Down the Rabbit Hole

RECEPTION TRAINING

Reception

REGISTRATION

COAT CHECK

FOOD & BEVERAGE Drinks

Servers

Bussers

TRANSITION

Registration

2-3 staff members

Set-up of table & keys

Alphabetical by last name

Distribution of keys

Ask name

Find & give out key

“Enjoy your fall down the rabbit hole!”

SERVICE

Smile

Friendly

Coat Check

2-3 staff members

Numbered tickets

One for coat, one for guest

Keep coats in numbered order

SERVICE

Smile

Friendly

Food & Beverage – Drinks Station

2 Staff members

Know the ingredients

Index card provided

Keep filled cups on the table

One napkin with each drink

Reception Drinks

Mad Hatter Mojito

A blackberry honey puree mixed with lemon lime soda topped with a mint leaf

Food & Beverage - Servers

4 staff members

2 for each hors d'oeuvres

Memorize ingredients

Index card provided

Say name of hors d’oeuvres when offering to a guest

Tray in one hand, napkins in the other

SERVICE

Smile

Friendly

Don’t be pushy

Reception Food

Cheshire Canapé

A smoked salmon roll on a cucumber round with a dollop of dill sour cream

Reception Food

Alice’s Crostini 

A crostini topped with warmed orange marmalade and melted brie cheese

Food & Beverage - Bussers

Large tray to collect trash

Attention to cocktail tables

If guests look like they want to get ride of

something

Don’t be pushy!

Service with a smile!

Transition

When white rabbit enters

Staff is expected to make their way to the

outer edges of the room

Out of the way

SERVICE

Smile

“enjoy your meal”