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7/27/2019 Does Change Equal Progress? Using Cross-Institutional Survey Data to Examine LMS Conversions and the Smart Device Explosion (215715218)

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Does Change Equal Progress?

Using Cross-Institutional Survey Data toExamine LMS Conversions and the Smart

Device Explosion

ELI Annual Meeting 2014 / New Orleans, Louisiana



The Game Plan

• Two perspectives on how change can work atour institutions.

– How change works when driven at the

institutional level – How change works when driven by students,

faculty and staff

• We have stories, you have questions and yourown stories to share: please do!

• First, some context on the research



About the Research

• Measuring Information Service Outcomes(MISO Survey)

• 100 participating institutions since 2005

– Over 105,000 respondents (24,000 faculty, 48,000undergraduates, 32,000 staff + other populations)

• Average National Response Rates 2011-2013

–

Faculty 57.9% – Undergraduates 50.1%

– Staff 53.6%



Institutions Undergoing LMS Change

Yes

No

55 institutions in data set



Use in Transition

Pre- (or no)

transition

Mid-transition 1 Yr post transition 2 yrs post

transition

3+ Yrs post

transition

LMS Use, Students LMS Use, Faculty

More than

3x/week

1-3x/month

1-3x/week



Importance in Transition

Pre- (or no)

transition


transition

3+ Yrs post

transition

LMS Importance, Students LMS Importance, Faculty

Very

important

Important



Satisfaction in Transition

Pre- (or no)

transition


transition

3+ Yrs post

transition

LMS Satisfaction, Students LMS Satisfaction, Faculty

Satisfied

Somewhat

satisfied



The Bigger Picture

Pre- (or no)

transition


transition

3+ Yrs post

transition

Satisfaction, Overall Computing Services, Faculty

Satisfaction, Overall Computing Services, Students

Satisfied

Somewhat

satisfied



Smart Device Ownership

Using Cross-Institutional Survey Data toExamine How Device Owners Think

Differently about Library and IT Services

ELI Annual Meeting 2014 / New Orleans, Louisiana




misosurvey.org

39%61%

Faculty 2012

24%76%

Faculty 2013

No smart device

Smart phone and tablet

34%

66%

Student 2012

22%

78%

Student 2013




misosurvey.org

39%

9%21%

31%

Faculty 2012

24%

11%

38%

27%

Faculty 2013

No smart device

Tablet only


Smart phone only

34%

2%

11%

53%

Student 2012

22%

3%

18%58%

Student 2013



Smart Devices Owners

misosurvey.org

0.0% 25.0% 50.0% 75.0% 100.0%

Female

Male

Student Smart Device Ownership by Gender

0.0% 25.0% 50.0% 75.0% 100.0%

Freshman

Sophomore

Junior

Senior Student Smart Device Ownership by Class Year



Smart Devices Owners

misosurvey.org

Female

Male

0.0% 25.0% 50.0% 75.0% 100.0%

Faculty Smart Device Ownership by Gender

Arts and Humanities

STEM

Social Sciences

Other

0.0% 25.0% 50.0% 75.0% 100.0%

Faculty Smart Device Ownership by Discipline

39 and younger

40 to 49

50 to 59

60 and older

0.0% 25.0% 50.0% 75.0% 100.0%

Faculty Smart Device Ownership by Age



Service Importance

misosurvey.org

1.00 2.00 3.00 4.00

Course management system

Course management system support

Student - Academic Technologies Services

NotImportant SomewhatImportant Important VeryImportant



Service Importance

misosurvey.org

1.00 2.00 3.00 4.00

Technology support for your scholarly research

Support for technology in meeting spaces/classrooms

Time to resolve classroom technology problems


Technology in meeting spaces/classrooms

Instructional technology support


Support for digital audio/video creation

Online audio/video for academic purposes

Video conferencing

Support for innovative ideas

Web conferencing (e.g. Skype, Adobe Connect)

Faculty - Academic Technology Services

Somewhat

Important

Important Very

Important

Not

Important



Service Importance

misosurvey.org

1.00 2.00 3.00 4.00

Physical library collections

Interlibrary loan

Library circulation services

Online library catalog

Physical course reserves

Library databases (e.g. JSTOR, example)

Library discovery layer

Borrowing laptops

Library reference services

Library support for your scholarly research

Overall library service

Physical comfort in the library (e.g.…

Group study spaces in the library

Student - Library Services

Not

Important

Somewhat

Important

Important Very

Important



Service Importance

misosurvey.org

1.00 2.00 3.00 4.00

Physical library collections


Public computers in the library



Interlibrary loan

Your input into library decisions that affect you

Library research instruction for academic courses

Library e-book collections

Faculty - Library Services

Not

Important

Somewhat

Important

Important Very

Important



Service Satisfaction

misosurvey.org

27

10

0

0 5 10 15 20 25 30 35

Less Satisfied

No Difference

More Satisfied

Faculty Smart Device Owners

33

19

0

Less Satisfied

No Difference

More Satisfied

0 5 10 15 20 25 30 35

Student Smart Device Owners



Slide Header

misosurvey.org



ELI Slides – Smart Devices

misosurvey.org

1.00 2.00 3.00 4.00

Virus protection

The wired network

VPN

Performance of wireless access on campus

Availability of wireless access on campus

Faculty Service Importance - Systems

Not

Important

Somewhat

Important

Important Very

Important




misosurvey.org

1.00 2.00 3.00 4.00

Overall computing service

Access to online resources from off-campus

Status information on computing problems

Web portal

Computing Web site

Your input into computing decisions that affect you

Faculty Service Importance - General Technology Services

Not

Important

Somewhat

ImportantImportant Very

Important




misosurvey.org

1.00 2.00 3.00 4.00 5.00


Spatial analysis/GIS software (e.g. ArcGIS, Remote Sensing)

Word processing software (e.g. Microsoft Word)

Solving computer problems

Web authoring software (e.g. Dreamweaver, Contribute)

Avoiding computer problems

Database software (e.g. Access, Filemaker)

Math or statistics software (e.g. Mathematica, SPSS)

Your primary Operating System (e.g. Mac OS, Windows)

Email


Graphics software (e.g. Photoshop, Elements)

Backing up data

Voicemail

Search engines (e.g. Google, Yahoo)


Spreadsheet software (e.g. Excel)

Audio/video editing software (e.g. iMovie, Premiere)

Presentation software (e.g. PowerPoint)

Social software (e.g. Wiki, blog, podcasting, RSS)

Instant Messaging

Faculty Skills

Never

Used

Novice Basic Advanced Expert




misosurvey.org

1.00 2.00 3.00 4.00



Wired network

Current library schedule

Physical comfort in the library (e.g. seating, lighting)

Study carrels in the library



Web conferencing (e.g. Skype, Adobe Connect)



Departmental/specialized computing labs

Ease of finding physical materials in the library

Email services

Library reference services


Computing Web site

Group study spaces in the library


Email SPAM filtering


Borrowing technology equipment

Library Web site (e.g. library hours, policies)

Interlibrary loan

Technology support for your scholarly research

Campus computing labs

Campus printers

Input into library decisions that affect you

Library support for your scholarly research

Input into computing decisions that affect you

Library databasesLibrary research instruction for academic courses


Students Service Satisfaction

Dissatisfied Somewhat

Dissatisfied

Somewhat

Satisfied

Satisfied




misosurvey.org

1.00 2.00 3.00 4.00

Campus printers


Departmental/specialized computing labs

Campus computing labs

Student Service Importance - Campus Computing Labs

Not

Important

Somewhat

Important

Important Very

Important




misosurvey.org

1.00 2.00 3.00 4.00 5.00


Finding and evaluating information for your scholarship

Library databases (e.g. LexisNexis, JSTOR)

Search engines (e.g. Google, Yahoo)

Spatial analysis/GIS software (e.g. ArcGIS, Remote Sensing)

Presentation software (e.g. PowerPoint)


Backing up data

Email

Your primary Operating System (e.g. Mac OS, Windows)

Social software (e.g. Wiki, blog, podcasting, RSS)


Web authoring software (e.g. Dreamweaver, Contribute)

Audio/video editing software (e.g. iMovie, Premiere)

Solving computer problems

Instant Messaging

Graphics software (e.g. Photoshop, Elements)

Database software (e.g. Access, Filemaker)

Students Skills

Never

Used

Novice Basic Advanced Expert




misosurvey.org

34%

2%

11%

53%

Student Smart Device Ownership - 2012

No smart deviceTablet only


Smart phone only




misosurvey.org

22%

3%

18%

58%

Student Smart Device Ownership - 2013

No smart device

Tablet only


Smart phone only




misosurvey.org

39%

9%

21%

31%

Faculty Smart Device Ownership - 2012

No smart device

Tablet only


Smart phone only




misosurvey.org

24%

11%

38%

27%

Faculty Smart Device Ownership - 2013

No smart device

Tablet only


Smart phone only




misosurvey.org

1.00 2.00 3.00 4.00



Desktop/laptop computer replacement



Timeto resolve desktop/laptop problemsStatus information on computing problems

Time to resolve classroom technology problems



Computing help desk schedule


Email services

Support for technology in meeting spaces/classrooms

Wired network

ERP self serviceInput into computing decisions that affect you

Library e-book collections

Library support for scholarly research


Interlibrary loan

Email SPAM filtering

Computing help desk

Virus protection


Library databasesOverall library service

Faculty Service Satisfaction - Smart Device Owners

Dissatisfied Somewhat

Dissatisfied

Somewhat

Satisfied

Satisfied




misosurvey.org

33

19

0

Less Satisfied

No Difference

More Satisfied

0 5 10 15 20 25 30 35

Student Smart Device Owners - Service Satisfaction



Presenters

• David Consiglio – Bryn Mawr College

• Kevin Creamer – University of Richmond

• Gentry Lankewicz Holbert – Spring Hill College

• Joshua Wilson –

Brandeis University• With thanks to Katherine Furlong

– Lafayette College

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