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Page 1: Does grandmother get it? Tips for communicating better
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The way others receive your message

50%

how it looks

40%

how it sounds

10% what you say

Page 5: Does grandmother get it? Tips for communicating better
Page 6: Does grandmother get it? Tips for communicating better

KISS

Page 7: Does grandmother get it? Tips for communicating better

› Conduct in a quiet location

› Turn off pager and cell-phone

› Learn to ignore

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YES!

Page 20: Does grandmother get it? Tips for communicating better

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