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Operations & Infrastructure

Jim Hall

Operations & Infrastructure

• Simplify

• Standardize

• Automate

Storage + BackupHardwareOp Sys

Application

Data Center

System DBA

App DBA

Windows / VMWare

Mike Coonrod

Windows / VMWare

• Windows / VMWare TeamMike LanghusCarla Volkman LienDora HuisheereKevin MartinDean Pajerski Bill SeefertMike SnyderLori Vig

Windows / VMWare• Projects:

– Virtual Infrastructure Strategy Charge• Dedicated clusters

– AudienceView PCI compliance

• What we do:• Support physical and virtual windows hosts

• Support OIT and external customers

Storage & Backup

Jac Hoffsten

Storage & Backup

Team Introduction

• Storage Team

– Matt Kauffmann

– Tim Davis

– Chuck Overgaard

• Backup Team

– Rodney Sparks

– Joe Ardolino

– Fred Carlson

Storage & Backup

• Projects

– Storage Charge Letter – SSUG

– Audience View/PCI Compliance

– Audit Activities

– Operations• New Backup Targets/Servers• Control Center Upgrade• Storage expansion

UNIX Systems Administration

Patton Fast


Patton Fast

Dack Anderson Bob Baker

Joe Schnide

Tom Kunz

Gaylen Hjelm

Todd Brown

Jeff Aspinall

Paul Vitko

Bernardo Prigge

Kevin Li

Mike Hedman

Jim Colten

Projects

• UNIX Infrastructure Review

• Systems Management Platformso Redhat Satelliteo XVM Ops Center


Disaster Recovery Services

John Snider

Lois Stark

Disaster Recovery Services• Team Introduction:

• Nancy Fulton

• Christopher Kane

• Tatyana Tsuprun

Disaster Recovery ServicesBusiness Continuity (BCP)

BCP in the public/private sector – Operational Continuity (OpCons) at the collegiate level deals with ensuring uninterrupted business operations. Continuity plans focus on people, work area recovery and alternate work arounds e.g., manual processes.

Disaster Recovery (DR)Addresses the recovery of technology including hardware, software, applications, networks, data centers etc… i.e., recovers the technical environment in situations impacting an organizations ability to do business or support its clients.


DR Plan development process in OIA and AC:

• Start up Activities

• DR Plan Creation and Review

• Test, Approve and Distribute DRPs

Disaster Recovery ServicesAccomplishments:

• Training (online and face-to-face)

• DRP formats – Application – NTS & WBOB DCs

• DR tools

• Input Questionnaire / DR Plan Checklist• Swim Lane Diagram• Macro

• Testing Approach - Table Top Exercise

• Metrics


• Reason for working with Collegiate IT Directors

• Accomplishments

• Next Steps

Prod Support and Data Center

Al Pierce

Prod Support - Service Center and Automation

Staff:• Lead Prod Support Analyst - Erik Green• Sr Prod Support Analyst - John Kuronen • Prod Support Analyst - Darby Amundson Support: • Service Center, Nagios, SAS/ITRM

Prod Support - Scheduling

Staff:• Lead Prod Support Analyst – Fred Wilson• Sr Prod Support Analyst – Lynn Schmitt • Prod Support Analyst – Myrna Flatland• Prod Support Analyst – Robert Jorde Support: • AutoSys, Job scheduling, Distributed Printing,

File Transfer

Data Center - OperationsStaff: Joe Zanmiller (Supervisor), Paul

Boatman, Joayn Dana, Luat Van Nguyen, Fred Pulling, Randy Raven, John Rouen, Lonnie Witikko

Support: • 7x24 on-site monitoring and operational

support for all equipment in WBOB Data Center

• Limited after hours ‘1-help’ support

Data Center – Enterprise Services

Staff: Joe Zanmiller (Supervisor), Duane Lussier

Support: • Coordinate installation of new hardware in

WBOB and 90 Church St. • Coordinate the installation of network

wiring/jacks at WBOB and 90 Church St.

Data Center - ProjectsPower upgrade in WBOB Data Center: • New, larger, generator, and new,

independent, power from Xcel Energy• Oct09 cutoverNew Data Center: • Reviewing options• WBOB DC should last 2+ years

System DBA

Andy Wattenhofer

Steve Carlson

System DBA• Recap: two DBA teams

A

pp: Clark, Kim, Pragati

S

ys: Steve, Andy

• Status:

·

Division of tasks and design document

·

Completion of split by June 30

·

Start new projects FY 2009-2010

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Technology