C B5 selkirt court , stoke on trent , staffordshire st33ps

Home: 01782 953685 - Cell: 07969855998 - chris210865@gmail.comS

Conscientious Manager effective at managing and leading teams, managing retailoperations and promoting merchandise to increase profits. Manager dedicated to hiringtop-notch sales associates and ensuring that retail operations run smoothly. Organisedand effective at encouraging staff cooperation and productivity. Shop Manager focused onmaximising productivity and increasing customer base. Believes exceptional customerservice is essential to retail success. Dedicated Shop Manager with more than 25 yearsexperience in retail management. Well-versed in directing personnel, creating effectivemerchandising projects and using sales strategies to boost store sales. Personable ShopManager who respects and appreciates all retail associates. Motivates employees usingpositive reinforcement and creative reward systems. Shop Manager driven to apply astrong work ethic and motivational skills to achieve targets, as well as employee andcustomer satisfaction. High-performing Shop Manager familiar with managing a range ofpersonalities. Experience with standalone shops as well as those in a shopping centreenvironment. Shop Manager specialising in managing small high-end boutiques.Polished professional who trains employees on exceptional customer service etiquetteand sales techniques. Results-driven Assistant Manager determined to exceed companysales goals. Leverages financial and marketing education to make smart purchasing andmerchandising decisions.

SExcellent customer service skillsHourly shift managementPOS systemsPersonnel developmentCustomer relationsMerchandisingBank deposit proceduresGoal-orientatedDetail-orientatedStrategic thinkerMathematical aptitudeShop displaysStaff training and developmentOpening and closing proceduresCustomer-orientated

Cash-flow analysisCritical and creative thinkingHighly organisedCreation of sales comp structuresMarketing strategyTeam building expertiseCustomer satisfactionBudget developmentExcellent listening skillsExcellent listening skills

W H02/2012 to Current Branch Manager

Heron Foods – Stoke on TrentInterviewed job candidates and made staffing decisions.Counted cash drawers and made bank deposits.Managed staff of 3 sales associates,12 team leaders and 2 assistant managers.Assigned employees to specific duties to best meet the needs of the shop.Reordered inventory when it dropped below predetermined levels.Instructed staff on appropriately handling difficult and complicated sales.Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed.Organised private mailbox system using mailbox manager software.Scheduled and led weekly shop meetings for all employees.Increased profits through effective sales training and troubleshooting profit loss

areas.Reported to the district manager regarding all shop and staff issues.Completed profit and loss performance reports.Trained and developed new associates on POS system and key sales tactics.Implemented a new ordering process and identified poor work habits to improveprocess effectiveness.Increased sales volume by 6% in less than2 years.Generated repeat business through exceptional customer service.Conducted stock inventories once per quarter.

02/2004 to 09/2014 owner / lincenseeself employed – stoke on trent

Trained and developed new associates on POS system and key sales tactics.Implemented a new ordering process and identified poor work habits to improveprocess effectiveness.Increased sales volume by 26% in less than4 years.Generated repeat business through exceptional customer service.Conducted stock inventories once per quarter.Completed profit and loss performance reports.Increased profits through effective sales training and troubleshooting profit lossareas.Organised private mailbox system using mailbox manager software.Planned budgets and authorised payments and merchandise returns.Hired, trained and evaluated personnel in sales and marketing.Instructed staff on appropriately handling difficult and complicated sales.Reordered inventory when it dropped below predetermined levels.Assigned employees to specific duties to best meet the needs of the shop.Counted cash drawers and made bank deposits.Interviewed job candidates and made staffing decisions.

E1984 Bachelor of Business Administration: Business

Stoke on Trent College - Burslem CampusA

Exceeded monthly sales goals 26 months in a row.Managed a shop that exceeded company expectations in every category during the1/2/4 quarter.Increased sales by6% by coaching department managers on new merchandisingstandards.Achieved the 6 national shop ranking within 2 years.

AMember of the BIIB

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