don’t ignore data quality in your supply chain!don’t... · chad walters, mba asq cssbb cssgb...
TRANSCRIPT
![Page 1: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/1.jpg)
Don’t Ignore Data Quality
In Your Supply Chain!
Chad Walters, MBA ASQ CSSBB CSSGB
ASQ Section 1506 – January 25, 2018
![Page 2: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/2.jpg)
Introduction
• Siemens Corporation
– OpsEx/Business Excellence Consultant
(aka Internal Lean Guy)
– Low Voltage Electrical Management Division, Roebuck SC
• ASQ CSSBB, 2010
• ASQ CSSGB, 2009
• MBA, Indiana University, 2006
• BS ChE, Tri-State University (Indiana), 2002
![Page 3: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/3.jpg)
Learning Objectives
• In this session you will:
– Understand the elements of a global supply chain
– Learn about the use of data across a modern
global supply chain
– Learn about the growing data requirements from
customers and end consumers
– Discover new tools and technologies for
streamlining supply chain data transmission and
management
![Page 4: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/4.jpg)
What is a Supply Chain?
![Page 5: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/5.jpg)
What is a Supply Chain?
Purchase orders, packaging designs
Invoices, Bill of Lading, product info
Purchase orders, destination data
Invoices, Bill of Lading, product info, shipping info
![Page 6: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/6.jpg)
What is a Supply Chain?
Purchase orders, packaging designs
Invoices, Bill of Lading, product info
Purchase orders, destination data
Invoices, Bill of Lading, product info, shipping info
HOWCOMMUNICATED?
![Page 7: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/7.jpg)
What is a Supply Chain?
![Page 8: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/8.jpg)
Order-To-Cash Process
CUSTOMERORDER
WHSEORDERBOL
SUPPLIER
Invoice
![Page 9: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/9.jpg)
What about data?
SUPPLIER CUSTOMER
ORDER
ORDER
BOL
WHSE
PRODUCTCATALOG
![Page 10: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/10.jpg)
What about data?
SUPPLIER CUSTOMER
ORDER
ORDER
BOL
WHSE
PRODUCTCATALOG
Item #, size, brand, description, pack, weight,
country of origin
![Page 11: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/11.jpg)
What about data?
SUPPLIER CUSTOMER
ORDER
ORDER
BOL
WHSE
PRODUCTCATALOG
Item #, lot #, quantity, delivery date, delivery
location
![Page 12: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/12.jpg)
What about data?
SUPPLIER CUSTOMER
ORDER
ORDER
BOL
WHSE
PRODUCTCATALOG
Item #, lot #, quantity, delivery date, delivery location, warehouse
location
![Page 13: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/13.jpg)
What about data?
SUPPLIER CUSTOMER
ORDER
ORDER
BOL
WHSE
PRODUCTCATALOG
Item #, lot #, quantity, delivery date, delivery
location, shipping means
![Page 14: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/14.jpg)
Customer Data Expectations
Customers have online catalogs
with product data
![Page 15: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/15.jpg)
Customer Data Expectations
![Page 16: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/16.jpg)
Customer Data Expectations
• Continuously expanding
– More and more supply chain data!
• Transparency and visibility
• Who, What, When, Where, Why, How
– Rich data - images, videos, special views
![Page 17: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/17.jpg)
Customer Data Expectations
• Continuously expanding
– More and more supply chain data!
• Transparency and visibility
• Who, What, When, Where, Why, How
– Rich data - images, videos, special views
• Why?
– Consumer safety & sophistication
– Online/mobile availability of rich data
– Evidence of ethical compliance
![Page 18: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/18.jpg)
Perfect Order Metric
• % of orders that are deemed “perfect”:
– Shipped on-time to right location
– Shipped complete and accurate
– Shipped damage-free
– Shipped with correct documentation
![Page 19: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/19.jpg)
Perfect Order Metric
![Page 20: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/20.jpg)
Perfect Order Metric
Higher expectations for data and delivery performance add complexity!
![Page 21: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/21.jpg)
Complexity leads to errors
![Page 22: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/22.jpg)
Complexity leads to errors
![Page 23: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/23.jpg)
What happens with bad data?
• Lost sales
• Rework/reconciliation
• Customer fines
• Product obsolescence
![Page 24: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/24.jpg)
What happens with bad data?
• Lost sales
• Rework/reconciliation
• Customer fines
• Product obsolescence
Bad Data =Loss of Revenue!!
![Page 25: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/25.jpg)
What tools help prevent errors?
• First, where do we need help
preventing these errors?
– Product information for customer portals
– Warehouse and inventory management
• Picking right items
• Managing accurate inventory
– Transportation management
– End-to-end supply chain transparency
![Page 26: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/26.jpg)
Product Data Synchronization
![Page 27: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/27.jpg)
Warehouse/Transportation
• Synchronization of supply chain and
ERP systems
– Warehouse Management Systems (WMS)
– Transportation Management Systems
(TMS)
![Page 28: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/28.jpg)
GS1 Standards & GS1-128
![Page 29: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/29.jpg)
Jabil InControl
![Page 30: Don’t Ignore Data Quality In Your Supply Chain!Don’t... · Chad Walters, MBA ASQ CSSBB CSSGB ASQ Section 1506 –January 25, 2018. Introduction • Siemens Corporation –OpsEx/Business](https://reader034.vdocuments.site/reader034/viewer/2022050418/5f8e254424e6056d8a79ff16/html5/thumbnails/30.jpg)
Other kinds of technology
• Blockchain
• Product Information Management
Systems (PIM)
• Electronic Data Interchange (EDI) and
Advance Ship Notice (ASN)
• RFID tags
• Certification and compliance portals