Hotel Security and Management Response to Domestic Disputes

When notified

Communications Questions ���� Is anyone hurt, is there a weapon Involved? Would you like the police called? Dispatched by Neighbors ���� What is heard or witnessed? Called by Spouse (or significant other) ���� Status of caller or abuser, impaired, mental illness, etc., past history When to dispatch 911 ���� If weapons are involved, when physical violence is heard on phone when there is screaming and or medical distress.

Response

At least one Security Officer and Manager ���� If available 2 security officers and one manager, Security Supervisor response if on Duty. Safety of responders important ���� Respond quickly and cautiously Call for back up as needed.

Diffuse

Separate and isolate into another room ���� Generally women (not always) will want to leave and go into another guest room. This information is not shared with abuser ���� Above room separations normally works as abuser will not know new location. Re key room ���� One or both parties may be asked to leave based on severity.

Insure proper medical response ���� Provide First Aid and medical attention.

Do not delay medical response ���� Call 911 for serious medical conditions. Document all abuse reported and observed ���� Document actions indicating abuse and impairment.

When to call 911 ���� When dispute is uncontrollable and

personal safety is in danger. When victim advises they have been Assaulted and would like to make a ���� When you witness an assault. police report ���� When there are serious or apparent medical injuries.

Follow Up ���� Security does random patrols of areas

Check on follow up with parties if appropriate.