dorcas project
TRANSCRIPT
INTRODUCTION
BACKGROUND OF THE STUDY
Nigeria’s telecom regulator, Nigerian communications
commission (NCC) introduced the unified licensing regime with
expiration of the exclusivity period of the main GSM network
providers. It is hoped that the telecoms with the unified license would
be able to provide fixed and mobile telephony, internet access as well
as any other communications service they choose to offer. Recent
deregulation of the mobile phone market has led to the introduction of
global system for mobile communication (GSM) network providers
operating on the 900/1800 MHZ spectrum, MTN Nigeria (i) Celtel (2)
Globacom (3) and Mtel (4) . An inadequate system, further limited by
poor maintenance major expansion is requires and a start has been
made. New cellular phone introduction ha made the communication.
Problem to a large part.
There is satellite access to European satellite internet provider
all over the countries in most towns in Nigeria, there are over six
MATRIC NO-20050209035ADENEYE DORCAS ADURAGBEMIDEPARTMENT-PHYSICS
public internet cafes, privately owned and operated and often
connected over European internet connections. A new dimension to
internet connectivity has been introduced with hundreds of thousands
of people now accessing the internet or their Wap-enabled mobile
phones as a modem. This is largely due to the operators, all existing
GSM networks presently offer GPRS services and plans are under
way for the introduction of the third generation in 2006.
As at 2006 the present internet host is 8 million that is the
computer that feeds other computers network service information. A
mobile phone or mobile also called cell phone, hand phone as well as
cellular phone, cell, wireless phone cellular telephone, mobile
telephone or cell telephone is a long –range, electronic device used for
mobile voice or data communication over a network of specialized
base stations known AS CELL SITES.
In addition to the standard voice function of a mobile phone
telephone, current mobile phone may support many additional
services and accessories such as SMS for text messaging, email,
packet switching for access to the internet, gaming, Bluetooth,
infrared camera with video recording anfd mms for sending and
receiving photos and video, mp3 player, radio and gps to a cellular
network of base stations( cell sites) which is in turn inter connected to
the public switched telephone network(pstn) )the exception is satellite
phones)
Global system for mobile communication (gsm) is a globally
accepted standard for digital cellular communication. Gsm is the
name of a standardization group established in 1982, to creay a
common European mobile telephone standard, that would fprmulate
specifications for a pan-european mobile cellular radio system
operating at 900mhz. it is estimated that manby countries outside of
European will join the gsm partnership.
This project work will therefore review the contribution of the
quality of the network GSM service, the causes of poor service and
solution to the problems.
1.2 STATEMENT OF THE PROBLEM
Deregulation of mobile phones and poor network service provided by
nitel, has brought aboult the introduction of gsm. Since inception, to
what extent is the quality of service provided by global system for
mobile communication(gsm) in ijagun community Ijebu-ode local
government of ogun-state through 3(three) major network service
provider?
1.3 PURPOSE OF THE STUDY
This is to ascertain the quality of gsm network service in
Nigeria and some other state of the country. Also to ascertain
the influence or the contribution of gsm network service on
economic development of Nigeria.
1.4 SIGNIFICANCE OF THE STUDY
This study is to reviews the value and worth of gsm network
service in ijagun community Ijebu-ode.
To show if network service is qualitative or poor in
ijagun community Ijebu-ode local government of ogun
state.
This study is to serve as an eyes opener to network
operators, on how to boost up their service in the area of
the country.
To open the eyes of network operatos to the causes of
poor network service in this part of the state or generally.
1.5 SCOPE AND LIMITATION
Although the study is wide in range but focus is only
restricted to ijagun community Ijebu- ode local government
of Nigeria. Though we have many network service in
country Nigeria but this study will be limited to three (3)
famous GSM network service, MTN GLO, and ZAIN.
1.6 RESEARCH QUESTION
To the extent is the quality of these 3(there) GSM network
service (MTN, GLO, and ZAIN).
Have they contributed to economic development of
Nigeria at all?
What are the causes of poor network service in Nigeria?
1.7 RESEARCH HYPOTHESIS
HO1 There is no significant difference between the
services offered by GLO, ZAIN and MTN?
Ho2 There is no significant relationship in the perception
of male and female about the services offered by these three (3)
networks.
The services offered by these three (3) network service is poor.
1.8 DEFINITION OF TERMS
Global system for mobile communication (GSM):- is a
global accepted standard for digital cellular communication. It
is a long-range electronic device used for mobile voice or data
communication over a network of specialized base stations
known as cell site.
In addition GSM is the standard voice function which
possess many additional text messaging email, packet switching
for access to the internet, gaming, Bluetooth, infrared camera
with video recorder and mms for sending and receiving photos
and video, mp3 player, radio and gps.
(gsm) global system for mobile communication is also
called, a mobile phone cell phone, cellular telephone, hand
phone, cell, wireless phone, mobile telephone or cell telephone.
GLO :- Unless otherwise indicated, it stands for the global
system for mobile communication network service provided by
GLOBACOM Nigeria Limited
ZAIN :- Unless otherwise indicated, it stands for the global
system for mobile communication network service provided by
ZAIN International in Nigeria
MTN:- Unless otherwise indicated, it stands for the global
system for mobile communication network service provided by
MTN Nigeria Limited
CHAPTER TWO
LITREATURE REVIEW
2.1 INTRODUCTION
This chapter will review the following: History of GSM in
Nigeria from the view of telecommunication in Nigeria, GSM and
NIGCOMSAT,
- Features of GSM,
- Contribution of GSM to economic growth and development
of Nigeria.
- Causes of poor network
- History of GLO, ZAIN and MTN
- Contribution of GLO, ZAIN and MTN to Nigeria economic
development.
2.2 TELECOMMUNICATION IN NIGERIA
INTRODUCTION
Nigeria’s telecommunication regulator, Nigerian
Communication Communision (NCC) introduced the Unified
licencing regime with the expiration of the exclusivity period of the
main GSM network providers. It is hoped that, the telecoms with the
unified licence would be able to provide fixed and mobile telephony,
internet access as well as any other communication service they
choose to offer. But inadequate system limited by poor maintenance
and poor and unstable service impaired the provision of good and
fixed telephony service by the industry.
However, the emergence of new cellular phone introduction
through (GSM). This provides a fixed in the communication problems
and bad service to a large extent.
The telecoms sector in Nigeria has experienced tremendous
growth in the last nine years especially in voice telephony. So much,
so that the industry is said to be the fastest growing in Africa. This
figure speaks for themselves from a mere 400, 00 lines to about 38
million now. To a large extent the growth came about as a result of
the introduction of GSM suddenly, instead of paying huge sums of
money and staying on a long queue before you can have access to
telephone service, perhaps you can now just pick phone lines by the
way side.
2.3 HISTORY OF GSM
GSM which today stands for Mobile Communication, started in
the early 1980’s as Group Special Mobile. At that time, Europe
experienced a rapid expansion of analog cellular system. Nations such
as France, Germany, United Kingdom and Scandinavia e.t.c. each
developed unique standards and equipments which were incompatible
with the network of other countries. Numerous difficulties were
presented by this situation including:
- System Incompatibility which prevented roaming outside
each respective country
- Economies of scale and subsequent consumer savings could
not be realized since the market for each country was
limited.
In 1982, the Conference European Posts and Telegraphs (CEPT)
formed an alliance called Group Special Mobile (GSM). The aim
of this group was to study and specify requirements for a common
and open technical standard for a public mobile system that will be
adopted by participating countries.
The chosen standard was required to meet the following criteria:
a. High Speech Quality
b. Low terminal and service cost
c. Support for international roaming
d. Ability to support for range of new services and facilities
e. Spectral efficiency and
f. ISDN compatibility
GSM-technology was chosen as fulfilling the set out
requirements. This incidentally was not among the then Standard
Analog Options (e.g. AMPS in the U.S and TACS in the UK), based
on Frequency Division Multiple Access (FDMA), instead it was
Digital Time Division Multiple Access (TDMA), becoming the first
commercially operated digital cellular technology.
By 1987, all the basic architectural features were decide. In
1989, the European Telecommunication Standard Institute (ETSI)
took over the development of GSM standards. With the phase 1(one)
specification completed in 1990 the initial GSM recommendations
and guidelines were presented in a document of nearly 6000 pages.
Phase 2(two) specifications were completed in 1992. Work however
continued in developing further phases of the standards, to incorporate
new services and features.
In summary, GSM technology was born out of Pan-European
political initiative backed by the European commission together with
telecommunication operators and equipments manufacturers, to
promote regional harmonization of cellular networks. European
Telecommunication Standards Institute has been responsible for GSM
standardization.
The first GSM network was launched in 1991 by the Finnish
Mobile Operator, Radiolinja, followed by several more in the
following year. As countries outside Europe adopted the technology,
it became apparent that the system would be a global success, thus,
the name Global System for Mobile Communications.
THE HISTORY OF GSM IN NIGERIA
In Nigeria, until late 2000, only NITEL was sole cellular
service provider. However, between 1990 and 1999, several licences
were issued for GSM operations, which never took off.
In January 2001, three operators succeeded in the licensing
exercise for GSM operation in Nigeria including NITEL, MTN and
ECONET. The licensing conditions required each of the operators
within one year of operation to connect a minimum of one hundred
thousand (100,000) subscribers. On the 8th of August 2001, the
operators launched commercial services and have so far spread their
networks across major cities in the country. Between launch and now
the operators have cumulatively connected over a million lines,
exceedingly the obligation by over 233%.
2.4 NIGCOMSAT
Nigeria lunched its own Satellite Communications;
NIGCOMSAT is a major milestone in the history of our great
country. It is a ground breaking achievement; Nigeria has tried to
show in this regard that it is actually the giant of Africa that is by
being the first Africa. The largest categories of mobile services are
music/picture downloads, video gaming, adult entertainment,
gambling, video/TV.
To talk about few of the features of GSM written above:
Short Message Service (SMS): is the ability to send and receive text
messages to and from mobile telephones. The text can be words,
numbers or an alphanumeric combination. SMS was crated as part of
the GSM phase 1 (one) standard. Each short message is a maximum
of 160 characters in length when Latin alphabets are used and 70
(seventy) characters when non-Latin alphabets such as Arabic and
Chinese are used. The first short message was sent in December 1992
from a personal computer (PC) to a mobile phone on the Vodafone
GSM network in the UK.
A major area of growth in the cellular market world wide has
been the massive rise in the use of short messaging services (SMS)
allowing fraction of the cost of a voice call. SMS is particularly
popular in the yound market segment.
SMS based services are popular in advanced countries and
becoming so in most developing countries, contributing substantial
percentage to revenue streams. The global trend is the refocusing on
rollout of various SMS based services: SMS chat; ring tone, picture,
graphics, soccer, logo, almanac downloads; quiz services; information
services like traffic reports, accident hot spots e.t.c which are easily
passed to subscribers. Location based advertisement; games;
horoscope; news; summon checks; automatic vehicles location
(AVLS) smart money; e.t.c
The development of location based mobile services is seen
around the world as a key driver for micro payment system. For
example a customer uses a location based services to find the nearest
car park and then uses the device to pay the packing fee. Statistic from
EMC cellular database show that average SMS massages sent
globally per month is 24 billion in 2001 with forecast of 360 billion
for 2002.
Bluetooth technology, looking beyond “voice handsets” an
important feature is the ability to synchronize between different
devices and services. One development that enables this
synchronization process is the Bluetooth technology.
Bluetooth is the key to enabling wireless personal area
networks (WPA) connect devices in close proximity or short-range
radio devices by way of transmission of signals between radio circuits
thus enabling a wireless connection of GSM mobile phone to portable
PC’s and handheld computers, scanners, printers, cameras, e.t.c
The Bluetooth wireless technology is a ‘cable replacement’
technology that exploits the wireless interconnectivity that is possible
with radio. Although the concept of cable replacement might create a
vision of point-to-point communication, the Bluetooth technology has
exploited the fact that wireless devices can communicate with other
devices that are within range nation to launch a communications
satellite.
NIGCOMSAT is expected to have a lot of effect on the
telecoms industry. Perhaps the most important one is to have great
effect on provision of two-way broadband internet access. The
satellite has about 40(forty) transponders, which is quite huge and
since its foot prints cover a wide area across; it will help in bmringing
internet access to the rural areas in Nigeria and other parts of the
continent.
The services provided by Nigerian ISP (internet service
providers) meet international standards as they have a lot of foreign
customers on their network who are exceptionally excited by the
quality of service that they receive from. ISP (Internet Service
Provider) and are truly amazing that delivering world class services in
Nigeria.
HIREST is the leading ISP in Nigeria (internet service
provider) that provide quality service, stable network and good speed.
To fulfill this mission HIREST has a crack team of professionals who
have been in the industry since inception to provide the above
mentioned. HIREST saw the service inadequate experienced by
internet consumers in the country and came into see how the gap
could be closed. People want excellence, reliability and stability in
service. People want a provider they can depend on, a provider that
has the heart and passion for them and HIREST today is the most
dynamic ISP in the industry today that give value to their world.
Current downturn in GSM services in the country, which
operators attributed to inadequate power supply amongst others.
Though power has effect on telecoms provision but it does not give
room for poor quality service. The truth is that most of the networks
are overcrowded and the operators are only interested in having as
many subscribers on their network as possible, they are just out to
outdo one another.
Bandwidth over sale affects the services delivery of broadband.
Bandwidth oversell is a situation where the service provider sells a
limited bandwidth capacity to too many users, so the network
becomes over crowded. It is one of the major reasons for poor internet
service in the country.
2.5 FEATURES OF GSM
GSM, which is also known as Mobile Phone often have
features beyond sending text messages and making voice calls,
including call registers, GPS navigation, music(MP3) and video(MP4)
playback, RDS radio receiver, alarms, memo and document recording,
personal organizer and personal digital assistant functions, ability to
watch streaming video or download video for later viewing, video
calling, built-in cameras (3.2xMpx) and camcorders (video
recording), with auto focus and flash ring tones, games, PTT, memory
card reader (SD), USB(2.0), infra-red, Bluetooth (2.0) and Wifi
connectivity, instant messaging, internet e-mail and browsing and
serving as wireless modem for a PC, and soon will also serve as a
console of sort to online games and other high quality games. Some
phones include a touch-screen.
A network of communicating Bluetooth devices is referred to
as a ‘piconet’ the Blue tooth specification provides mechanism for
devices to discover each other, exchange identities and establish
communications with each other, all without prior knowledge pf each
other. This is referred to as Adhoc networking. Adhoc networking is
further facilitated by the Blue tooth devices to discover protocol
(SDP), which allows Blue tooth what services are available or to find
a Blue tooth devices that supports a specific devices. This is an
important feature given the dynamic nature of the Adhoc networking.
It allows a Blue tooth device to find specific services without prior
knowledge of the Blue tooth address of that services.
Blue tooth Operates as a 79 channel frequency hopping systems
in the frequency range 2.4000-2.4835GHZ with a channel spacing of
IMHZ and provides low-cost low power, robust, secure, efficient,
high capacity, multiple simultaneous links, Adhoc.
2.6 CONTRIBUTION OF GSM TO ECONOMIC GROWTH
AND DEVELOPMENT OF NIGERIA
The Nigerian Government, who moved for and adopted the
GSM cellular technology in 1999, recognized telecommunications as
a strategic and effective means of interaction and exchange of
information among individuals as well as between and across cultures
and saw GSM
Below is an outline of some areas in which Nigeria has profited
from the initiative.
a. Introduction of GSM in Nigeria in August 2001, improved
the countries teledensity. Before this time, the teledensity of
the country was way below the ITU minimum recommended
of 1%, wit the number of Mobile lines at an appropriate of
35,000 provided by NITEL Analogue (ETACS). Within one
year of GSM in Nigeria, the number of Mobile line has
grown well beyond one million making Nigeria beat the
minimum ITU recommended teledansity.
b. GSM services have created thousands of jobs in many
Nigerian cities and suburbs directly or indirectly. Apart from
Nigeria employed by the GSM Operators direct business,
there are franchise holders, dealers, distributors and retailers
making a holing selling GSM handset; subscription pacts
and airtime recharge cards. This has substantially reduced
the manage of crime resulting from joblessness.
c. GSM network enhance feasibility of on-line banking, which
enable customer’s access to their account from their GSM
handset using the short message services with some others
using the platform for electronic money transfers.
d. GSM brought an improved access of Nigerians to
telephones. Artisans, drivers, Okada Operators, Upholstery
makers, mechanics etc. are now easily connected GSM has
broken myths about who a mobile phone user has to be. The
ordinary man in the street now is not only has just admiring
those who use mobile phones as a sign of affluence because
he too can afford one. Nigeria can proudly be said to have
joined the league of major telecommunications players
around the World, with telephone and value added facilities
being made available to those who may ordinarily not have
gotten access to such.
e. The incursion of GSM into Nigeria has to a large extent
become a compass for the international financial and
investor community into viability of investing in Nigeria.
f. Economic activities of majority of Nigerians changed as
they now appreciate the worth of communication, the cost of
doing business in coming down, frustrations are
disappearing, the stress in lessening and the sad tale of
having to drew through the inexplicable traffic of major
Nigerian cities especially Lagos and Port Harcourt is now a
thing of the past.
g. GSM has become potent tool of economics growth and
development in Nigeria and would continue to positively
impact Nigeria economic growth through manpower and
infrastructure development by the operating companies.
2.7 THE CAUSES OF POOR NETWORK
The Nigerian communication commission (NCC), has faulted
the claims by GSM supply and security challenges are responsible for
the poor quality of services. Throughout last year, Nigerians
experienced poor quality of services, especially from GSM services a
situation with the operators attributed to inadequate power supply in
the country.
The executive, vice chairman of the (NCC), Engineer Ernest
Ndukwe, while playing host to the senate committee on
communications in Abuja, condemned the claim by the GSM
operators that inadequate power supply was responsible for poor
quality of GSM services. According to Ndukwe, the causes of poor
quality of services in Nigeria are the general’s network capacity
inadequacies, careless sales promotions that encourage minutes of call
without regard to capacity constants.
Other general causes of poor quality of services Ndukwe said
include; delayed deployment of necessary switches, Transmission,
base transmission stations and general shortage of experienced
manpower within operating companies.
Speaking further, on the issue that NCC boss gave the remote
causes of poor quality of services which include failure of Nigeria
telecommunication limited (NITEL) to display new networks and
when due and gradual collapse of existing NITEL transmission linked
due to privatization which take place in 2005.
The EVC further pointed out that the refusal of Bureau for
public Enterprises (BPE) to allow (NITEL) display planned fiber-
optic transmission in 2001 and 2002 also contributed to the poor
quality of services Nigerians experience in their network.
In addition, Ndukwe stated that multiple regulations especially
in Lagos and Abuja are responsible for poor quality services in the
telecommunication sector. The NCC boss explained that the
commission has directed the GASM operators to sop further
promotion that could attract more subscribers to their network.
2.8 HISOTRY OF GLO, ZAIN AND MTN
Globalcom is one of the World’s fully integrated
telecommunications companies. Its business unit includes Glo,
Mobile, Glo Gateway Glo 1 and Broad Access through which
Globacom has, to a great extent, been able to fill the huge deficit
which existed in telecommunication services in Nigeria in terms of
value and pricing.
Globacom is the second national operator (SNO), licensed to
provide an array of telecommunications services. Since Globacom
started operations on August 29, 2003, it has become pacesetter in the
telecommunications industry, introducing revolutionary changes that
have afforded Nigerians the benefits of advances made in
telecommunications and information technology and spurred national
development. Its deep penetration country wide has contributed to
rapid economic development in Nigeria.
Glob Mobile is Nigeria’s leading GSM services provider. Since
it launched services in 2003, the company has been at the forefront of
evolutionary change in the GSM sector in Nigeria. It offers both
prepaid and contract packages along with a range of value added
services. In its first year of operation, Glo Mobile become the fastest
growing GSM network in Africa, achieving a record GSM million
subscriber and covering over 87 towns in just nine months.
With a vision to be largest, most successful entertainment,
information and telecommunication solutions provider both in Nigeria
and Africa as a whole, Globacom Limited won the second national
operational (SNO) License in 2002 to provide (GSM) national carrier
license (fixed and fixed wireless), international Gateway License and
Outline services.
In barely six years of operation and starting two years after the
commencement of GSM in Nigeria, Globacom has established a
pedigree as the leader in the Nigerian telecommunications industry.
Today Globacom currently has more than 25million subscribers and is
the fastest growing network in Africa and the Middle East.
One of the most significant developments in Nigerian telecom
industry is per second Billing (PSB) which Globacom pioneered at
launch in 2003. Competition has argued that PSB was not possible
until 2007 and that no network in the world had been able to launch
with PSB. The in motivation by Globacom made it possible for GSM
users to pay only for actual time spent on the phone. Other operators
in the country have now adopted that billing system.
ZAIN ORIGIN
Mobile telecommunication company (MTC) was funded in
1983, to offer mobile telephony services in Kuwait and is currently
one of the leading mobile operators in the Middle East with over 3.4
million customers across the region in Kuwart, Bahrain Jordan, Iran
and Lebanon.
Mobile telecommunication company expanded it geographic
base by acquiring Celtel which is a leading Africa Operation Spread
across US countries with 5.2 million subscribers in March 29, 2005
(MTC) Mobile telecommunication company is currently know as
MTC Vodafone in Kuwart and Bahrain, Fast ink in Jordan, MTC
Atheer in Iraq, MTC Touch in Lebanon and Celtel in Africa but now
Zain.
Zain Nigeria, formally Celtel Nigeria was established in 2000
by institutional and private investors as well as three (3) state
governments. It made his history on August 5 2001 by becoming the
1st telecoms Operator to launch commencing GSM in Nigeria.
In 2006, following Celtel international acquisition of majority
state, in the company it was branded Celtel from Econet and become
part of Celtel’s pan-African Operators Spanning.
Countries on August 1, 2008 Celtel Nigeria was rebanded Zain
Nigerian following the Global acquisition of Celtel international by
MTC Group, which transformed to Zain Group. Zain Nigeria
Currently cover over 1,500 town and 14,000 communities across the
due geopolitical Zones of the country.
THE LAUNCH OF MTN IN NIGERIA
MTN Nigeria was launched in 2001 and is the leading GSM
operator in Nigeria with 7.6 million subscribers, MTN Nigeria’s GSM
Network currently computer nearly 2000 base stations and 279154
Square KM of transmission infrastructure providing access to
approximately 58% of Nigeria.
MTN expects the next steps in integrated services evolution to
include integration of mobile with the internet protocol (IP)
environment to facilitate a wireless office approach. GPRS for
example, offer great opportunities for mobile data solutions, in
the corporate environment packet-switch technology will help
solve bandwidth shortage and balance the network by
optimizing off-pack traffic. MTN Nigeria’s network
infrastructure is currently GPRS-ready.
It can cater for data transmission speeds of up to its Kbps,, with
over ten times the speed of standard data services currently
available in the country.
CONTRIBUTION OF GLO TO NIGERIA
As a responsible corporate citizen, GLOBACOM takes
its obligations to the societies in which it operates seriously. It
is the biggest supporter of sports in Nigeria and Ghana,
sponsoring the national football teams and the premier leagues
in both countries. It has also identified with the passions of the
people of Benin Republic.
In 2008 alone, GLOBACOM sponsored the African
Handball Tournament held in the country as well as the biggest
cultural Festival in Benin Republic, FITHEB. Globacom has
also been the sponsor of the annual confederation of African
football (CAF) Awards for the past four years.
Since it took over the sponsorship, it has elevated the
event which was hitherto a footnote in Africa’s Football
Calendars, to a major event in the global football leaders. Sepp
Blatter, the FIFA President, Michel Platini, the UEFA President
and Issa Hayatou, the CAF President Sepp Blatter, described
the event with blend of international entertainment as the best
award ceremony he has witnessed.
Globacom is also the sponsor of Glo Lagos international
Half Marathon. The world’s Second richest half-marathon
attracts a field of almost 25,000 runners including some of the
world’s best half-marathon specialist.
CONTRIBUTION OF ZAIN TO NIGERIA ECONOMIC
DEVELOPMENT
Zain Nigeria today announce plans to lift education in
Nigeria with introduction of Zain Africa challenges, an
academic quiz programme involving students in universities
across several countries in Africa.
With the launch of the programme in Nigeria, selected
university from the country along with two other new entrants,
sierra leone and Ghana have now the three season for
competition “this programme highlights Zain’s commitment to
developing the youth, as the future of Africa in other to give
them more opportunities to develop the talents and also
network with their counter-parts.
CONTRIBUTION OF MTN TO NIGERIA ECONOMIC
DEVELOPEMNT
MTN Nigeria is taking its corporate social responsibility
a notch higher with plans to award scholarship worth #200,000
to 500 Nigerian undergraduates, establish twelve dialysis
centers in the twelve location across the country.
Each dialysis centre will be equipped with two complete
dialysis units. Water treatment equipment and provisions of
generators maintenance training and everything that is required
to make sure that they are sustained. Each dialysis centre will
be equipped with two dialysis unit so that when one goes often,
MTN patients move would still be able to have dialysis
treatment.
This is premised on the expectation that today every
dialysis patient probably needs to have dialysis three times a
week. The cost of dialysis gives . In government
hospitals is about 25,000 to 30,000. the company believe that
with the dialyses centres it is rolling out, it will be able to
partner with the beneficiaries hospitals to charge a more user
friendly fees it would just be enough to keep some of the
consumables going, to power the generators by the diesel and
continue to support the centres.
MTN also roll out Monogram centres to cater for issues
that regard breast cancer in other to save the hires of Nigeria
women.
Contribution development of technology through education,
MTN said “We are also very concerned about education and access to
education. We have found that there are many brilliant Nigerians who
are not able to continue in the university because of the cost, so the
MTN founded and inaugurated the MTN technology and scholarship
programme. Some universities across the country are currently
benefitting from MTN built and equipped Information Technology
centres in their campuses.
Chapter three
3.0 Research
3.1 Introduction
This research is structurally designed in a way that
would appraise the quality of GSM network service in ijagun a
part in Ijebu-ode local government. Through the use of three (3)
famous network service in Nigeria
(MTN, GLO, CELTEL) as a case study.
In other to gather significant information description
approval would be used whereby the use of questionnaire and
observation method will be employed.
3.2 purpose of the study
The purpose of this research refers to the total number of
people taken as sample. It is made up of subscribers of these
network services in this area of Ijebu-ode local government,
subscribers will be randomly selected in order to arrive at an
objective outcome.
3.3 SMAPLE AND SAMPLING TECHNIQUE
Forty nine questionnaires will be given out, thirty for
each of the subscribers of the network service, totally three
groups in all. Ijagun is taken as the sample where the
three (3) network service will be examined; ijagun will
therefore represent the entire population. Method to be used by
this research is going to be basically random sampling
selection.
In this case, all the member of the community in Ijagun
will have equal opportunity of being selected. The sample
consists (120), 40 for each 3 groups of the network service
(MTN, GLO and CELTEL)
3.4 RESERCH INSTUMENT/SOURCE OF DATA
The method of collecting information for this reaseach work is
stated below:
i. Questionnaire
ii. Secondary data
iii. Oral interview.
3.5 AREA OF THE STUDY
Ijagun, a community in Ijebu0Ode in Local Government
of Ogun State is the geographical area the research will cover.
The area will therefore be made to make generalization of the
quality of the three (3) GSM network service in Ijebu-Ode,
Ogun State.
3.6 PROCEDURE FOR DATA COLLECTION
In collecting this data’s, the researcher makes use of
questionnaire. In questionnaire, the respondents will be given
the opportunity to freely respond to this items which range from
A (agree), SA (strongly agree) D (disagree) SD (strongly
disagree) which are four likely scales.
3.7 METHOD OF DATA ANALYSIS
Chi-square and ANOVA will be used for analysis and
interpretation of the data to be collected from the questionnaire
administered by the respondents.
S/N MTN NETWORK SUBCRIBERS A SA D SD
1 The free call me back service of
MTN made it superior to other
networks
2 MTN is significantly reliable than
other networks
3 MTN network has the lowest call
tariff plan
4 Making international call is always
easy and affordable
5 MTN customer care service is
easily accessible and problem
solving
6 To retrieve a MTN lost sim card is
always easy
7 MTN is never friendly with other
networks in their calls & message
tariff
8 MTN internet service is a bit weak
and not reliable
9 Making calls on MTN network
especially in remote areas is
always difficult
10 MTN free night calls is always
difficult to access and most people
complain about it
11 MTN network bandwidth is
extremely slim and restricted
coverage.
S/N NETWORKS A SA D SD
FAILURE
1 Despite the
introduction of GSM
and its networks yet
communication is
expensive.
2 Over sale of
bandwidth has made
theses three major
networks extremely
poor.
3 Subscribers are only
managing these three
networks because
their not satisfactory.
4 We are being cheated
by these networks
because their tariff
plan is expensive.
5 Making international
calls is generally
expensive.
6 These networks
customer care is not
easily.
7 Accessing their news
and entertainment
program is expensive.
8 Most time Zain
network subscribers
experience frequent
service failure.
9 Zain network
promotion
programme does not
go round but
restricted to Lagos
and Abuja.
10 Zain’s tariff plan is
extremely expensive
and pocket draining.
S/N GLO
NETWORK
SUBCRIBE
A S
A
D S
D
RS
1. 1 Making
international
calls on Glo
network is
always a fun.
2. Glo network
has the
cheapest
tariff plan.
3. Most people
prefer using
Glo than any
other
network.
4. Glo night
calls with
low tariff are
most
satisfactory.
5. Glo network,
internet
service is
enjoyable
and
affordable.
6. Glo network
has one of
the poorest
retrieval
mode plans.
7. Making a
cross
network call
is a thief of
money.
8. Glo network
customer
care services
are difficult
to access.
9. Glo network
services are
only reliable
within Ogun
state
geographical
arena.
10. Glo network
lacks a free
call-me-back
which is
most
necessary
when
customers
run short of
credit.
s/n Networks failure A SA D SD
1 Despite the
introduction of Gsm
and its networks yet
communication is
expensive.
2 Over sale of
bandwidth has made
these three major
networks extremely
poor.
3 Subscribers are only
managing these three
networks because
their not satisfactory.
4 We are being cheated
by these networks
because their tariff
plan is expensive.
5 Making international
calls is generally
expensive.
6 These networks
customer care is not
easily .
7 Accessing their news
and entertainment
program is expensive.
8 Most time zain
network subscribers
experience frequent
service failure.
9 Zain network
promotion
programme does not
go round but
restricted to Lagos
and Abuja.
10 Zain’s tariff plan is
extremely expensive
and pocket draining.
S/N ZAIN NETWORK SUBCRIBERS A SA D SD
1 Zain network COVERS virtually every where
in Nigeria
2 Zain network has a sound relationship with
other network especially in their massage tariff
3 Zain’s free SMS is what justify its difference
4 The internet facility of zain network is
extremely superb.
5 Zain’s lost sim retrieve mode is one of the best
retrieve mode
6 Most of the time Zain’s network is
overcrowded
7 Accessing their news and entertainment
program is expensive
8 Most times, zain network subscribers
experience frequent service failure
9 Zain network promotion programme does not
go round but restricted to Lagos and Abuja
10 Zain’s tariff plan is extremely expensive and
pocket draining
s/n Networks failure A SA D SD
1 Despite the
introduction of Gsm
and its networks yet
communication is
expensive.
2 Over sale of
bandwidth has made
these three major
networks extremely
poor.
3 Subscribers are only
managing these three
networks because
their not satisfactory.
4 We are being cheated
by these networks
because their tariff
plan is expensive.
5 Making international
calls is generally
expensive.
6 These networks
customers care is not
easily .
7 Accessing their news
and entertainment
program is expensive.
8 Most time zain
network subscribers
experience frequent
service failure.
9 Zain network
promotion
programme does not
go round but
restricted to Lagos
and Abuja.
10 Zain’s tariff plan is
extremely expensive
and pocket draining.