does16 san francisco - carmen deardo, cindy payne, & jim grafmeyer - episode 3: the quest for...

DEVOPS ENTERPRISE SUMMIT 2016

EPISODE 3:THE QUEST FOR ACCELERATED DELIVERYNOVEMBER 7, 2016

CARMEN DEARDO TECHNOLOGY LEADER, NATIONWIDE IT

CINDY PAYNEDIGITAL SOLUTIONS ARCHITECT, NATIONWIDE FINANCIAL

JIM GRAFMEYERDIGITAL ARCHITECT, NATIONWIDE FINANCIAL

2

16+MILLION

POLICIES $355MILLION

CONTRIBUTEDTO NONPROFITS

AND COMMUNITIESSINCE 2000

$195.2 BILLIONIN ASSETS

8th

LARGESTCOMMERCIAL

INSURER

33,000 Nationwide associates serve customers in every state

FOUNDED IN 1926

BY MEMBERS OFTHE OHIO

FARM BUREAU

#9WRITER OF VARIABLE ANNUITIES

#69ON THE

FORTUNE500 LIST

THRIVING IN A DYNAMIC, HIGHLY-REGULATED WORLD

EPISODE 1: A NEW HOPE – AGILE AT SCALE

200+ AGILE / LEAN STANDING TEAMS 800+ BUILD PROJECTS

EXECUTED ANNUALLY

ANNUAL INCREASE IN NUMBER OF AGILE TEAMS

75%OF ALL PROJECT WORK DONE BY

AGILE TEAMS

CI CT CDESTABLISHED

PRACTICES

NEXT PHASE: APPLICATION OF LEAN ACROSS THE DELIVERY LIFE CYCLE

OF

AND

BALANCEINNOVATIONDISCIPLINE

FIRST PHASE: AGILE DEVELOPMENT

25%

4

RESULTS: SO FAR, SO GOOD

80%86% REDUCTION IN

HIGH DEFECTS

REDUCTION IN CRITICAL DEFECTS

OF AGILE TEAMS MOVED INTO TOP TWO INDUSTRY QUARTILES (QSM)

82%

INCREASE IN USER’S OVERALL

SYSTEM AVAILABILITY70%PREVIOUSLY60%

VS90% ON TIME

DELIVERY

DELIVERY

PRODUCTIVITY

SYSTEM AVAILABILITY

QUALITY

5APPLICATION & DATA SERVICES

MORE WORK TO DOSP

EED

TIME

High Accelerationduring Design, Develop and

Acceptance Testing 0

Teams waiting for work due to “discrete” planning processes

Delivery slowed down by manual and high ceremony processes

Water-SCRUM-Fall


EPISODE 2: DISCOVERING THE DELIVERY VALUE STREAM

BUSINESS

BUILDS

DESIGN / DEVELOP

DEPLOY TO TEST ENVIRONMENT

CREATE STORIES

DEPLOY

MONITORING & FEEDBACK

EXECUTE TESTS CERTIFY

DEVELOP CODE & AAT

RELEASE PLANNING

READINESS CERTIFICATION

BUILD & CI


EPISODE 3: QUEST FOR ACCELERATED DELIVERY

True North:• Reduced lead time for changes• Business enabling responsiveness


ORGANIZATIONAL STRUCTURE

I & O Shared Services Business Units

Carmen

Nationwide IT

Jim

Cindy

Nationwide FinancialTool Owner

Tool Owner

Tool Owner


MODEL LINE CONCEPT

PRINCIPLES

– Nationwide Financial and P&C model lines

– Used to “model” behavior to scale a large organization

– Demonstrate what works more powerful than preaching what might or should work

– Experiment and develop patterns for other organizations to mimic


NF MODEL LINE: MAKING IT REAL

The CHALLENGE for practitioners is making incremental progress when moving forward with a HALF-EMPTY TOOL BELT,

while being judged on a CALENDAR YEARand having to demonstrate they’re getting FASTER.


Speed to MarketFrom months to hours for Java applications

NF MODEL LINE: TOOLING

Internal CloudDeliveryFrom every servercustom built to autoprovisioned

CostsFrom $$$$$to $$

Self ManagedWork requests requiredwent from 100% to 0%

PatchingFrom operations initiated to user initiated

ConfigurationFrom complex and wide variations to simple and standard


NF MODEL LINE: 2 SPEED APPLICATIONS

Presentation Tier Business Tier

SEPARATIONreplaced by

per month

Large app releases decreased by

80%

150 small presentation tier deploys


The GOAL is to utilize to build a minimal, portable, and scalable architecture with

NF MODEL LINE: ARCHITECTURE CHANGES

12

FEATURE TOGGLINGcapabilities to support dark and canary launches and multivariate testing.

FACTOR


NF MODEL LINE: IT’S MORE THAN TECHNOLOGY

READINESS BASED RELEASES

TIME BASED RELEASES


WHAT WE GAINED

RESULTS• Credibility to drive Culture Change

– Model Lines demonstrate what’s possible– Model Lines are showing that Innovation

and standardization can be compatible (Disciplined Innovation)

• Results to Motivate Transformation– Model Lines are solving real Business

Problems Faster which motivates other Business Areas

– Model Lines are respected Leaders in the organization whose story is a powerful agent for Transformational Change


WE STILL NEED HELP EPISODE 4: BEYOND ACCELERATED DELIVERY

• Funding Model and Business Readiness • Decision Velocity due to risk adverse Culture• DevOps Ecosystem perspective for Technology decisions

rather than Individual Tool Justification• ITSM and Continuous Delivery Automation • Audits and Security Traceability• Trust in Automated Deployment and Certification


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CREDITS


THANKY U