request Type9. Problem Abstract
Optional:1. Email Address2. Email Notification3. Asset ID4. Location ID5. Asset Type6. Asset Priority7. Client Ticket
Number…
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AT&T One Ticketing System: Search for Ticket
Ticket Search Fields:1. User ID2. Org Group (Account ID)3. Ticket Open Date4. Ticket Updated Date5. Ticket Status6. Service7. Product8. Severity9. Asset ID10. Location ID11. Client Ticket Number12. Sort Criteria and
Direction
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AT&T One Ticketing System: Ticket List
The web application displays the following fields for the matching tickets:
1. Ticket Number2. Severity3. Status4. Org Group5. Asset ID6. Location ID7. Problem Abstract8. Client Ticket Number9. Created Date10. Updated Date11. Modified By
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Move Adds Changes Deletes - MACD Requests Tool
© 2005 AT&T, All Rights Reserved. 11 July 2005 23
Move Adds Changes Deletes - MACD Requests Tool (cont.)
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Service Documentation
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Service Documentation: Schedule of Charges
(Country specific via menu selection)
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Thank You!!