walsall council reference
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Walsall Council
Walsall Council, Shared Services & Procurement (ICT),
Business Change, Resources Directorate,
Civic Centre, Darwall Street,
Walsall, West Midlands.
WS1 1TP
Testimonial Letter
Date: 25 February 2013
To whom it may concern,
We have provided Jasvir Bopari a work experience placement within 2nd Line IT Support at Walsall council since 31st October 2012. This is in conjunction with the Higher National Diploma in Computing and System Development course he is currently enrolled on at Walsall College.
The placement is one day a week and Jasvir works as part of the 2nd Line Support team, resolving customer IT technical issues passed on from the 1st Line Service Desk.
Jasvir has integrated into the team and has shown initiative on resolving calls using the tuition he has had at college along with shared knowledge from the team. He has attended punctually on the scheduled days as agreed, and advised us in advance when College commitments have prevented him.
We wish Jasvir well in his chosen future career.
Angela Birch ICT Customer Services and Quality Manager
Contact Tel: 01922 658427 email: [email protected] web: www.walsall.gov.uk