Professional Resume for Abdi Adan Page 1

Abdi Adan

abdul_99_2001@yahoo.com

Career Summary

A focused System Engineer with over 6 years overseas and New Zealand professional experience in the areas of Microsoft based Systems and Servers/PC management, deployment, analysis, design, maintenance and troubleshooting. Demonstrated ability to analyse, problem solve, develop a strong customer focus and

relationship, support and communicate effectively at all levels across the organisation

Key Strengths

Fast learner - adapting to change of environments Energetic and Innovative - Client Focused

Attention to detail - Strategic Accepts responsibility and takes ownership Honest, respectful with values and integrity

Experienced in working with teams to achieve meaningful outcomes Organised - analytical skills and excellent time management

Summary – Certifications and Skills

Certifications

Microsoft Certified Professional (MCP) from Microsoft Corp, USA Since 2003

Microsoft Certified System Engineer (MCSE) from Microsoft Corp, USA Since 2003

Microsoft Certified System Administrator (MCSA) from Microsoft Corp, USA Since 2003

Microsoft Network Administration Certificate Level 6, from WelTec, 2011

Technical Skills

Technology Level Tasks

Server Operating Systems

MS Windows 2003/2008 R2/2012 R2 Server advanced Installation, administration, troubleshooting

Server H/W and S/W Maintenance advanced Installation, administration, troubleshooting

Desktop Operating Systems

MS Windows XP, MS Windows 7 Pro advanced Installation, administration, troubleshooting

Ms Windows 8, 8.1 Pro, 10 advanced Installation, administration, troubleshooting

NET Applications

Active Directory & Group Policy Objects advanced Installation, administration, troubleshooting

TCP/IP, DNS, WSUS, IIS & DHCP advanced Installation, administration, troubleshooting

MS Exchange Server 2003/2007/2010/2013 advanced Installation, administration, troubleshooting

Microsoft Deployment Toolkit Professional Installation, administration, troubleshooting

Kaseya, VM Ware and MS Hyper V Professional Installation, administration, troubleshooting

Routers, Switches, Firewalls advanced Installation, administration, troubleshooting

Cloud Based Technology

MS Office 365 Cloud Based Environment advanced Deployment, administration, troubleshooting

G Suite (Google Apps) advanced Deployment, administration, troubleshooting

Connect Wise Professional Administration

Applications

MS Outlook 2003/2007/2010/2013 advanced Installation, administration, troubleshooting

MS Office 2007/2010/2013 advanced Installation, administration, troubleshooting

Antivirus Products (Symantec, AVG, AVAST) advanced Installation, administration, troubleshooting

Professional Resume for Abdi Adan Page 2

Experience Senior Technical Specialist Technical Support

Jan 2016 to Present

New Era IT CBD, Wellington

Key responsibilities:

Installing, maintaining and supporting organisations’ computer/network infrastructures

Managing installation of new Servers, Storage devices, Printers, and network equipment

Supporting both MS Windows and MAC server and desktop environments

Handling and managing virtualization with VMware vSphere and ESXi

Managing Google Apps deployments/exchange to Gmail migrations

Managing MS Domain Management including AD, DHCP, DNS, WDS, Print, Exchange, GPO

Providing daily support / monitoring of systems both onsite or remotely

Implementing and Managing new hardware replacements

Ensuring all systems are functioning correctly, securely, efficiently and are providing

the best performance for all end users

Working closely with technical team to identify and prioritize systems functionality

Working closely with other engineers to provide technical solutions that can improve

systems efficiency, documentation and standards to provide better ICT infrastructure

Developing and maintain strong customer relationships with internal and external stakeholders

Providing vital communication link between client, account managers, senior technical staff

Experience Systems Engineer Technical Support

2014 to 2016

Business & Office Solutions Lower Hutt, Wellington

Key responsibilities:

Assisted in the design, testing and implementation stages of Windows Server projects

Configuration/installation of all server/PC H/W, including installation of operating system

Windows Administration, Monitoring, Troubleshooting, Migration & Upgrade on:

Active directory and Windows based domains, Group Policy

DNS, DHCP, Mail servers (MS Exchange)

Antivirus solutions (Symantec, AVG, etc.)

Backup solutions (Shadow Protect backup, Symantec backup etc.)

MS Office 365 (Email system, SharePoint, Lync, One Drive for Business)

Provided extensive onsite technical support, troubleshoot and solve any problems for clients

using windows XP, 7, 8.1 & 10, desktop application & network connectivity

Managed Internet, Telephone and office network services availability & troubleshooting issues

of (LAN, WAN, VPN, VoIP, Wireless, Router, Switch, ADSL-VDSL, UFB, Network Printer)

Monitored, updating Antivirus tools, backups tools, Service packs

Communicated effectively with team members regarding on-going clients’ issues or passing

proper info and share resolutions info with staff members

Worked closely with colleagues to resolve issues and ensure clients’ satisfaction

Professional Resume for Abdi Adan Page 3

Generated written documentation of systems faults, troubleshooting and procedures plus

regular system reports to the Management for systems improvement

Key Achievements

Migration of existing Windows 2003 Server to Windows 2008/2012 R2- Design and rollout

Creation of a documentation system and keeping it up-to-date

Ensured a smooth technical operation of existing networks in order to improve productivity,

performance and availability for end users, including staff, clients & suppliers

Experience Systems Administrator Technical Support 2012 to 2015

Align Limited Petone, Wellington

Key responsibilities: Deployed, managed and maintained Windows 2008 R2 Server, Windows XP, 7, 8.1 Pro

Deployed, managed and maintained Active Directory objects and Group Policy objects

Deployed, managed and troubleshot office network resources (LAN, WAN, VoIP, Wireless,

Routers, Switches, Network Printers, Structure Cabling, Patch Panel).

Configured, managed and troubleshot MS Outlook 2007, 2010, 2013, Office 365

Extensive technical support to clients either via phone, remote access or onsite visit

Checked clients’ satisfaction by making a follow up call to ensure problems resolution

Communicated extensively with external clients & internal staff to resolve systems issues

Translated clients’ nontechnical requirements into highly specified project briefs

Provided training to clients for implementations of any customized applications

Worked closely with colleagues, developers, and clients to ensure technical compatibility

Key Achievements

Migration of existing Windows 2003 Server to Windows 2008 R2- Design and rollout

Assisted in the development of the help desk system application (SharePoint Based)

Creation of a documentation system and keeping it up-to-date

Improved quality and timeframe of services and gained clients’ trust and satisfaction

Experience

ICT Administrator Technical Trainer 2011 to 2014

WCC Smart Newtown Newtown, Wellington

Key responsibilities:

Upgraded and migrated existing Windows 2003 Server to Windows 2008 R2

Managed and maintained Windows 7 desktops and Windows 2012 R2 Server

Managed, diagnosed and troubleshoot LAN/WAN such as DNS and DHCP

Created, managed and maintained Active Directory, Group Policy

Deployed, Managed, implemented technical solutions for existing systems

Managed, diagnosed and troubleshoot ADSL2, VDSL2 & UFB Routers

Communicated extensively with internal staff to resolve ongoing systems issues Taught basic courses such as MS office suit to diverse cultural students

Professional Resume for Abdi Adan Page 4

Extensive Help Desk support to clients, maintained Smart Newtown Website

Regularly improving client system’s performance, troubleshooting system’s errors

Key Achievements:

Taught and trained over 400 students who came from diverse age and cultural

backgrounds using different languages at the same time in one session

Designed, Delivered and supported a complex 100 + user Accounts on AD

Implemented and managed Windows 2012 Domain with DDNS, DHCP Services

Implemented Network and Server monitoring system so system managers can

monitor the status of the Network and Servers via a consolidated Web interface.

Creation of a documentation system and keeping it up-to-date

EDUCATION

Personal Interests

Traveling, Music, reading, and playing chess

Badminton, Biking, outdoor sports

Referees References are available upon request

Degree University Country Year

Master of Science (M.Sc CS)

Major Subject: Computer Science Sikkim Manipal University Hyderabad, India 2005-2007

Bachelor of Computer Management (B.C.M)

Major Subject: Business Administration Dr. B.A.M.U University Aurangabad, India 2004-2005

Bachelor of Science (B.Sc CS)

Major Subject: Computer Science Dr. B.A.M.U University Aurangabad, India 2001-2003