domestic dispute response
TRANSCRIPT
Hotel Security and Management Response to Domestic Disputes
Matt Stevenson, CPP
Response to Domestic Disputes
Communication Questions
When Security or PBX is Notified
Is anyone hurt? Is there a weapon involved?
Would you like the police called?
Response to Domestic DisputesCommunication Questions
If domestic dispute is called in
by Neighbors;
What is heard or witnessed?
Response to Domestic DisputesCommunication Questions
If called in by in Spouse (or significant other)
Ask caller the status of abuser.
Intoxicated? Impaired? On medication?
Mental illness? History of violence?
Response to Domestic DisputesCommunication Questions
When to call 911
If weapons are involved.
When physical violence is heard on phone.
When there is screaming and or medical distress.
Response to Domestic DisputesSafe Response
At least one Security Officer and Manager.
If available 2 Security Officers and a Manager.
Security Supervisor response if on Duty.
Response to Domestic DisputesSecurity and Management Response
Safety of responders important.
Respond quickly and cautiously.
Call for back up as needed.
Diffuse
Separate parties immediately.
Isolate into another area or room, generally (not always) women will want to leave and go into another guest room.
Diffuse
The new room number is not shared with abuser
Guest's departing room to use an alias name,
so other party cannot contact.
The room separations generally works well as
the abuser will not know new location.
Response to Domestic Disputes
Re key existing room.
A management decision One or both parties
may be asked to leave hotel based on severity and
all available information.
Response to Domestic DisputesDo Be Diligent
Insure proper medical response provide First Aid and medical attention.
Do not delay medical response call 911 for serious medical conditions.
Document abuse reported and observed and actions indicating abuse and impairment.
When to call 911
When dispute is uncontrollable and personal safety is in danger. When victim advises they have been assaulted and would like to make a police report.
When you witness an assault. When there are serious or apparent medical injuries.
Response to Domestic Disputes Follow Up
Security Officers conduct random patrols of room locations.
Manager and or security to conduct follow up phone calls with parties expressing concern.
Advise guests further disturbances will necessitate having to ask guests to check out of hotel.
Thank You