Aurora Maria Menke-Soifakis

407 SE 4th St.Bend, OR 97701541-810-8022

ladyofclass72@gmail.com

Office management/Customer Service

I am a positive and upbeat individual who believes life is what you make it! I am also a very dedicated and technically skilled business professional with a versatile administrative support skill set that I have developed through experience as an office manager, secretary, administrative assistant and office clerk. I utilize this experience as a phenomenal employee who gets the job done!

KEY CAPABILITIES

*Professional/Personable appearance.

*Excellent with greeting customers and provide the utmost customer service.

*Experience answering multi- line phone systems.

*Excel in assisting to resolve employer challenges with innovative solutions.

*Ability to manage multiple and simultaneous priorities.

*Strive to increase efficiency and create positively based office environment.

*A Go-Getter attitude – if I don't know it...I will learn it!

PERSONAL CAPABILITIES

*Excellent and positive communication.

*Upbeat telephone manner.

*Excellent verbal and written skills.

*Over 8 years of computer literacy.

*Successful time management skills.

*Amazing problem solving and self-starter.

*Excellent conflict resolution skills.

*Creative and very intuitive.

*Teamwork orientated.

*Detail orientated

*Bright and very energetic.

OFFICE SYSTEMS

* MS Office Suite.

*Word and Adobe PDF/Quick books/Excel.

*Payable/Receivables management.

*Vendor/Purchase order management.

*Shipping/Receiving.

*Meeting/Event planning.

*Records Management.

*Social media page management.

*Email management

EXPERIENCE

Bend Dutch Vacation Rentals

Office Manager./Operations Manager

777 NW Wall St. #106

Bend, OR 97702

2014 – Presently

Overview of duties:

All phases of office management and administration procedures in order to operate and create an effective and smooth running office environment. Experienced in all administrative assistant duties and office procedures; including superior customer service, property management procedures including sales and brokering of local services. Responsible for the creation of, and maintaining, effective interaction and positive based accounts management, vendor management including scheduling with vendors, customers, and housekeeping staff. AR/AP and responsible for quality control management and crisis management with our valued customers with the creation of necessary action plans for unique situations. Interview and Screen customers and tenants and employees for valuable goals, information, etc. necessary to ensure a positive based experience with our agency.

Accu-cast (Lifecasting Arts)

Office Manager/Executive Assistant

20420 Harper Rd.

Bend, OR 97701

2012 – 2014

Overview of duties:

Provide exemplary and positive customer service to our valued customers and completed all office management services as an executive assistant to the owner and company. Completed customer sales, account creation and management. I fulfill multi-dimensional roles in order to develop and deliver a successful customer service oriented and maintain a positive office environment for customers and employees and supervisors. I fulfill varying roles including, invoicing, purchasing, ordering, packing, shipping, and AR/AP and all customer relations for a locally owned company.

RJs Appliance Repair & Removal Services

Office Manager/Executive Assistant

Klamath Falls, OR 976012009 to 2012

Overview of duties:

All phases of customer service, sales and business management for a ‘green based’ appliance repair and

removal service. Performed all responsibilities for coordinating ALL office functions and supervising a team of four employees and assist the fellow administrative professionals.

Rock E Points

21116 Mallard Lane

Klamath Falls, OR 97601

Office Manager/Administrative Assistant2007 to 2009

Overview of duties:Responsible for all sales, customer service and daily operations of a new business. Maintained a very positive environment in order to ensure successful operations, and applications of all office management procedures.

HOBBIES:

I love the outdoors! Hiking and camping in beautiful central Oregon.

I enjoy cooking, and reading and being physically active.

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EDUCATION

1998 – BA Counseling Psychology Simpson Christian College, Redding CA

Graduated with honors on the Dean’s List with a 4.0 GPA

References

Shannon Houston – Business Employment Spec. - 541 - 408-1341

Gwynn Alexander – Business Owner – 541-788-0140

David Coy Luebbe – Insurance Claims Adjustor – 541-306-9538

Shelly Connelly – Business Owner – 541-419-8837

Greg Kennerly – Retired - 541 – 207 – 5829