Does your system enable you to make business decisions?

Ramco Services Resource Planning (SRP) aids Caresoft in delivering quality solutions for its customers Caresoft Global is an Engineering and IT enabled service provider established in 2006. Caresoft is spread across various locations across North America, Latin America, Europe, Middle East and Asia. With growing business and increased global presence, managing various processes across regions seemed like a huge challenge with the existing infrastructure.

Ambiguous data will not yield the right resultToday data gathering is getting cumbersome. Data is collected from different systems where multiple systems produce conflicting versions of the same data. Data

inconsistency leads to unreliable information and challenges in data integrity. There is no clarity in terms of which data point to pick and choose for the required business need. It is difficult to make the right and timely business decision with unclear data. This kind of data redundancy or duplication had to be assessed in detail.

No free flow of information across systemsThere are multiple Standalone systems which do not talk to each other. Their old IT landscape includes Tally, for expenses tracking Quick Books, for invoicing In-house system for Customer Relationship Management (CRM) Excel, for MIS reportingSince these systems were not integrated, there was no end-to-end visibility of their internal operation.

Our one stop solution enabled Caresoft GlobalRamco SRP is an ERP tailor-made for the Services Industry where focus is on human assets rather than capital assets. This is a niche offering for the Services industry with its Professional Services module organically integrated with HCM and Finance modules, thereby providing a single platform for business operations and management reporting.

Ramco SRP has paved its way into engineering services industry through the successful implementation at Caresoft Global.

INDUSTRYOUTSOURCING / OFFSHORING

HEADQUARTERSILLINOIS, USA

COMPANY SIZE1001- 5000 EMPLOYEES

About 800 employees across US and India are benefited through Ramco SRP that handles Lead Management, Contract Management, Project Based billing (Milestone based, Time & Material based and Output based), along with fully loaded HR and Finance features.

The implementation of Ramco SRP has helped Caresoft Global move away from disparate systems and manual excel reporting thereby increasing employee productivity and operational efficiency.

Remarkable software Implementation highlightsSome of the highlights during Ramco SRP implementation were,

End to end customer life cycle management starting with Lead Management, Customer Management up until Invoicing

Output based billing: A billing method that is very prominent in the outsourcing industry where customers are billed based on the number of transactions processed. For instance, medical charts, phone calls, data entry, etc.

Proposal & Estimation: The ability to define proposals for an Opportunity and revise them once they mature into customers. This feature also allows estimation of costs and revenue at a pre-contracting stage

Are you ready for the next-big shift?With organizations increasingly moving towards enabling a Digital Enterprise & with Internet of Things becoming mainstream, we at Ramco Systems are using the tectonic shift in technology to drive business benefits in a manner not thinkable earlier.

We are one of the fastest growing companies focused on providing next-gen solution for professionals in the Services industry by tightly integrating key functions such as HR and Finance with Project Management. It further provides comprehensive project tracking with revenue recognition.

If you are ready to experience this paradigm shift by leveraging technology to empower the Services fraternity, take a sneak peak of what we have in-store for you. Ramco SRP

contact@ramco.com | www.ramco.com/hcmCopyright@ 2015 Ramco Systems Ltd

35 +Countries

Payroll Across

Ramco GroupUS $1bn

Part of

Global customers350 +Trusted by

Organic & inclusive100%Ramco HCM

Then, why use a traditional ERP for services industry?For 360 degree view of revenue lifecycle, move to Ramco Services Resource Planning

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