doing business in italy
DESCRIPTION
A presentation about the italian business etiquette by Matteo GiovannangeliTRANSCRIPT
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Matteo Giovannangeli – Cross Cultural Management
DOING BUSINESS IN ITALY
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General Information
-Capital: Rome
-Population: 60,157,214
-Language: Italian
-Religion: Catholicism (strong influence)
-Currency: Euro
-Business centre: Milan area
-Anthem: Fratelli d'Italia
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To begin with…
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North vs South
Wide cultural gap between:
onorthern people - cold - rushed
osouthern people - warm - easy-going
…because of…
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…historical reasons
oItaly is a very young country (unification: 17th of march 1861)
oDuring the 19th century Italy was divided in two parts: - the Spanish in the South - the French and Austrians in the North
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Business background-Big percentage of small and medium sized, family-run businesses
-Larger companies are still controlled in large part by single families (Fiat, Benetton etc.)
-The idea of an enterprise being an arrangement of strongly felt relationships
-Long-standing affiliations – old society
-Regionalism - one of the least mobile management populations
-High degree of hierarchy – usually old man (wisdom)
-The number of women and young in senior management positions is quite small
That’s it because of…
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… Catholicism and Vatican
The values of Catholicism in Business Culture:
-sense of family
-paternalism
-dignity of the person
-confidence in the others
-respect for the elderly
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Business Etiquette
-Indirect
-Fond of behavioral formulas
-Stylish
-Talkative
-Warm and tactile
-Easy-going
-Convinced (proud)
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Behavioural Formulas
-Good manners and courtesy are prized qualities in Italy
-Italians rate considerateness above behavioral formulas
-In the presentation: shaking always the right hand absolutely on your feet.
-When meeting and departing always shake hands
-The guest seats always before the host
-Women enter inside the places always before men
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-the importance of appearance in Italy should not be taken lightly otherwise people think you neclect yourself as your worK
-importance for the accessories (watch, pen, jewels…)
-women visiting Italy might be surprised to hear compliments made to them on their appearance. (Such comments are not considered politically incorrect in Italy.)
Italian dress code
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SPEAKING LANGUAGE:
-ITALIAN ENGLISH (don’t joke about this, Italian are really touchy and try to understand them)
-loquacious speakers
-linguistic tips for italian speakers: use the polite 'lei' form for formal situation, use 'tu' form for informal situation.
-in formal situation address people using 'Signor' (m) or 'Signora' (f) followed by their surname. 'Dottore' (m) or 'Dottoressa' (f) is used for those who have graduated.
-conversation topics: the three F, sport (football), women, motors; avoid religion, politics and mafia.
BODY LANGUAGE:
-little personal space is left between people
-a lot of body language also during a simple conversation Italian like this kind of communication
-After doing business in Italy for a period of time and building relationships do not be surprised if you are embraced
Italian communication style
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Concept of time-Italians are usually relaxed
-If you are late of 10 minutes, don’t worry this will not have any negative consequences
-However punctuality is always welcome
-Pay attention to the daily schedule:breakfast (around 8 a.m.) lunch (around 1 p.m.)dinner (8 p.m.)
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Italian Meetings and Negotiations
-The best time for meetings is between 10 - 11 a.m. and after 3 p.m.
-Avoid August as most businesses will run on skeleton staff due to holidays
-Try to make presentation less heavy is possible in Italian business life
-Meeting are really caoticnever follow the schedule people arrive late people answer the phone
-At the beginning of a meeting avoid business and concentrate on some small talk. Topics of discussion could include Italian culture, food, wine and football
-Negotiations can be slow. Demonstrating a sense of urgency isseen as a sign of weakness.
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:Italian Entertaining
-Hospitality Invitations to lunch and dinner are to be expected
Bring always a present…wine is very welcome
-Dining does have certain protocol:-the host always pays-keep your knife in the right hand and fork in the left -do not answer phone calls at the table-don’t put the elbow over the table-drinking wine and water in the right glass
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Free day and festivity
-Days in which is better not to organize work meeting:
Saturday and Sunday
August
All the catholic festivities (Easter, Christmas, all saints, etc…)
25th april: national party
1st may: feast of the workers
2nd june: feast of the republic
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Grazie Mille per la vostra attenzione