A PROJECT REPORT

ON

HUMAN RESOURCE

OF

DOMINO’S PIZZA

Submitted in partial fulfillment for the degree of

PGDMPOST GRADUATE DIPLOMA IN MANAGEMENT

(2009-2011)

Submitted To: Submitted By: Mrs. Mukta Keskar Jyoti Mishra PGDM (HR)

SINHGAD INSTITUTE OF MANAGEMENT VADGAON PUNE -411041

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CERTIFICATE

This is certifying that the project entitled “HUMAN RESOURCE” is a bonafide

work done under the guidance of MRS. MUKTA KESKAR by JYOTI MISHRA in

the partial fulfillment of requirement for the award of PGDM of SINHGAD

INSTITUTE OF MANAGEMENT (SIOM).

She has worked under our guidance and direction. Her work is found to be

satisfactory and complete in all respect.

GUIDED BY: DIRECTOR

(Mrs. Mukta Keskar) (Daniel Penkar)

DATE: DATE:

PLACE: PUNE PLACE:

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ACKNOWLEDGEMENT

It is a great pleasure and privilege for me to present report entitled “HUMAN

RESOURCE ASPECT “.

I would like to express my sincere gratitude to Mrs. Mukta keskar who has very

kindly guided me for this project report.

I extend my gratitude towards my institute SINHGAD INSTITUTE OF

MANAGEMENT for helping me to successfully complete the project work.

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COMPANY PROFILE

DOMINO’S PIZZA

Domino's Pizza is an international fast food pizza delivery corporation. It was founded

by Tom Monaghan. There are currently about 8,500 corporate and franchised stores in 55

countries, including all 50 US states. It was the second-largest pizza chain behind Pizza

Hut in the United States. In 1967, the first Domino's Pizza franchise store opened in

Ypsilanti. Domino’s continued to grow and in 1978 opened its 200th store.

On May 13, 1983, Domino's opened its first international store, in Winnipeg,

Canada. That same year, Domino's opened its 1,000th store overall, and by 1995

Domino's had 1,000 international locations. In 1998, after 38 years of ownership,

Domino's Pizza founder Tom Monaghan announced his retirement and sold 93 percent of

the company to Bain Capital, Inc. for about $1 billion and ceased being involved in day-

to-day operations of the company. A year later, the company named David A.

Brandon Chairman and Chief Executive Officer. Involved in day-to-day operations of the

company. A year later, the company named David A. Brandon Chairman and Chief

Executive Officer.

In a simultaneous celebration in 2006, Domino's opened its 5,000th U.S. store in Huntley,

Illinois and its 3,000th international store in Panama City, making 8,000 total stores for

the system. Also that the Domino's Pizza store in Tallaght, Dublin, Ireland, became the

first in Domino's history to hit a turnover of $3 million (€2.35 million) per year. As of

September 2006, it has 8,238 stores which totaled US$1.4 billion in gross income. In

2007, Domino's introduced its Veterans and Delivering the Dream franchising programs

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and also rolled out its online and mobile ordering sites. In 2001 the company's stores

in New York City and Washington D.C. provided more than 12,000 pizzas to relief

workers following the September 11 attacks on the World Trade Center and The

Pentagon. Through a matching funds program, the corporation donated $350,000 to the

American Red Cross' disaster relief effort.

Leading industry publication Pizza Today magazine named Domino’s Pizza

"Chain of the Year" in 2003.

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KEY INFORMATION

Type - Public (NYSE: DPZ)

Founded - Ypsilanti, Michigan, U.S. (1960)

Headquarters - Ann Arbor, Michigan, U.S.

Founder - Tom Monaghan

Chairman & CEO - David Brandon.

Industry - Restaurants

Products Pizza - · sandwiches  ·pasta  · chicken wings ·desserts

Employees - 145,000

Website-http://www.dominos.com/

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DOMINO’S PIZZA TIMELINE

1960 Tom Monaghan and his brother James purchase "Dominick’s," a pizza store in Ypsilanti, Michigan. Monaghan borrowed $500 to buy the store.

1961James trades his half of the business to Tom for a Volkswagen Beetle.

1965Tom Monaghan is sole owner of company, and renames the business "Domino's Pizza, Inc."

1967 The first Domino's Pizza franchise store opens in Ypsilanti, Michigan.

1968 Company headquarters and commissary are destroyed by fire. First Domino's store outside of Michigan opens in Burlington, Vermont.

1975 Amstar Corp., maker of Domino Sugar, institutes a trademark infringement lawsuit against Domino's Pizza. In 1980, Federal court rules Domino's Pizza did not infringe on the Domino Sugar trademark.

1983 Domino's first international store opens in Winnipeg, Canada. The 1000th Domino's store opens. The first Domino's store opens on the Australian continent, in Queens land, Australia.

1990 Domino's Pizza signs its 1,000th franchise.

1992Domino's rolls out Breadsticks, the company's first national non-pizza menu item.

1995Domino's Pizza International opens its 1,000th store.First store opens on African continent, in Cairo, Egypt.

1996Domino's launches its Web site (www.dominos.com).

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1998Domino's launches another industry innovation, Domino's Heat Wave, a hot bag using patented technology that keeps pizza oven-hot to the customer's door.

2000Domino's Pizza International opens its 2,000th store outside the United States.Domino's Pizza celebrates 40 years of innovation and delivering pizza to homes around the world. 

2006 Domino’s Pizza introduces Brownie Squares — warm, delicious, bite-sized brownies delivered with a fudge dipping sauce.

2007

Domino’s rolls out online and mobile ordering.

Domino’s Pizza India Limited

OVERVIEW

Domino's Pizza India Limited (DPIL) is the master franchisee for India,

Srilanka, Bangladesh and Nepal from Domino’s Pizza International Inc., USA.

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The company had been promoted by Mr.Shyam S. Bhartia and Mr. Hari

S.Bhartia of the Jubilant Organosys Group (Formally Vam Organic Group).

The Company was incorporated in March 1995.

The First Domino's Pizza store in India as opened in January 1996, at New Delhi

and today after nine years Domino's Pizza India has grown into a countrywide

network of over 220 outlets in 42 cities.

Domino’s has a young and enthusiastic team of over 2,100 employees.

Domino’s Pizza India has been consistently rated amongst the top 2

pizza chains worldwide in the Domino’s family by Domino’s International, in

terms of

quality of operations.

Customers can order their pizzas by calling the single countrywide

"Hunger

Helpline" - 1600-111-123 and Domino’s was the first one to start this facility for

its customers.

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HUMAN

RESOURCE

DOMINO’S VALUES

 

Place the customer experience at the core of all we do

Their customers are the reason for their existence. They demonstrate their appreciation by

providing them with high quality food and superior service, in a clean, welcoming

environment, at a great value.

 

committed to their people

Provide opportunity, nurture talent, develop leaders and reward achievement. They

believe that a team of well-trained individuals with diverse backgrounds and experiences,

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working together in an environment that fosters respect and drives high levels of

engagement, is essential to continued success.

Believe in the Domino’s System

Business model, depicted by the “three-legged stool” of owner/operators, suppliers, and

company employees, is their foundation, and the balance of interests among the three

groups is key.

 

Operate their business ethically

Sound ethics is good business. At Domino’s, they conduct their business to high

standards of fairness, honesty, and integrity. They are individually accountable and

collectively responsible.

 

Give back to their communities

Take the responsibilities that come with being a leader. They help their customers build

better communities, support Domino’s House Charities, and leverage their size, scope

and resources to help make the world a better place.

 

Grow business profitably

Domino’s is a publicly traded company. As such, they work to provide sustained

profitable growth for their shareholders. This requires a continuing focus on their

customers and the health of their system.

 

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Strive continually to improve

It is a learning organization that aims to anticipate and respond to changing customer,

employee and system needs through constant evolution and innovation.

A HEALTHY STANDARD

2008-09 marked a reinvigoration for Domino’s Pizza, with a refocus on the core aspects

of business – product, service and image. As Australia’s number one pizza company,they

want to lead the way and set a high standard of their own. From the minute customers

walk into a store they want them to notice a difference. The beginning of this journey was

in November 2008 when Domino’s implemented 10 new initiatives and held a

simultaneous training day with all stores across Australia and New Zealand. This was

followed by the successful launch of new menu and they are committed to evolving

product offering while still offering the same great value to customers. By continuing to

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lift their game and provide outstanding product, service with a smile and an overall

impressive image they are delivering a better overall experience to their customer

everyday of the year. Highlighted delivery business as one of the key drivers of lifting

service. By reducing delivery times there is a strong flow-on effect in increased sales

across stores. While they still have a long way to go, they are proud of the gains they

have achieved during the past 12 months.

Recruiting suitable applicants

Human Resources - At Domino’s Pizza Group, recruiting and retaining the best people

is priority and it’s the job of Human Resources to make sure that stay true to this

commitment. This department helps us to attract and hold onto the very best professionals

in the industry which is an important part of maintaining its leadership position.

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Working at Domino’s

Domino's Pizza has become the world leader in pizza delivery and one of the most

successful franchise businesses with more than 8,000 stores in 50 plus international

markets. 

 

The Recruitment and Selection Process

 

The Domino’s Pizza Group Ltd recruitment process consists of various stages and is

dependent on the success rate of the vacancy. Short listing will commence dependent

on application and the matching of the required skills and experience. You will then be

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contacted to explain the role in further details and if suitable, an interview will be

arranged.

Further interviews may occur before an offer is made.

Due to high volumes of applications, it is regretful that although they endeavour to

contact all candidates regarding the status of their application, they may be unable to

contact everyone. If you are not contacted within 28 days of your submitting your

application, it means that your application has not been successful on that occasion.

 

e-recruitment

In March 2009 Domino’s launched a dedicated e-recruitment website to help more than

2,500 initial job vacancies across 434 stores across Australia.

New Zealand followed shortly after with more than 500 available positions. In the first

week more than 10,000 job applications were received. For the first time ever, the

website enabled prospective job applicants to log on and find out exactly what it’s like to

work for

Domino’s, view current job vacancies and play an interactive delivery driver game to

show ‘it’s more fun with us .The 2,500 initial job vacancies came as a result of the

successful launch of the new menu earlier in the year. While providing all relevant

employment information for job applications, dominosjobs.com.au also equips

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franchisees and store managers with all the relevant tools to recruit staff effectively and

quickly at a store level. Dominosjobs.com.au is now their main recruitment tool with all

available jobs updated on the site regularly.

The Benefits

They reward worker’s talent with a comprehensive benefits package including: 

        Safety

·         Bonus scheme incorporating profit

·         Contributory Pension Scheme

·         Private Medical Cover (including dental cover)

·         Increasing holiday entitlements

·         Access to DPGL’s Occupational Health nurse/counselling

·         Family days, rallies, free gifts via the Intranet, dress down Friday and more

 

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SOCIAL RESPONSIBILITY

CYCLONE LARRY

When Cyclone Larry devastated the coast of Far North Queensland in March 2006,

Domino’s responded immediately. A Domino’s relief team flew up to North

Queensland and worked around the clock to make and deliver over 2,500 pizzas to

feed the hungry residents and emergency services volunteers of Innisfail, the small

town south of Cairns that bore the brunt of Larry’s fury.

SUPPORTING LOCAL BUSINESS

Locally owned and operated, they strongly believe in giving back to the community

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that has chosen Domino’s as their number one pizza provider. That it is a major supporter

of local farmers and industries, using fresh, local ingredients and purchasing from local

suppliers wherever possible.

SUPPORTING COMMUNITY

Domino’s is the principal sponsor of the AYDA; a program that brings together

secondary school leaders, school captains and vice captains, from across Australia, to

participate in leadership programs. AYDA youth will develop to lead organisations such

as Domino’s - and they recognise that investing in their nation’s youth is investing in its

future.

Charities Of Choice

Domino’s Pizza Group Ltd has selected Make-A-Wish Foundation UK, as its charity of

choice. Make-A-Wish Foundation UK grants wishes to children with life threatening

diseases. In Ireland, Domino’s Pizza supports Barretstown, the children’s charity which

provides medically endorsed programme of arts, adventure and fun activities for children

with serious illnesses.

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DOMINO’S DOUGHRAISERS

Doughraisers are the Domino’s version of fundraising. Doughraisers aim to support

local communities by raising funds through the sale of pizza products on a particular

day for a chosen charities, schools, sporting or community groups. Doughraising

initiative is a vital part of its franchisees’ involvement within local communities.

Doughraising events are just one way Domino’s, its franchisees and team members give

back to the communities who have supported .Over the past 12 months Domino’s

stores across Australia and New Zealand have raised thousands of dollars for good

causes, here’s just a few:

• Victorian Bushfire Relief

• Red Cross Cancer Council’s Relay for Life

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• Starlight Foundation’s Starlight Day.

Store Tours

Domino’s Pizza stores enjoy sharing their skills and knowledge with local people and

encourage schools and community groups to come and visit stores to see behind the

scenes.

Many visitors learn how to make pizza with the Domino’s experts! There is theme

store tours according to relevant classroom topics or matters of interest and like to work

closely with organizers to make sure that the experience is fun, interesting and

informative.

Past projects undertaken by people of all ages have included ‘Safety &

hygiene’,‘International Flavours’, ‘Running A Pizza Delivery Store’ and ‘Traveling

The World For The Finest Ingredients’.

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There are many other topics to choose from and store manager can tailor something

specific to your requirements.

Store tours are not limited to schools and colleges. They also host visits from play

schemes, retirees, scouting and guiding organisations, social clubs and associations - in

fact, anyone who’s a member of their local community.All tours are subject to the

approval of a local manager or franchisee and times are restricted to outside of busy

trading hours.

Domino’s Corporate Training

Training is the cornerstone for developing motivated employees into tomorrow’s

management and franchisees. Whether they seek to obtain skills through their

Safe Driving Program (led by V8 Supercar legend Craig Lowndes) or attend Domino’s

Pizza College and set their sights on management goals – these people will be on

a ‘red carpet’ as they build their future. Their effort and commitment is acknowledged

and rewarded. They are the future of Domino’s.

Domino’s Pizza Prep School

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For those team members not in stores every day and night, it is critical that they know

how their role supports those who are and have a solid understanding of what happens in

the store. This is so important to business that they developed "Domino's Pizza Prep

School" for World Resource Center team members to give them store operations

knowledge. This program earned Domino's a "Stevie" from the American Business

Awards.

Team member training

Team member training continues to be a key focus area for Domino’s, particularly as

keep on employing more and more new team members across its markets. Its online

training tool DOTTI, which began in Australia and New Zealand in 2007, was

launched in The Netherlands using a language translator to Dutch. With the DOTTI

system also available in French, the future goal is to have all team members connected.

This will provide Domino’s with the ability to report on all aspects of training using one

system from anywhere in the world. Domino’s Forums, an internal information sharing

system similar to Facebook, reached 20,000 team members posts during 2008-09.

This function creates an immediate database of information sharing, from great ideas, to

questions that employees or managers have. It is a valuable knowledge base for

structuring and tracking team member training.

Pizza College continues to be an integral part of our store manager training. Over

the past 12 months they have also extended Pizza College to Domino’s head office

employees so even the people who work behind the scenes have the knowledge of instore

roles and operations. It’s our commitment to knowing all levels of the Domino’s

business.

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HR Development Program

The development program in the Domino’s People First department is a unique

opportunity for early career human resource professionals to complete a defined career

development plan, gaining knowledge and experience in all capacities of the field.

Domino’s Pizza is committed to the development of the participants and has purposely

selected positions that support their progression with the expectation that investing in the

future leaders of the department. The program is only successful if the participant is

equally committed to their development and responsibilities. Domino’s expect candidates

to get as much as they can from each rotation and willingly support the company’s

objectives, no matter where the position is located.

Each participant is required to complete three rotations. Two of the rotations will be

in a core assignment that all participants must complete, and the third will be one of the

additional assignments.

Core Assignments:

Shared Services .

Primary point of contact for 12,000 corporate team members for People First-related

issues.

Support team member requests by executing People First policies and procedures and

initiating recommended improvements.

Maintain team members’ electronic records.

Communicate and support People First programs

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Marketplace (corporate market):

Support team members in resolving employee relations issues

Coordinate staffing and retention initiatives  

Additional Assignments:

Franchise/Employee Relations

Compensation

Benefits

Training & Implementation Program

Learning & Development

Human Resource Information Systems

Domino’s Pizza began nearly 50 years ago as one small pizza shop in Ypsilanti,

Mich. Today, recognized world leader in pizza delivery and can find it almost

everywhere on the planet, growing to 8,624 store locations worldwide in more than 55

countries.

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That kind of growth doesn’t happen by accident. It takes leadership, commitment

and an ever-evolving team of passionate people who love what they do. Their success

is accomplished when exceptional team members WOW their customers!

Company’s Chariman and CEO, is fond of saying “the pizza company with the best

people will win.” Clearly, the team members in domino’s stores who make, bake and take

more than one million pizzas to customers’ doorstep every day are the backbone of the

company.

The Domino's Pizza Team is hard working, committed to excellence and serious about

having fun. There are more than 170,000 team members employed by 600 corporate-

owned stores, a system of 5,000+ domestic franchise-owned stores and international

franchise base that operates more than 3,000 stores in more than 55 counties around the

globe. Of those, 13,000 are corporate team members, and more than 400 at the World

Resource Center in Ann Arbor, Michigan.

Continuing Success

Through the efforts of a dedicated team, Domino’s Pizza offers great job opportunities

and long-term career options to grow and succeed. They are looking for the best people to

drive their business – managers, store crew and corporate team members with strong

work ethic, character, passion, integrity and dedication to delivering results!

Building the network

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Need for quality team members is rapidly growing as Domino’s experiences the strongest

expansion in history, so recruitment and training programs play an essential role in

identifying and nurturing team members to help boost growth.

Age is no barrier at Domino’s. they look for people who are driven to succeed, with the

right approach to hard work and a genuine desire to learn. In fact, many franchisees

and members of the Domino’s leadership team started as pizza delivery drivers and

pizza makers.

CONCLUSION

It has successfully established its market because of-

Their best services

Employee's behavior

Localizing the menu

Delivery System

Recruitment policy

Benefits to employees

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