Tanya Baker

17 Powell Place, Swindon, SN2 2FQ

07955706742/T.Baker87@hotmail.com

Personal Profile

A highly motivated individual with a passion for customer service, whether this be in a retail setting or an office environment. With the ability to work in a fast paced environment and meet deadlines set. I aim high to progress within the roles and challenges I am set and given.

Skills

Excellent customer service skills

Punctual, reliable, self-motivated, conscientious and enthusiastic

Excellent communication skills both written and verbal

Positive and proactive team member

Approachable and respectful

Cash handling experience

Career HistoryStock Assistant Aldi Stores LTD June 2014 - Present

Reporting to the store manager, my duties as a Store Assistant include:

* Supporting the Store Manager and Shift Managers in running the store and maintaining standards

* Providing great customer service

* Replenishing stock

* Processing deliveries

* Carrying out general shop floor processes to ensure the smooth running of the store

Volunteer work at TCV 2014I took part in a volunteer role at tcv which included admin tasks and helping people with their literacy tasks.

Shift Manager One Stop Ltd 2007 2010

As the Shift Manager, my duties were to:

* Support the Store Manager in running the store and driving the team to deliver great customer service

* Spend the majority of your time on the shop floor working with the team, training and coaching them to achieve results

* Provide feedback to the Store Manager on retail processes

Store Assistant One Stop Ltd 2007 -2010

Reporting to the store manager, my duties as a Store Assistant included:

* Supporting the Store Manager and Shift Managers in running the store and maintaining standards

* Providing great customer service

* Replenishing stock

* Processing deliveries

* Carrying out general shop floor processes to ensure the smooth running of the store

Customer Sales Tile Clearing House 2005- 2007

Reporting to the Store Manager, my main duties were:

* Deliver exceptional levels of customer service through inspiring and engaging the customer

* Deliver and exceed personal sales targets through exceptional service

* Use effective questioning techniques to identify specific customer needs

* Build and maintain positive working relationships with trade account customers

* Advise customers on suitable products, identify and maximize sales opportunities

* Resolve customer queries and complaints with professionalism and enthusiasm

* Work as part of a team to maintain exceptional store standards of presentation, including merchandising & stock control

Warehouse Operative Early Learning Centre 2004- 2005

My duties while working as a Warehouse Operative were:

* Taking delivery of goods and supplies

* Checking for damaged or missing items

* Storing goods

* Moving stock around by hand, using lifting gear or a forklift truck

* Picking and packing orders

* Loading goods for dispatch (some jobs include delivering)

* Keeping records of stock

* Keeping paperwork up to date

* Cleaning work areas

Warehouse Operative WHSmith Distribution Centre 2003 - 2004

At W.H.Smith my duties included:

* Picking and packing orders for multiple stores

* Auditing stock throughout the warehouse

* Checking goods in and out,

* Maintaining the cleanliness and safety of the work area

* Working to and meeting deadlines

* Overseeing a team of 12 on some occasions

Qualifications:

* Educated to a GCSE level at Churchfields School

* Level 2 Diploma in Retail gained while working at One Stop

* B TEC Level 2 Certificate QCS in Business Administration

* TCV SSU 4 week course with workshops including, City and Guilds Level 3 Customer Service, Interview skills, Confidence and Motivation and Effective Communication MAY 2014

Interests and Hobbies:

I enjoy Cooking, Reading, Trivia, Word Puzzles and Spending quality time with my children.

References available upon request