DOUG FERGUSON DOU GLAS_FERGUSON@FERGUSONKAY.COM

OBJECTIVE

AN ADAPTABLE AND QUICK LEARNER WITH EXPERTISE IN JIB ACCOUNTING COUPLED WITH IT

EXPERIENCE LOOKING FOR A POSITION TO UTILIZE MY SKILLS. HAVE EXTENSIVE KNOWLEDGE AND ORGANIZATIONAL SKILLS WITH ANALYTICAL ABILITY TO TROUBLESHOOT PROBLEMS AND PROVIDE

EXCELLENT DESKTOP SUPPORT AND CUSTOMER SERVICE. ABLE TO INDEX AND CODE IN OILDEX AND SAP,

MANIPULATE RAW DATA IN SPREADSHEETS FOR SAP UPLOADS AND ANALYZE WAYS TO IMPROVE FUNCTIONAL PROCESSES.

EXPERIENCE

2/1/2012 TO P RESENT SAMSON RESOURCES TULSA,OK

ASSOCIATE ACCOUNTANT

IMPROVE PROCESSES ON SAP UPLOADS

INDEX AND CODE IN OILDEX/SPENDWORKS

PROCESS VOUCHERS AND JOURNAL ENTRIES IN SAP

HANDLE MUTIPLE G&A AND AP ACCOUNTS, MAINTAIN AND UPDATE ACCOUNT RECORDS, AND UPLOAD

VOUCHERS INTO SAP

PROCESS PCARD STATEMENTS FROM THE FIELD EMPLOYEES

HANDLE PAYMENT REQUESTS FROM DIFFERENT DEPARTMENTS AND PROCESS VIA

SPENDWORKS/OILDEX OR IN SAP

PROCESS AR REFUND REQUESTS

ANALYZE WAYS TO IMPROVE AND STREAMLINE PROCESSES

HELP DESK ANALYST

ASSISTED IN WINDOWS 7 MIGRATION PROJECT FOR CORPORATE OFFICES

ASSISTED IN HARDWARE REFRESH FOR ENTIRE CORPORATE OFFICE

DESKTOP SUPPORT FOR CORPORATE OFFICE IN TULSA AND SUPPORTED FIELD USERS AT FIELD OFFICES

AND ON RIGS

RE-IMAGED COMPUTERS AND DEPLOYED SOFTWARE USING SCCM

SECOND LEVEL SOFTWARE SUPPORT FOR IN-HOUSE AND THIRD PARTY SOFTWARE

EXPERIENCE IN THE DATA CLOSET WITH ENSURING CONNECTIVITY ON THE SWITCHES

HANDLED ROTATION WITH AFTER HOURS PHONE

7/23/2008 TO 2/1/2012 CITGO PETROLEUM HOUSTON, TX

HELP DESK SUPP ORT SP ECIALIST

HELP DESK SUPPORT FOR CORPORATE OFFICE AND REFINERY LOCATIONS

TROUBLESHOT CONNECTIVITY ISSUES BETWEEN CORPORATE AND REFINERY LOCATIONS WITH LOCAL

INTRANET AND REMOTE VPN CONNECTIONS

WORKED FIRST LEVEL SOFTWARE ISSUES FOR ENTIRE COMPANY

MONITORED SAP MAESTRO TO HELP ENSURE SAP BATCH JOBS WORKED AS PROGRAMMED

MONITORED SOLAR WINDS FOR CONNECTIVITY ISSUES THROUGHOUT THE COMPANY

USED DREAMWEAVER TO ASSIT IN KEEPING HELP DESK MANUAL UP TO DATE ONLINE

5/8/2006 TO 7/23/2008 DISH NETWORK TULSA, OK

TECHNICAL SERVICE REPRESENTATIVE I I

ANSWER INBOUND CUSTOMER AND FIELD OFFICE CALLS REGARDING DISH NETWORK SERVICES

TROUBLESHOT AND FOUND SOLUTIONS TO LOSS OF SATELLITE SIGNAL FOR BOTH CUSTOMERS AND

TECHNICIANS

WORKED CLOSELY WITH FIELD TECHNICIANS TO COORDINATE AND ENSURE PROPER INSTALLATION OF

SATELLITE SERVICES

ANSWERED AND RESOLVED CUSTOMER BILLING QUESITONS

EDUCATION

1995-1997 NEW MEXICO MILITARY INSTITUTE ROSWELL, NM

ASSOCIATES PRE-ENGINEERING

RECEIVED SQUAD LEADER AWARD TWO CONSECUTIVE YEARS