CURRICULuM VITAE

Don Rampersadh January 2017

LINKEDIN PROFILE: https://www.linkedin.com/pub/don-rampersadh/63/b12/787

PERSONALITY PROFILE ASSESSMENT BY PLUM: https://app.plum.io/profile/a986d523421b606c54b18e8a70022554401f7965

PERSONAL ATTRIBUTESAmbitious, Cross Collaboration, Team Player, Inclusion in Diversity, Work well under pressure, Leader, Ambitious, Creating value through Innovation, High Personal Development Drive, Motivational, Professionalism in the workplace, Adherence to company policies, Strategist, Planner/Organizer, Visionary/Big Picture.

COVER NOTEI have successfully completed a B. Com Business Management and Marketing Degree from the University of KZN as well as a Diploma in Business & Computing with several ITIL and CISCO certifications, a MCSE and a Computer Engineering Diploma.

As of July 2007, I was selected as one of seven graduates out of a large team of applicants (80 000) on a graduate recruitment programme for Cisco which was based and run in the Netherlands over one year. Focused on Account Management, with a strong customer focus, both from a service, service delivery, solutions offering, relationship building, services and product/solution sales to all levels of Customer Management up to CxO Levels.

Upon successfully completing the programme in 2008, was offered a Services and Support Manager role with Cisco Technology & Services in South Africa. In this position for just over a period of five years, I was responsible for managing delivery of and growing Services and Product/Solution Sales within International and National Service Provider Accounts with major successes, indirect management of teams up to 12 resources, proven track record, accomplishments/achievements, best practice awards and customer value realization awards.

As of September 2014, appointed as Business Development Manager at Supima Technologies with primary function of new business development/sales in area of End-to-End Multi-Vendor IT Business Solutions in SME Market and Strengthen existing including create new Partner Business Relationships.

Thus I have achieved extensive in the field experience and knowledge of Multi-Vendor IT Business Solutions within all verticals from SMB-Enterprise-Service Provider in all Major types of Industries, comprising of the following IT Architectures namely, Cloud, Server, Datacentres, Routing & Switching, Wireless and Wired Networking (Layer 1 and above), Audio and Visual, Voice over IP (VoIP), Applications and Licencing, Services and Service Level Agreements (SLAs), Collaboration, Unified Communications, Data and Disaster Recovery, Storage, Fibre/ADSL Internet, Fibre Networking, etc.

Objective: I am seeking a position within the Information Technology industry, possibly with an international perspective and envisage myself in a dynamic and competitive environment where I will be challenged to consistently over achieve my personal development plans and company success factors. Over the decade I have gained sound knowledge through my studies and experience, a self-starter, working in the IT industry, with immense passion for advancement in technology, high personal development drive and believe that I am a successful candidate to become leading, innovative magnate for your company.

Nationality: South Africa, ID Number: 8008015199081, Address: Broadacres/Fourways Johannesburg+27 72 016 2933

Don.rampersadh@gmail.com

DON NISHAAL RAMPERSADH

SHORTCUTS SKILLS & ABILITIES EDUCATION EXPERIENCE

ACTIVITIES & INTERESTS LEADERSHIP PROJECTS DEL.

SKILLS & ABILITIES

Proficient or familiar with business management skills, acumen and experience in the Service Provider Industry:

ITIL V3 Intermediate Problem Resolution Manager Proactive Change Agent

Service & Support Management Pre/Post Account Management Service Account Management

Operations Management Business Development Management Project Management

Customer Service Representative Customer Relationship Management Service Delivery Management

Strategic Advisor Business Process Management and Optimization Product and Services Sales

Personal Attributes: Ambitious, Cross Collaboration, Team Player, Inclusion in Diversity, Work well under pressure, Leader, Ambitious, Creating value through Innovation, High Personal Development Drive, Motivational, Professionalism in the workplace, Adherence to company policies, Strategist, Planner/Organizer, Visionary/Big Picture..

EDUCATION INSTITUTE: TORQUE IT JOHANNESBURG, CCNA (ICND1 & ICND2)CERTIFICATION: CISCO CERTIFIED NETWORK ASSOCIATEPERIOD: December 2012, Course CompleteSTATUS: Completed In Person Training. International Certification in Progress

Upon completing this course, overall objectives

Interconnecting Cisco Networking Devices Part 1 (ICND1) Interconnecting Cisco Networking Devices Part 2 (ICND2)

Describe network fundamentals and build simple LANs Establish Internet connectivity Manage network device security Expand small to medium sized networks with WAN connectivity Describe IPv6 basics

Operate a medium-sized LAN with multiple switches, supporting VLANs, trunking, and spanning treeTroubleshoot IP connectivity Configure and troubleshoot EIGRP in IPv4 environment, and configure EIGRP for IPv6 Configure and troubleshoot OSPF in IPv4 environment, and configure OSPF for IPv6 Define characteristics, functions and components of a WAN Describe SNMP, Syslog and Netflow, manage device configurations, IOS images and licenses

INSTITUTE: PINK ELEPHANT DUBAICERTIFICATION: ITIL RELEASE, CONTROL & VALIDATION (RCV) PRACTITIONER CERTIFICATIONPERIOD: October 2012STATUS: Certified through Loyalist Certification Services

Upon completing this course, overall objectivesChange Management Service Release and Deployment Management Knowledge ManagementService Validation and Testing Service Asset and Configuration Management Request FulfilmentService Evaluation

INSTITUTE: PINK ELEPHANT MEXICOCERTIFICATION: ITIL OPERATIONAL SUPPORT & ANALYSIS (OSA) PRACTITIONER CERTIFICATIONPERIOD: December 2010STATUS: Certified through Loyalist Certification Services

Upon completing this course, overall objectivesEvent Management Incident Management Request FulfilmentProblem Management Access Management Service DeskTechnical Management IT Operations Management

INSTITUTE: QUINTICA JOHANNESBURGCERTIFICATION: ITIL FOUNDATION V3 CERTIFICATE CERTIFICATION

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CURRICULuM VITAE

Don Rampersadh January 2017

LINKEDIN PROFILE: https://www.linkedin.com/pub/don-rampersadh/63/b12/787

PERSONALITY PROFILE ASSESSMENT BY PLUM: https://app.plum.io/profile/a986d523421b606c54b18e8a70022554401f7965

PERSONAL ATTRIBUTESAmbitious, Cross Collaboration, Team Player, Inclusion in Diversity, Work well under pressure, Leader, Ambitious, Creating value through Innovation, High Personal Development Drive, Motivational, Professionalism in the workplace, Adherence to company policies, Strategist, Planner/Organizer, Visionary/Big Picture.

COVER NOTEI have successfully completed a B. Com Business Management and Marketing Degree from the University of KZN as well as a Diploma in Business & Computing with several ITIL and CISCO certifications, a MCSE and a Computer Engineering Diploma.

As of July 2007, I was selected as one of seven graduates out of a large team of applicants (80 000) on a graduate recruitment programme for Cisco which was based and run in the Netherlands over one year. Focused on Account Management, with a strong customer focus, both from a service, service delivery, solutions offering, relationship building, services and product/solution sales to all levels of Customer Management up to CxO Levels.

Upon successfully completing the programme in 2008, was offered a Services and Support Manager role with Cisco Technology & Services in South Africa. In this position for just over a period of five years, I was responsible for managing delivery of and growing Services and Product/Solution Sales within International and National Service Provider Accounts with major successes, indirect management of teams up to 12 resources, proven track record, accomplishments/achievements, best practice awards and customer value realization awards.

As of September 2014, appointed as Business Development Manager at Supima Technologies with primary function of new business development/sales in area of End-to-End Multi-Vendor IT Business Solutions in SME Market and Strengthen existing including create new Partner Business Relationships.

Thus I have achieved extensive in the field experience and knowledge of Multi-Vendor IT Business Solutions within all verticals from SMB-Enterprise-Service Provider in all Major types of Industries, comprising of the following IT Architectures namely, Cloud, Server, Datacentres, Routing & Switching, Wireless and Wired Networking (Layer 1 and above), Audio and Visual, Voice over IP (VoIP), Applications and Licencing, Services and Service Level Agreements (SLAs), Collaboration, Unified Communications, Data and Disaster Recovery, Storage, Fibre/ADSL Internet, Fibre Networking, etc.

Objective: I am seeking a position within the Information Technology industry, possibly with an international perspective and envisage myself in a dynamic and competitive environment where I will be challenged to consistently over achieve my personal development plans and company success factors. Over the decade I have gained sound knowledge through my studies and experience, a self-starter, working in the IT industry, with immense passion for advancement in technology, high personal development drive and believe that I am a successful candidate to become leading, innovative magnate for your company.

PERIOD: December 2008STATUS: Certified through APM Group

Upon completing this course, overall objectivesService Management as a practice Service Lifecycle Key Principles and ModelsGeneric Concepts Selected Processes Selected RolesSelected Functions Technology and Architecture ITIL Qualifications Scheme

INSTITUTE: CISCO BV NETHERLANDSCERTIFICATION: CISCO CERTIFIED DESIGN ASSOCIATE (CCDA)PERIOD: April 2008STATUS: Certified through Cisco BV Netherlands Graduate Recruitment Program CSAP

Upon completing this course, overall objectivesDiscuss methodology in network design.

Design a network addressing plan and select suitable routing protocol for given network design.

Describe how to structure and modularize the network design using the Cisco Enterprise Architecture Design the Enterprise Campus and Enterprise Data Center modules. Evaluate security solutions for the network.Discuss the design implications of wireless networking

Design the Remote Connectivity modules as needed.

Discuss the design implications of voice transport across the network.

INSTITUTE: CISCO BV NETHERLANDSCERTIFICATION: CISCO SALES EXPERT (CSE)PERIOD: September 2007STATUS: Certified through Cisco BV Netherlands Graduate Recruitment Program CSAPCSE Cisco Sales Expert exam tests a candidate's knowledge of selling the Small Business, Collaboration, Borderless Networks, Data Center, and IPNGN Architectures. Additional areas required include support offerings, partner tools, the competitive differentiators and positioning of Cisco products and solutions.

INSTITUTE: CISCO BV NETHERLANDSCERTIFICATION: ASSOCIATE ACCOUNT MANAGERPERIOD: August 2007 to July 2008 STATUS: Cisco BV Netherlands Graduate Recruitment Program CSAP CompletedPlease Refer to Experience

INSTITUTE: UNIVERSITY OF KWAZULU NATAL (UKZN)CERTIFICATION: BACHELOR’S DEGREE, B.COM BBUSMM BUSINESS MANAGEMENT AND MARKETINGPERIOD: January 2003 to December 2005STATUS: Certified

Majored in 3 SubjectsEconomics (Distinction) Information Systems and Technology (Distinction) Business Management and Marketing

INSTITUTE: UNIVERSITY OF KWAZULU NATAL (UKZN)CERTIFICATION: DIPLOMA IN BUSINESS & COMPUTINGPERIOD: January to December 2002STATUS: Certified

Subjects PassedAccounting Information Systems & Technology Organization and the EnvironmentFundamentals of Management E-Commerce

INSTITUTE: DIMENSION DATA DURBANCERTIFICATION: MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE)PERIOD: During year 2002, STATUS: Certified

Subjects and individual examinations Passed. Implementing and SupportingMicrosoft Windows NT Workstation 4.0 Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0Microsoft Windows NT Server 4.0 Implementing and Supporting Microsoft Internet, Information Server 4.0Networking Essentials Microsoft Windows NT Server 4.0 in the Enterprise

Administering Microsoft SQL Server 7.0

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INSTITUTE: DURBAN COMMERCE AND COMPUTER COLLEGECERTIFICATION: DIPLOMA IN COMPUTER ENGINEERINGPERIOD: January to November 1999STATUS: Certified

Subjects CompletedDigital & Analogue Electronics Microprocessors MS-Dos 6.22 and Windows 95,98,NT4.0Hardware, Software and PC Installations

Diagnostics and Repairs of Monitors and Printers

Microsoft Certified Systems Engineering modules (MCSE)

Novell Netware LAN Engineering, E-mail and Internet

SECONDARY EDUCATION: MOUNT VIEW SECONDARY SCHOOLDecember 1998, Matric Senior Certificate

Subjects All HG passedMathematics Physical Science Accounting Biology English Afrikaans

EXPERIENCE COMPANY: SUPIMA TECHNOLOGIESPOSITION: BUSINESS DEVELOPMENT MANAGER – MULTIVENDOR SOLUTIONSPERIOD: September 2014REASON FOR LEAVING: Current but seeking Career AdvancementREFERENCE: John O’Connor – +27 11 789 4076, +27 83 413 8384

RoleSales focused and responsible for working with the Sales and Services Organisation in promoting very simplified/complex and integrated IT solutions and services in a cohesive manner to different stakeholders (both IT and business) across client organisations. Articulate and demonstrate Supima Technologies capability and experience across our various business units and service units – thereby creating more depth of opportunity in current client accounts, and identifying new areas of opportunities for new accounts.Display an excellent level of industry knowledge, combined with exceptional commercial acumen, business strategy skills, and knowledge of sourcing models and market trends as well as in-depth understanding of the client’s business.Develop strategies to grow revenue and gross margin for new and existing IT services IT Outsourcing Services and Business Unit specific Managed Services by having business-led discussions with clients that focus on business outcomes; focusing on solution aggregation across our various business units and service units and by interfacing to clients as a single organisation; promoting the concept of shared asset outsourcing; and services innovation and product development.

Close dealsSecured Business Partnerships, SLAs, Business Accounts and Product/Solution Sales with Top Leading SMB and Enterprises within different Industries. (Proven Track Record)Critically evaluate the financing, leasing and accounting impact of deals.Ensure that deals take advantage of and consider revenue recognition in line with Supima Technologies policies. Lead the negotiation of deals with clients.Provide advice on, identify and mitigate risk impacts related to deals, including:The commercial viability of the opportunityDuration of the contract and the legal processes in relation to the structure of the contract and service level agreementDelivery capability relevant to client requirementsIncorporation of sub-contractors and deal partners

Formulate viable dealsAnalyse the client’s situation and business requirements through awareness and good questioning, and provide input to customise a recommended solution in line with the client’s business requirements.Create deals that are financially flexible, creative and beneficial to the client by evaluating and presenting the different financial options available to the client.

Sales leadPursuit of IT sales opportunities by ensuring that the relevant team works together efficiently to complete all activities involved in a sale, construction and transition of every service within an IT sales opportunity/contract which would include all bid related activities. Subject matter expert during sales opportunities and take the lead in ensuring that all proposals provided to clients are correctly structured, authorised and governed.

Evaluate new and existing opportunitiesPerform contractual and financial analysis on existing clients and complex sales opportunities. Evaluate whether opportunities are and continues to be commercially viable.Understand the competitive environment by conducting competitor analysis and ensure the best offering and differentiating Supima Technologies from the competitor.

Perform sales administrative activities such asPerform all day to day sales administrative activities including strategic planning, opportunity qualification. Ensure smooth and efficient transition of new services.Coach, guide and train less experienced staff members on the concepts and methods for developing IT business proposals that provide business value to the client.

Client Accounts ExperienceVarious Industries within the SMB and Enterprise SpaceFrom Basic Hardware, Software, Network Point Installations, Generators, Audio/Video, and Generators to Systems

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Integration of complex/simplified IT solutions across all IT architectures.Broad Range of Product Knowledge of various Brands/Suppliers/Partners/Distributors across all IT architectures. (Cisco, HP, Farsouth, Scopserve, Lenovo, Netgear, Lifesize, Microsoft, Symantec, Adobe, Lenovo, Dell, Apple, Intel, Asus, Acer, Mecer, Samsung, Canon, Epson, etc)

COMPANY: CISCO TECHNOLOGY AND SERVICES SOUTH AFRICAPOSITION: SERVICE AND SUPPORT MANAGERPERIOD: August 2008 – November 2013 REASON FOR LEAVING: Position made RedundantREFERENCES: Jan De Jager (SSM Manager) – Cisco Reception: +27 11 267 1000, Mobile: +27 83 616 6080Christian Barr (Now Enterprise Account Manager at Netapp) Reception: +27 11 691 1000 Stephan Busacker (Director Services Sales) Cisco Reception: +27 11 267 1000, Mobile: :+27 83 6166 073

Strategic AdvisorFunction as Strategic Business Advisor, with understanding of Customers’ business. Serve as customers’ Senior Management point of contact for all. Customer Advocacy for service delivery & support issues.Leverage service & support to build strategic partnership with Partner and Customers’ Senior Management.

Proactive Change AgentDrive continuous process improvement to achieve customers’ and Cisco’s business goals.Ensure successful delivery of Cisco services by identifying and implementing needed improvements.Align Cisco and partners to define and adapt services to meet customer requirements.

Problem Resolution ManagerUnderstand customer’s changing network environment and critical issues.Serve as escalation point for customer.Manage the problem resolution process for escalated issues.

Facilitator/CoordinatorFunction as Leader of Cisco CA service & support resources.Serve as customers’ and Cisco sales team’s manager for Customer Advocacy service & support delivery.Develop service & support model in alignment with customer needs, partner capabilities, and Cisco sales team’s strategy.

Privileged RelationshipsExecutive Alignment: Show quantified business impact (OpEx, CapEx).Joint Business Executive/Quarterly Business Review Reporting: Demonstrate value delivered by Cisco Services based on customer’s usage.

Financial Success: Protect and Grow ServicesLeverage customer relationship in supporting Customer Advocacy Sales in Renewal Success, ensure optimal Service Penetration and identify Up Sell.

Quality AssuranceDrive operational excellence and Optimize processesDrive holistic quality assurance across HW, SW and services deliveryEstablish and track quality metricsEnsure a sustainable support model Drive continuous improvementDrive installed base accuracyService Level Agreements (SLA's) and Operational Level Agreements (OLA's) Management

GovernanceEstablish hierarchical governance model Establish executive relationshipsOwn executive JBR Establish KPI dashboardsEstablish and manage escalation process

Business DevelopmentBe knowledgeable about customer business objectivesAssist sales in developing current support modelIdentify new sales opportunitiesMaximize service and product consumptionDrive services innovation through corporate feedback

Occupational Health and Safety Manager as per OHS ActManagers, whereby they are appointed as the supervisor and is responsible to enforce the necessary control measures, necessary in the interest of health and safety for specific areas, for example: Technical/Administrative Office/Sales.

Proven Track Record, Accomplishments, Best Practice Awards and Customer Value Realization Awards on National and International Service Provider (SP) Accounts. Reference Achievements

Assigned to Strategic Service Provider Customers (Multi-Million Dollar Accounts) locally and internationally covering the geographic area of Africa with associated business travel:

Country

Client/Account Country Client/Account

Angola Sonangol (1 year) Senegal Sonatel (1 year)Egypt TE Data (1 year)

Mobinil (1 year)Vodafone Networks (1 year)

South Africa Neotel (6 months)Vodacom SA umbrella (4years) with Major Success and Proven Track Record for the following Vodacom Business Units:

a. Enterprise Network Services (ENS)b. Network Services Africa (NSA)c. Core Data Network (CDN)d. Mobile Packet Core (MPC)e. Billing and IT (B&IT)

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COMPANY: cisco BV NetherlandsPOSITION: CISCO SALES ASSOCIATES PROGRAM (CSAP): ASSOCIATE SALES REPRESENTATIVEPERIOD: August 2007 – July 2008 REASON FOR LEAVING: Graduate Recruitment ProgramREFERENCE: Armin Liedtke – +49 619 6773 9786The Cisco Sales Associates Program (CSAP) is one of the most highly-coveted early-in-career development programs. CSAP is designed for top university graduates from around the world who aspire to become the next generation of sales leaders at Cisco.This year-long program provides world-class, hands-on educational and experiential training. CSAP prepares Associate Sales Representatives (ASR) and Associate Systems Engineers (ASE) to become successful Account Managers and Systems Engineers, respectively, in the Cisco sales organization.

ASRs are passionate about sales, have strong interpersonal skills, and enjoy working with innovative technology.

Selected as 1 of 3 Account Managers from South Africa together with 147 International Candidates.

Selected as an Account Manager who is customer oriented with the ability to not only start business relationships, but to have the drive, attitude and ability to maintain and grow them.

An effective communicator, able to assist the Engineering community in presenting technical solutions as well as listening to and interpreting customer requirements.

A leader that is able to persuade and influence opinions as well as overcome challenges confidently while recommending the best solution for the client.

An employee that can receive and manage constructive feedback, taking proactive responsibility to develop and learn from experiences.

One who is achievement orientated and motivated by challenges, able to consistently deliver, while also aiming to exceed Cisco and customer targets.

A successful team player who is able to take a lead role, drive and motivate a team towards a goal.

COMPANY Smartcall johannesburg: IT AssistantPOSITION: BUSINESS LIAISON BETWEEN SMARTCALL AND VODACOMPERIOD: April 2006 – July 2007 REASON FOR LEAVING: Reason for leaving: Career Advancement to CiscoREFERENCE: Ursula Le Roux – +27 11 507 4777

Assistant Network Administrator and User Access. Liaising between Vodacom and Smartcall by reporting on current problems and developments.

Company Security Access to enter all buildings, Camera System to record illegal activities such as theft.

Member of Smartcall's Fraud Committee to track and eliminate fraud internally and externally (subscribers).

COMPANY: quare Root Clothing StorePOSITION: SALESMANPERIOD: December 2004 – May 2005 REASON FOR LEAVING: Vocational Work whilst StudyingREFERENCE: Mohammed/Farhana – +27 82 395 1835

Assisting Customers with information and purchasing Meeting higher Sales TargetsOperating Cash Register and Managing Stock Maintenance of the shop and facilities

COMPANY: irst Park Gateway DurbanPOSITION: TECHNICAL OFFICERPERIOD: December 2003 – January 2004 REASON FOR LEAVING: Vocational Work whilst StudyingREFERENCE: Abdul Khan – +27 31 566 3116

Report and Maintenance of Ticket Machines Provide assistance to customers and Managing staff

COMPANY: bytes Technology Group (BTG) DurbanPOSITION: NETWORK OPERATOR AND PC TECHNICIANPERIOD: January 2001 – May 2001 REASON FOR LEAVING: Voluntary for experience and exposureREFERENCE: Wayne Biljoen – +27 31 566 1941

User Support, LAN, WAN, MAN, Internet

Liaising with IT Managers on Software and Hardware Upgrades on Windows NT4, Server, 98/2000 platforms

Designing and Implementing Network Infrastructures

COMPANY: Dynamic Training Solutions durbanPOSITION: LECTURERPERIOD: August 2000 – December 2000 (Voluntary for experience and exposure)Lecturing course modules for Microsoft Certified Systems Engineer (MCSE)

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COMPANY: TUSCANY RESTAURANT, UMHLANGA ROCKS BREAKERS HOTELPOSITION: WAITER AND CATERING STAFFPERIOD: March 2000 – July 2000 REASON FOR LEAVING: Vocational Work whilst Studying

Work at a restaurant and bar attending customers – supplying them with food, drink and bills as requested.

An hourly rate of R5 South African Rand and Tips were sources of income.

COMPANY david Whiteheads and Sons durbanPOSITION: NETWORK OPERATOR / ASSISTANT ADMINISTRATORPERIOD: November 1999 – February 2000 REASON FOR LEAVING: ContractREFERENCE: J. Moodley – +27 32 438 2060

Ensuring a stable network environment Systems backup and restore User Support, LAN, WAN, MAN, InternetLiaising with IT Managers on Software and Hardware

Upgrades on Windows NT4, Server, 98/2000 platforms

Designing and Implementing Infrastructures

ACTIVITIES & INTERESTS

IT Markets – Technology Trends and Market TransitionsEconomics – Micro and Macro Environmental MarketsAutomobiles – Cars in general, sports cars, racingTravelling – As per Cisco Employment Profile, Global Business TravelPhilanthropist – Donations to Various Charitable OrganizationsAngling – Offshore Social and Competition AnglingCooking – Dream to open my own Restaurant

LEADERSHIP Major Achievements:Apr 2015 to Date: Major Projects Delivered (Please refer to Projects Delivered). Secured Business Partnerships, SLAs, Business Accounts and Product/Solution Sales with Top Leading SMB and Enterprises within different Industries. (Proven Track Record)September 2014 – Supima Technologies now established and awarded from a Cisco Registered Partner to an officially Certified Cisco Select Partner with Cisco Small Business Specialization. Next Company goal, Certified Premier Partner. (Supima Technologies)September 2014 – Supima Technologies now established and awarded from a Cyberoam Authorized Partner to Cyberoam Gold Partner. (Supima Technologies)July 2013 – Customer Value Realization Award for Customer Service Consumption (Cisco)July 2013 – Charity Donation (Verulam Day Care Centre)July 2012 – Best Practice Award for Contract Management Award (Cisco)August 2011 – Occupational Health and Safety Manager as per OHS Act (Cisco)July 2011 – Highest Achiever Award for Service & Support Manager for year FY11 within Emerging Markets Central (Africa) across Service Provider Accounts (Cisco)July 2007 – 1 of 7 out of 80000 Applicants recruited by Cisco Graduate Recruitment Program (Cisco)December 2005 – Distinctions in Economics and Information Systems and Technology Bachelor’s Degree MajorsOctober 1999 – Executive Member, Treasurer and Admin Secretary (Cordoba Gardens Civic Association Neighborhood Community Body Corp)

Company Position Quantifiable Achievement

1Supima

Technologies

Business Development

Manager

Major Projects Delivered (Please refer to Projects Delivered). Secured Business Partnerships, SLAs, Business Accounts and Product/Solution Sales with Top Leading SMB and Enterprises within different Industries. (Proven Track Record)September 2014 – Supima Technologies now established and awarded from a Cisco Registered Partner to an officially Certified Cisco Select Partner with Cisco Small Business Specialization. Supima Technologies now established and awarded from a Cisco Registered Partner to an officially Certified Cisco Select Partner with Cisco Small Business Specialization. Next Company goal, Certified Premier PartnerSupima Technologies now established and awarded from a Cyberoam Authorized Partner to Cyberoam Gold Partner.

2 Supima Technologies

Business Development

Manager

Secured Business Partnerships, SLAs, Business Accounts and Product/Solution Sales with Top Leading SMB and Enterprises within different Industries.

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My SLA Clients Secured: G&H Consulting Engineers (G&H Consulting Engineers (Pty) Ltd is an

engineering, project and construction management and design company (EPCM) established in 1985. The company is a multi-disciplinary engineering organization, covering a wide range of technologies and industries, with specific emphasis on the design of mineral processing operations for the mining industry

Tulisa Cables (Tulisa Cables has been manufacturing a range of PVC electrical cables since 1999) www.tulisacables.co.za

Effective Laboratory Supplies (Effective Laboratory Supplies is a specialist in the manufacture and supply of sample preparation and laboratory equipment to the mining industry) www.effectivelab.co.za

Botswana Funeral Services Group (FSG Limited ("the Group") is a public limited company listed on Botswana Stock Exchange and was incorporated in Botswana in 2003. The Group is the leading funeral services provider and the biggest in the country with a 65% market share) www.fsg.co.bw

My run rate Business Accounts and Sales (to name a few except once of deals): G&H Consulting Engineers Tulisa Cables Effective Laboratory Supplies Botswana Funeral Services Group Fenster (Fenster is a European-based company which manufactures

aluminium doors and aluminium windows of the highest standard, using the best components and accessories available from Europe) www.fenster.co.za

Hyde Park High School (A co-ed high school which is located in Hyde Park for learners grade 8 to grade 12) www.hydepark.gp.school.za

Manuchar South Africa (Over 25 years local presence and growth in so many countries prove the value of our end-to-end commercial, supply chain and financing solutions) www.manuchar.com

Torrecid South Africa (TORRECID is a Globalized Multinational Business Group dedicated to provide Products, Services, Solutions and Future Trends to the Ceramics and Glass sectors) www.torrecid.com www.torrecid.com/south-africa

Save The Children South Africa and International (Save the Children is the world's leading independent organisation for children. We work in around 120 countries. We save children's lives; we fight for their rights; we help them fulfil their potential) www.savethechildren.net

MSW (A member of CESA, is a versatile consulting firm in the built environment providing high quality civil, structural and project and contract management services throughout the country from key bases in Mpumalanga, Gauteng and Limpopo) www.msw.za.com

Majesty Oil Mills (Pty) Ltd (Majesty Oil Mills is an oil processing company based in South Africa, specialising in lecithin, oil cake, full-fat soya, texturized vegetable protein, and regular oil) www.majesty.co.za

Royal HaskoningDHV (Royal HaskoningDHV is an international, non-listed engineering consultancy firm with headquarters in Amersfoort, Netherlands. It has 100 offices in 35 countries, employing more than 8,000 professionals worldwide) www.rhdhv.co.za

Thermoglass (Glass Constructions, Double glazing DGU, Laminated Glass, Decorative Glass, Safety Glass, Low-e IGU, Reflective glass DGU, Facades)

ABES (Market Leaders in the Import, Assembly & Distribution of: Passenger and Commercial, Matched Clutch Kits, & Loose Components, Ignition Lead Sets & Loose Leads, Pencil Coils, Coil Packs, Oil Seals, O-Rings & O-Ring Cord, Hydraulic & Pneumatic Seals, Internal & External Circlips, E-Clips, V-Rings, Bellows, Aluminium & Copper Washers, Bonded Washers, and more..., Seal Kits for Earthmoving Equipment, Oil Pumps (Stoz Sugo Range) www.abes.co.za

Asande Projects Consulting (Asande Projects Consulting is a black South African Environmental, Water Engineering Consulting Company. The company was established in 2004 by a young professional who sees the opportunity in the field of Environment, Water Engineering and Economics. Since the inception of the company, Asande Projects Consulting has help number of public and private organization as well as and institutions in South Africa and in Southern Africa to achieve their goals and objectives. Asande Projects Consulting was established in 2004 and is one of the growing consulting company in the field of Environment, Engineering) www.asandeprojects.co.za

Azul Steel (Azul steel (PTY) Ltd is a South African company based in Johannesburg with strong networks across Africa, Europe and Asia. At Azul

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we focus on world class service, quality products and tailored solutions for your unique business needs. Our product range consists of all carbon mild steel products (both Long and Flat ) and commodity chemicals for the detergent and mining industry) www.azul.co.za

Route Gaming Solutions (Route Gaming Solutions (Pty) Ltd is a South African company which was founded in August of 2000. The Company was established with the sole intention of developing, maintaining, supporting and providing technical solutions for the Central Electronic Monitoring System also known as the CEMS. The CEMS was developed to monitor Limited Payout Machines in The Republic of South Africa, and was delivered according to strict government guidelines) www.routegaming.co.za

My Business Partnerships (to name a few): Inventive IT Solutions (Inventive IT Solutions are a specialist network and

security solutions company offering consultancy, professional and managed services and website development. We specialize in finding the optimum solution to meet your operational needs using in-house consultancy expertise, where and when needed, to create perfectly tailored and scalable systems and support services for your organization) www.inventiveitsolutions.co.za

PNR Business Technologies (PNR Software Solutions and PNR Business Technologies are South African based Business Systems and IT Solution providers specializing in the management and supply of end-to-end technology based services and the management of associated projects) www.pnrtech.co.za

Lynchpin IT Solutions cc (We’re an experienced technology team founded by Justin Berman that specializes in turning technology into a competitive advantage by diminishing the barriers of technology in the global business environment) www.lynchpinit.co.za

African Areté (Our core offerings include hardware, software licensing, IT outsourcing, resourcing and project management) www.africanarete.com

InfoGuardian (To provide customers with world-class management and monitoring services across all facets of their IT Security infrastructure) www.infoguardian.com

Internet Solutions (Internet Solutions is one of the leading ICT companies in South Africa and Africa. Our comprehensive range of services sets us apart from other providers) www.is.co.za

Nashua Central (Nashua Central is a leading provider of managed document solutions (MDS). We supply digital office automation printing products and services in the Johannesburg city centre and surrounding areas) www.nashua.co.za/central/

Summit Networks (Summit Networks designs and implements Disaster Recovery Plans for clients that ensure minimal business interruption) www.summitnet.co.za

BDT Durban (We offer a wide range of IT support and sales, dealing with all the major product brands. With certified, experienced sales & technical consultants, we offer a quality service at an affordable price) www.bdt.co.za

Fibre Utility Networks cc (Fibre Utility Networks is an established fibre optic systems company serving major companies, mines and end users in the telecommunications, CCTV, Access Control, process and data-comms industry) www.fibernetworks.co.za

SEACOM (SEACOM, Ltd., (“SEACOM”) is a bandwidth solution enabler with an extensive network of submarine and terrestrial high speed fibre serving the east and west coasts of Africa with onward reach to and from Europe, India and Asia.

Some of our Suppliers: Daxdata, InfoGuardian, AVC/Alpha Technologies, AxizWorkgroup, BDT, Cable Applications, Cable Feeder Systems, Cisco, Comztek, Core, Corex, Datanet, Drive Control, Duxbury Networking, Esquire, Eurobyte, Evenflow, Fibre Utility Networks, First Distribution, Hardware Group, Internet Solutions, ISA, Linkqage, MAN3000, Mustek, Miro, Neotel, Parrot, Phoenix Distribution, Pinnacle, Rectron, Smartscribe, Soltech, Syntech, Taigaid, Tarsus, Trenic, Uniterm Direct, Regal, Westcon

3 CiscoService and

Support Manager

Assigned to Strategic Service Provider Customers (Multi-Million Dollar Accounts) locally and internationally covering the geographic area of Africa with associated business travel. Account Portfolio: Please refer to Projects Delivered

5 Cisco Service and Support

Customer Value Realization Award for Customer Service Consumption – Implemented a new innovative process for inventory management and analysis, support for operations

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Managermanagement, and optional service-level agreements to reduce services management overhead through consistent and coordinated delivery.

6 CiscoService and

Support Manager

Best Practice Award for Service Contract Management Award – Positioning a specific Service Solution Statistics based on Inventory Management and Analysis in Quarterly Customer Joint Business Reviews

7 CiscoService and

Support Manager

Highest Achiever Award for Service & Support Manager for year FY11 within Emerging Markets Central (Africa) across Service Provider Accounts

8 Cisco ASR Program 1 of 7 out of 80000 Applicants recruited by Cisco Graduate Recruitment Program

9University of

KZN

Bachelor of Degree in BBUSMM

Business Management and Marketing Degree: Majors namely: Economics (Distinction), Information Systems and Technology (Distinction), Business Management

PROJECTS DELIVERED

1. 2010 to 2013 Cisco South Africa1.1. Account Portfolio:

1.1.1. Africa:1.1.1.1. Angola – Sonangol (1 year) 1.1.1.2. Senegal – Sonatel (1year)1.1.1.3. Egypt (1 year)1.1.1.4. TE Data1.1.1.5. Mobinil1.1.1.6. Vodafone Networks

1.2. South Africa:1.2.1. Neotel (6months)1.2.2. Major Business Units under the Vodacom SA umbrella) (4years) Major Success and

Proven Track Record. SLA Growth from one Direct SLA in 2010 with Vodacom Business Network (VBN) which then split into Enterprise Network Services (ENS) and Network Services Africa (NSA) thus 2 direct SLAs and 3 additional direct SLAs with Core Data Network (CDN), Mobile Packet Core (MPC) and Billing and IT (B&IT), thus total of 5 direct SLAs equating to a Multimillion Dollar Service SLA account from 2010-2013. All these Bus under one Vodacom Umbrella.

1.2.2.1. Enterprise Network Services (ENS)1.2.2.2. Network Services Africa (NSA)1.2.2.3. Core Data Network (CDN)1.2.2.4. Mobile Packet Core (MPC)1.2.2.5. Billing and IT (B&IT)

1.3. Highest Achiever Award for Service & Support Manager for year FY11 within Emerging Markets Central (Africa) across Service Provider Accounts – Managing and Growing Multimillion Dollar Service Support SLAs and Product/Solutions to Delivery of Major Projects which included:

1.3.1. Service Support Structure for FIFA World Cup for all Strategic Service Providers1.3.2. With process optimization, identifying key problem trends, new solutions and services,

by optimizing the attributes of a service/product which led to positive customer perceptions thus increasing customer value and SLA Growth from one Direct SLA in 2010 with Vodacom Business Network (VBN) which then split into Enterprise Network Services (ENS) and Network Services Africa (NSA) thus 2 direct SLAs and 3 additional direct SLAs with Core Data Network (CDN), Mobile Packet Core (MPC) and Billing and IT (B&IT), thus total of 5 direct SLAs equating to a Multimillion Dollar Service SLA account from 2010-2013. All these Bus under one Vodacom Umbrella.

1.3.3. By utilising internal tools to collect raw data, analysed and identified key problem trends during contract usage, product and service support and quarterly customer business reviews able to proactively reduce/prevent future capital and operational costs.

1.3.4. Serving as an escalation SPOC and proactively monitoring customer network, contract usage, operations, able to assist customer in reducing network outages, MTTR by facilitating internal pool of resources, internal Service Desk and thus reducing business impact and associated costs.

1.3.5. With international business travel, presented Cisco services with live demonstrations, influenced the sale and purchase of Cisco Services.

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1.3.6. Always looking into creating or optimizing new Best Practices that set benchmarks in delivering business value to our customers and hence achieved two Best Practice awards.

1.3.6.1. July 2012 Cisco: Best Practice Award for Contract Management Award1.3.6.1.1. Developed a best practice on analysing Customer Inventory Management

utilising a specific Service Solution and positioning the statistics in Quarterly Customer Joint Business Reviews thus addressing Customer’s concerns regarding assets covered/supported as per their subscription contracts.

1.3.6.1.2. On hand SCIPAB and Executive Summary Documentation.1.3.6.2. July 2013 Cisco: Customer Value Realization Award for Customer Service

Consumption1.3.6.2.1. Developed a best practice jointly agreed with Customer, implemented a

new innovative process/method for inventory management and analysis, support for operations management, and optional service-level agreements to reduce services management overhead through consistent and coordinated delivery.

1.3.6.2.2. On hand SCIPAB and Executive Summary Documentation.1.3.7. Service and Support Manager is a Services SPOC between Customer and Cisco,

interfaces, collaborates and works as a team together with the Product Sales, Services Sales, Services Delivery, Service Supply Chain and Delivery teams as One Cisco. Supported these teams with identification of key problem trends, KPIs, management of existing/new projects led to upside opportunities, one example End of Life/Sale of Core Hardware, 4G Network Rollout, upgrade of Routers and Switches.

1.3.8. Owned Customer Success by developing a 2-3 year Service & Support Plan with Client Services Manager and Account Managers based on Services Lifecycle approach.

1.3.9. Understood and supported Customer strategies by aligning services deliverables to Customers business goals and pain points which led to faster product absorption, optimized operational support and enabled a better customer experience with Cisco.

1.3.10. Business process optimization in way Cisco engages and does business with customer, vice versa.

1.3.11. Utilising ITIL methodologies, gap analysis presentation of people, processes, tools, technology and documentation, collaborating as a team brainstormed better ways of increasing workflow and saving time.

1.3.12. Management of a Services team of 10 (non-direct reports), utilising all available internal/external resources during normal and critical services delivery, operational and engagement situations.

1.3.13. Developed a 2-3 year Service & Support Plan with Client Services Manager and Account Managers based on Services Lifecycle approach and governance model.

1.3.14. Documentation, Statistical reporting and presentation guidance.

2. 2015 to Date at Supima TechnologiesSecured Business Partnerships, SLAs, Business Accounts and Product/Solution Sales with Top Leading SMB and Enterprises within different Industries.2.1. SLA Clients Secured:

2.1.1. G&H Consulting Engineers (G&H Consulting Engineers (Pty) Ltd is an engineering, project and construction management and design company (EPCM) established in 1985. The company is a multi-disciplinary engineering organization, covering a wide range of technologies and industries, with specific emphasis on the design of mineral processing operations for the mining industry www.ghcc.co.za

2.1.2. Tulisa Cables (Tulisa Cables has been manufacturing a range of PVC electrical cables since 1999) www.tulisacables.co.za

2.1.3. Effective Laboratory Supplies (Effective Laboratory Supplies is a specialist in the manufacture and supply of sample preparation and laboratory equipment to the mining industry) www.effectivelab.co.za

2.1.4. Botswana Funeral Services Group (FSG Limited ("the Group") is a public limited company listed on Botswana Stock Exchange and was incorporated in Botswana in 2003. The Group is the leading funeral services provider and the biggest in the country with a

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65% market share) www.fsg.co.bw 2.2. Major Projects Implemented (to name a few):

2.2.1. Botswana Funeral Services Group: Connectivity of 14 Branches to Head Office with Servers, Switches, Networking, Wall Mount Racks, Internet Connectivity, Point of Sale Solution, Firewalls

2.2.2. Torrecid South Africa: Connectivity of new Branch in Johannesburg to Spain with Servers, Server Rack, Switches, Network Cabling Solution, UPS Solution

2.2.3. Manuchar Durban and Johannesburg: Network Cabling Solution, Relocation of Offices, Fibre and CAT5/6 Cabling, Switches, Server and Wall Cabinets, Voice and Data Configuration, Wireless solution

2.2.4. Effective Laboratories Supplies: Network Cabling Solution, Relocation of Offices, Fibre and CAT5/6 Cabling, Switches, Server Cabinets, Voice and Data Configuration, Wireless solution, Internet Access, Power Poles for Desk Space Solution

2.2.5. Tulisa Cables: Proposals in discussion, Upgrade of Switches, Servers, Wireless connectivity, Internet Access, Microsoft 365 Email Solution, Mimecast, Seacom ISP, VoIP solution

2.2.6. Q-Link: Network Cabling Solution, Relocation of Offices, Fibre and CAT5/6 Cabling, Switches, Server Cabinets

2.2.7. G&H Consulting Engineers: TrippLite Invertor UPS Solution, Hybrid Cloud Solution with Phase 1 of 3 complete. Phase 1 encompasses Primary Server with Software licensing, Backup Solution, Antivirus Solution, Firewall Solution, Redesign and implementation of Active Directory and Data. Phase 2 Business Proposal in discussion which encompasses a Cloud Solution with Amazon Web Services and Cloudberry Backup, Full Cloud Backup & Disaster Recovery, SaaS Software as a Service. Phase 3 which encompasses NViromon (Temperature Monitoring System)+Access Control+Remote Monitoring Solution for Server Room

2.2.8. Route Gaming Solutions: Office Move which required an upgraded Dual Band AC Wireless Network, Networking Infrastructure, Switching, Boardroom Audio Visual Solution, VoIP and Analogue solution including Wireless Handsets.

2.2.9. Ongoing Hardware Sales (Wireless, Switches, Routers, Notebooks, Desktops, etc), Software, Networking, Fibre, ISP and more.

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