2015program

Sponsored By: Organized By:

March 23-25, 2015 • Dublin, Ireland

medical europeFIELD SERVICE

Europe’s Most Interactive Forum for Medical Device Service & Support Executives

“Across Europe, medical device manufacturers want to develop proactive customer service & a surefire way to keep pace with remote technology advancement. Until now, they had no way to share their ideas for the future in an open, collaborative environment. So we created Europe’s most interactive forum for service & support executives- a 3 day meeting with the real leaders of the industry helping to transform their business in the digital age. Welcome!”

Greg Ashton Executive Director Field Service Medical Europe

FSME 2015: The World’s Most Interactive Forum for Medical Device Service & Support Executives PAGE 2

+1.888.482.6012 • [email protected] • FSMEU.com



Practitioner-only workshops, one-to-one speaker meetings & a dedicated mobile app will cultivate invaluable, career-long relationships. Throughout the three days, you will tackle your most pressing issues & brainstorm solutions with an intimate, hand-picked group.

Small & medium-sized field service organizations face unique challenges. Don’t miss our interactive discussions where you can talk with other directors & managers who share your responsibilities & resource level.

70% of the audience have a Service & Support role, while our select solutions providers are pre-qualified & on-hand to provide additional support.

The Most Interactive Field Service Event Ever

Separate Workshops For Field Service Marketing & Service Excellence

Medical Device Executives Dominate The Audience



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Audience Snapshot:

Total Attendees120

Speakers40

Companies70

Here’s who you will meet:

34%Field Service

10%Senior Management

10%Engineering

VP/ Director/

Head

Medical Device

Manufacturing

Senior Manager/Manager

MiscellaneousField Engineer

Medical Labs/

Equipment

C Level/President

Research & Development

62% 78%

18%13%12%

7%8%2%

12%Customer Care

13%Marketing

21%Operations

Seniority Industry

Job Function

See a real return on investment of your time out of the office



Meet Our Expert Speakers

“This network provides great insights to current trends in the industry and gives me the opportunity to discuss and reflect ideas and experiences with experts in the field of service management”Christian Eras VP Global Service Ziehm Imaging GmbH

“Open Innovation tends to be the future of Industry. If you share this vision too, Field Service is the best place to be.” Richard Bouaoun Director of Operations Defymed

“Field Service is for me the yearly occasion to meet with peers from other industries, discuss the latest developments in services and see how these are implemented in other companies. It is a great place for networking and inspiration for my day to day activities”Rokus Harder Director, MRI Field Support and Education Philips

“These annual Field Service Medical events are important to my organization because we learn best practices from various stakeholders in our industry. Every event helps me identify the strengths and weakness in my service business.”Sean Jordan Service Director BioTek Instruments


+1.888.482.6012 • [email protected] • FieldServiceMedicalEU.com



Jerome Descheirder Chief Marketing Officer & BD Director Services Europe GE Healthcare

Corey Pawlichuck Sr. Manager, Global Service Abbott

Frank Bunge Global After Sales Service Director Leica Microsystems

Philippe Ameryckx Director, Area Customer Service EMEA Abbott

Thomas Pietzuch Manager, Customer Service Edwards Lifesciences

Wojtek Bulatowicz Sr. Manager, EMEI Services and Solutions Welch Allyn

Charlie Apps Technical Services Manager, EMEAC St. Jude Medical

Kim Rosier International Field Service Engineer Rapid Micro Biosystems

Adam Steele Technical Service Manager ERMEA Spectranetics

Paolo Aschedamini Service Director Pentax Lifecare

Stephane Berger Global Service Director Supersonic Imagine

Ivo Ruckstuhl Head of Mobile Solutions / Executive Board Coresystems

Tom Buckley Sr. Director, Customer and Global Technical Services American Medical Systems

Jim Greaney VP, Global Customer Excellence Siemens Healthcare

Vincenzo Galgano Field Engineer, EMEA & Russia Cytori

Stef Vanneste General Manager EMEA Medical Products Terumo-Europe NV

Camillo Docimo Regional Director EMEA Obalon Therapeutics

Satschin Bansal Director, Hospital Services & Solutions Business Unit EMEA Zimmer

Benoit Lamairesse Product Leader -Ultrasound, EMEA Services Marketing GE Healthcare

Fabrice Rosenstiehl Head of Customer and Business Development Europe Cochlear

Chris Hagen Commercial Director, EMEA Device Business Unit Hospira

Peter Fehlmann Director, Strategic Account Management & Lilly Alliance EMEA DePuy Synthes

Jeremy Wheeler Head of Operations Aircraft Medical

Eric Lyaudet Sr. Director and General Manager, Communications & Technical Services Stryker Europe

Bernd Mahlmann Head of Value Added Customer Services Institut Straumann AG

Marc Beukelaers Service Manager, Capital Equipment St. Jude Medical

Chris La Fratta VP Service, Region Europe AFLAME Elekta

Andy Burgess Global Category Director, Medical Devices Mylan

Ben Heubl Digital Health Geek, Innovator & Journalist (Special Guest)

Nicole Theelen Quality Management System Leader, EMEA Pentax Medical

Sue Carnes Service Account Manager, EMEA ViTAL

Stephen Hodson Commercial Service Director, Area Europe Abbott Diagnostics

Maurice Bérenger CEO ProTip Medical

Tim Faulkner Vice President, Continental Europe Click Software

Meet Our Expert Speakers continued

“Attending Field Service puts me face to face with leaders across industry to benchmark, exchange information, and build relationships. The speakers & program are great, but you can’t miss out on the networking receptions & roundtable discussions – that is where I get the most work done.”

- Steve Raters, Director of Field Service Operations, bioMerieux



Frank Bunge Global After Sales Service Director Leica Microsystems GmbH

“Field Service continues to grow in importance; it is one of the best ways to drive customer experience & to differentiate from your competition. This meeting helps to confirm that you are on the right track with your activities.”





Venue



Conrad DublinEarlsfort TerraceDublin, D2, IrelandTEL: +00353 1 6028900

Hotel Room InformationRoom Rate: €179 plus tax(Bedroom rates are inclusive of Full Irish Breakfast and Wifi)Field Service Medical Europe has secured a special conference rate of €179 a night plus tax for attendees. In order to make your reservation, please call the Conrad Dublin at +00353 1 6028900 and identify yourself as an Field Service Medical Europe attendee and quote group code GFIES. Rooms are limited and are on a first come, first served basis, so make your reservations as soon as possible. The special rate expires Monday, March 9, 2015. After this date, rooms may still have available, so inquire with the hotel if you have missed the cut-off date.

Welcome to Conrad Dublin, a five-star luxury hotel in the heart of the city. Enjoy a marvelous stay at this hotel, winner of a 2014 TripAdvisor Travelers’ Choice award for Top 25 Luxury Hotels in Ireland, a 2014 TripAdvisor Certificate of Excellence Award and the World Travel Awards Ireland’s Leading Hotel 2013Dublin’s city center is rich with historical sites and landmarks, from Dublin Castle, part of which dates from the 13th Century, to St. Stephen’s Green, a beautiful park featuring many buildings, statues and memorials. For a taste of Dublin’s illustrious literary tradition, visit the Dublin Writers Museum, which occupies a beautiful 18th Century house and features museum rooms, a library and gallery. Lined by the Natural History Museum and the National Gallery, Merrion Square is a beautiful Georgian Square which was once home to W.B. Yeats and Oscar Wilde. Discover Dublin’s rich religious history by visiting St Patrick’s Cathedral and Christ Church Cathedral, which dates from c. 1030.As famous for its pubs as it is for its writers, contemporary attractions in Dublin are just as rich with culture and detail as the city’s historical sites. The O2 ampitheater features top music acts and stunning live performances. Visit the Guinness Storehouse and learn the vivid history of Ireland’s most popular drink, or explore the Old Jameson Distillery and discover how the best-selling Irish whiskey in the world is produced. Situated just across the road from the Conrad Dublin hotel, the National Concert Hall is Ireland’s principal venue for classical music concerts, from Beethoven to Bach. Also within a ten-minute walk of the hotel is the University of Dublin Trinity College Library. Among its many attractions are the Book of Kells, the Oscar Wilde Centre and Samuel Beckett Theatre.

linked to this url: http://conradhotels3.hilton.com/en/hotels/ireland/conrad-dublin-DUBHCCI/index.html



Day 1: The Future Of Proactive Customized Service & Support

Monday, March 23, 2015

· Going above and beyond customer need through proactive & innovative intervention · Deploying resources that will ensure first time fix, 24 hours a day, 7 days per week · Offering customers a premium package that will minimize their total cost of downtime to near-zero



Day 1: The Future Of Proactive Customized Service & Support

Monday, March 23, 2015

7:30 Continental Breakfast & Registration

8:25 Welcome Remarks Greg Ashton

Director Field Service Medical Europe

8:30 Opening SucceSS StOry: Building A Long Term Relationship Between The Field Technician & Customer To Improve Communication & Monetize The Interaction

Jerome Descheirder Chief Marketing Officer & BD Director Services Europe GE Healthcare

8:50 iceBreAKer WOrKSHOp: Towards A Same-Day Model As The Future Of Accelerated Service & Support

Introduce yourself to those sitting at your table & learn how they are tackling their most pressing challenges. Is a Same-Day Service model a realistic goal for your business? This is your first of many opportunities to enhance your support network & learn from each other!

9:20 Morning Networking Break

Concurrent Sessions

Field Service Marketing Excellence In Service

9:50 Chairperson’s Opening Address Opening Address from ServiceMax

10:00 WOrKSHOp A: Building, Marketing & Delivering; A Service Model Aligned With Customer Expectation · As the role of the field technician continues to evolve,

what have we learned so far in our drive to develop & maintain the customer base?

· Going above and beyond customer need through proactive & innovative intervention

Workshop Moderator TBD To participate, contact [email protected] 646-200-7947

WOrKSHOp B: Beyond Segmentation: Innovating The Services Space To Tap Into Hard-To-Reach Revenue Pockets · Securing market share early by building high & low-

end solutions approaches · Segmenting by sales channel & reconnecting with

dormant accounts · Scaling vs monetizing: choosing the when and where

of your battlesBenoit Lamairesse Product Leader -Ultrasound, EMEA Services Marketing GE Healthcare

10:40 WOrKSHOp c: Spotlight On Customer Lifetime Value · Establishing a profitable relationship with the right

customer over time · Understanding the impact that consistent quality

service has on customer satisfaction and on your bottom line

Marc Beukelaers Service Manager, Capital Equipment St. Jude Medical

WOrKSHOp D: Operating A Centralized Vs. Decentralized Organizational Structure Across Europe · Gathering information from the field quickly &

avoiding duplication of efforts in a multi-dimensional matrix organization

· Developing consistency to drive all regions & partners to the highest level

Chris Hagen Commercial Director, EMEA Device Business Unit Hospira



12:00 Lunch For All Attendees

1:30 Chairperson’s Afternoon Address

1:40 AfternOOn KeynOte: Enabling Mobile Workers To Drive Profitability And Better Customer Experience

Tim Faulkner Vice President, Continental Europe ClickSoftware

2:00 pAnel: Capitalizing On The Technician’s Status As Trusted Field Advisor · Equipping technicians with soft skills & leadership

training in addition to technical skills & knowledge to ensure optimum collaboration with the customer

· Developing a sustainable training program to keep the workforce productive & engaged

· Balancing the cost & frequency of training vs. the added value to the customer

Rokus Harder Director, MRI Field Support and Education Philips

Vincenzo Galgano Field Engineer, EMEA & Russia Cytori

Nicole Theelen Quality Management System Leader, EMEA Pentax Medical

2:40 pAnel: Overcoming International Barriers To Ensure Efficient & Profitable Working Relationships · Navigating time zones, language, cultural issues &

global inventories · Utilizing staff modeling & shift planning tools to

respond to cross-country labor laws · Working through integration & regulatory

complexities when partnering with 3rd party providers

Richard BouAoun Director, Operations Defymed

Jeremy Wheeler Head of Operations Aircraft Medical

Andy Burgess Global Category Director, Medical Devices Mylan

3:20 Afternoon Networking Break

4:00 Manufacturer Success Story: Opening Clear Lines Of Communication With The Customer In An Aftersale Service Contract

Kim Rosier International Field Service Engineer Rapid Micro Biosystems

4:20 future fOcuS WOrKSHOpS *Join two interactive discussions for 40 mins

each to talk with other directors & managers who share your responsibilities & resource level. The best conversation you’ll have all year!

1) Cross-Country Integration In A Forward Thinking, Patient Focused Manufacturer

Adam Steele, Technical Service Manager ERMEA, Spectranetics

2) Service Innovation & Transformation Ivo Ruckstuhl, Head of Mobile Solutions / Executive

Board, Coresystems 3) Customer Loyalty & Experience Management

Around The World Jim Greaney, VP, Global Customer Excellence,

Siemens Healthcare 4) Personalizing Voice Of Customer To Identify

Hidden Demand Frank Bunge, Global After Sales Service Director,

Leica Microsystems 5) Utilizing Social Media To Combat Customer

Dissatisfaction Paolo Aschedamini, Service Director, Pentax

Lifecare 6) Collecting & Disseminating Customer

Satisfaction Feedback After Service Visits Tom Buckley, Sr. Director, Customer and Global

Technical Services, American Medical Systems

5:20 Grand Opening & Welcome Reception In The Social Hub

Day 1: Continued

11:20 WOrKSHOp e: Gaining Internal Acceptance For Service Through Improved Communication & Collaboration · Ensuring superior service understanding across the

entire business hierarchy, from the top-down · Investing in knowledge management tools to develop

field talentSean Jordan Service Director BioTek Instruments

WOrKSHOp f: Creating a Sales & Service Hybrid “Ambassador” Role To Ensure Customer Retention & Growth · The Ultimate Customer Experience - one point of

contact for clients, addressing all their needs adding value and building a true partnership

· Proactive Service and Customer Care – reducing reactive service, expanding sales and assuring contract renewals

Stephen Hodson Commercial Service Director, Area Europe Abbott Diagnostics



Day 2: Online, Ontime, EverytimeTuesday, March 24, 2015

· Capitalizing on advancements in new mobility & remote technology · Turning remote diagnostic possibilities into reality to create a superior level of predictive maintenance · Overcoming the hidden costs of equipment failure & downtime



Day 2: Online, Ontime, EverytimeTuesday, March 24, 2015

8:00 Continental Breakfast & Registration In The Social Hub



9:00 Chairperson’s Opening Address

9:10 Opening KeynOte: Transitioning To A Remote Centric, European Support Centre


9:30 Keynote Presentation From ServiceMax

9:50 pAnel: Remote Capability- Where Are We Headed & What Makes Sense For Your Organization? · Harnessing the power of analytics to procure

better information from the field & acting on it proactively

· Connecting & managing the legacy installed based that is already out there

· Tackling concerns around patient privacy & information security

Philippe Amerycx Director, Area Customer Service EMEA Abbott

Fabrice Rosenstiehl Head of Customer and Business Development Europe Cochlear

Stef Vanneste General Manager EMEA Medical Products Terumo Europe NV

10:30 Live Poll Audience Survey & Networking Break In The Social Hub



1) Identifying Trends In Self Service To Eliminate Repeat Call Out

Space Available To Participate (lead a topic of your choice) Contact [email protected] +1.646.200.7947

2) How To Establish Service Innovation In A Product Driven Organization

Christian Eras, VP, Global Service, Ziehm Imaging GmbH

3) Optimizing Fleet Overview With Or Without Remote

Stéphane Berger, Global Service Director, SuperSonic Imagine

4) Workshop hosted by ServiceMax 5) Implementing A Robust Cybersecurity Policy To

Ensure Online Network Customer Privacy Charlie Apps, Technical Services Manager, EMEAC,

St. Jude Medical 6) Intercultural, Cross-Regional Business

Management: How To Develop It, Manage It & Improve It

Camillo Docimo, Regional Director EMEA, Obalon Therapeutics


2:00 Chairperson’s Afternoon Address

2:05 AfternOOn KeynOte: The Future Of Accelerated Service & Support

Bernd Mahlmann, Head of Value Added Customer Services, Institut Straumann AG

Expert panelists sharing their key components for success



Day 2: Continued

2:25 pAnel: Driving Sustainable Change Through ‘Future Proofing’ The Workforce · Facilitating a change management program to fully

prepare the connected employee · Educating & preparing field technicians for

continuous improvement & automation on location

· Understanding that innovation is driven by engineers on the ground who undertake tasks on a daily basis

Satschin Bansal Director, Hospital Services & Solutions Business Unit EMEA Zimmer


Eric Lyaudet Sr. Director and General Manager, Communications & Technical Services Stryker Europe

3:05 Afternoon Networking Break In The Social Hub



1) Gaining A Complete Picture Of What Is Happening In The Field Through Advanced Fleet Management

Space Available To Participate (lead a topic of your choice) Contact [email protected] +1.646.200.7947

2) Driving Increased Recurring Service Revenue, Profitability & Customer Satisfaction

Hosted by ServiceSource 3) Improving Quality & Efficiency Of

Communication With Customers & Suppliers Thomas Pietzuch, Manager, Customer Service,

Edwards Lifesciences 4) How To Help Surgeons Evolve Their Practice

When Launching New Products Maurice Bérenger, CEO, ProTip Medical 5) The Future of Accelerated Service & Support Bernd Mahlmann, Head of Value Added Customer

Services, Institut Straumann AG 6) The Impact Of Wearable Devices On Service

Efficiency & Lone Worker Safety Space Available To Participate (lead a topic of

your choice) [email protected] +1.646.200.7947

5:05 End Of Day Two

Get your most pressing questions answered Take back ideas you can implement in the office in less than 24 hours



Day 3: Redefining The Service Roadmap Wednesday, March 25, 2015

· Devising a future-focused, customer-centric roadmap to maximize service return on investment · Understanding where your skill gaps lie & implementing customized training plans to bridge that gap · Implementing new-generation tools to establish field service KPIs & track workforce performance

over time



Day 3: Redefining The Service Roadmap Wednesday, March 25, 2015

8:00 Continental Breakfast & Registration in the Social Hub



9:00 Chairperson’s Opening Address

9:10 Success Story: Becoming Frontend - Why Service & Support Functions Become An Integral Part Of The Sales Process

Peter Fehlmann Director Strategic Account Management & Lilly Alliance EMEA DePuy Synthes

9:30 Success Story: Assessing Approaches To Device Ownership & The Impact This Has On Service

Wojtek Bulatowicz Sr. Manager, EMEI Services and Solutions Welch Allyn

9:50 pAnel: Assessing & Capturing Field Service Knowledge Before Retirement · Ensuring the depth of knowledge acquired by your

experienced field technicians is not lost when your workforce retires

· Understanding where your skill gaps lie & implementing customized training plans to bridge that gap

· Quickly disseminating best practice through a global service management suite, face-to-face training, eLearning & webinars

Sue Carnes Service Account Manager, EMEA ViTAL

Mark Coward Service Support Director Elekta

Bryan DeWitt VP, Global Pump Service and Manufacturing Hospira

10:30 Morning Networking Break in the Social Hub

11:50 pAnel: Taking Field Service Back To The Office Next Week- Maximizing Service Optimization & Revenue · As we reach the end of the show, join this

interactive discussion around some of the key lessons we have learned over the past three days

· How to effectively control your resource & manpower at an EMEA level

· How to align your strategic vision with your product roadmap to achieve revenue goals

Corey Pawlichuk Sr. Manager, Global Service Abbott

Erik van Ommen EMEA Account Activation Manager Delcath Systems

John Spadola Sr. Manager, Field Service Stryker

An Executive from ServiceSource




1) Becoming Frontend - Why Service & Support Functions Become An Integral Part Of The Sales Process

Peter Fehlmann, Director Strategic Account Management & Lilly Alliance EMEA, DePuy Synthes

2) Assessing Approaches To Device Ownership & The Impact This Has On Service

Wojtek Bulatowicz, Sr. Manager, EMEI Services and Solutions, Welch Allyn

3) The Intersection Of Public Health & Big Data Visualization

Special Guest Host- Ben Heubl, Digital Health Geek, Innovator & Journalist

4) Field Service Medical Europe 2015 Wrap-Up- What Were Your Key Takeaways From This Year’s Show?

Freeflow Conversation (No Moderator)

3:00 Dont Miss Your Last Chance To Network In The Social Hub

3:30 End Of Field Service Medical Europe 2015- Look Out For Our Digital Webinar Series & Stay In Touch!



About our SponsorsClickSoftware ClickSoftware is the only company that manages all time related services with one, single platform. With powerful algorithms and artificial intelligence, our solution is comparable to thousands of brains processing your company’s unique workflow in real-time. The result is an instant picture of current activities where smarter decisions can affect your bottom line.

coresystems coresystems is an award-winning cloud-based mobile business solutions company. The company builds innovative platforms, tools and applications that enable small, medium and large companies to effectively manage their business processes and better serve their customers. Over 120,000 users throughout the world in a range of industries use coresystems’ apps to quickly navigate, capture, record and report on highly complex business processes. In addition, coresystems has a team of qualified consultants to guide complex ERP projects to find solutions that best fit customer needs. Headquartered in Windisch, Switzerland, coresystems was founded in 2002 and currently has several offices around the world, including London, New York, Sao Paolo and Shanghai. For more information see www.coresystems.ch

ServiceSource ServiceSource focuses on driving increased recurring service revenue, profitability, and customer satisfaction for the world’s leading technology-based companies. The ServiceSource solution consists of a suite of cloud applications, dedicated service sales teams that work under its customers’ brands, and a proprietary Service Revenue Intelligence Platform™ with over a decade of renewals data, KPIs, benchmarks, and best practices.ServiceSource addresses the critical steps of the renewals process, including data management, quoting, selling, and renewal business intelligence. Its business is built on a pay-forperformance model that ensures a results-driven, shared-risk partnership with customers.

ServiceMax is the only complete suite of cloud-based, social and mobile field service applications. ServiceMax gives companies unprecedented capabilities in field service to increase revenue, perfect field service delivery, and delight customers. Companies use ServiceMax to manage the entire field service process including scheduling, parts and contracts. Customers include large enterprises such as Dupont, Elekta, and Electrolux, and smaller companies such as McKinley Equipment and Kinetico. For more information go to www.servicemax.com.

How can your team go above & beyond customer need through proactive & predictive intervention?

http://www.servicemax.com



Official LinkedIn Partner Medical Device NetworkersHelping you Connect, Work, Heal. Medical Device Networker’s is a LinkedIn

Group with the goal of encouraging networking between management-level executives in the industry. Networking is obviously a key priority for the members of this group, as well as discussing the relevant challenges and opportunities of the medical device space. This group is private and discussions are monitored to encourage quality interactions between its members. The group was founded by Eoin Barry in 2007 and has over 86,000 members to date.

Aberdeen GroupFor 26 years, Aberdeen Group has published research that helps

businesses worldwide improve performance. We identify Best-in-Class organizations by conducting primary research with industry practitioners. Our team of analysts derives fact-based, vendor-agnostic insights from a proprietary analytical framework independent of outside influence. The resulting research content is used by hundreds of thousands of business professionals to drive smarter decision making and improve business strategy. Aberdeen’s content marketing solutions help B2B organizations take control of the Hidden Sales CycleTM through content licensing, speaking engagements, custom research, and content creation services. Located in Boston, MA, Aberdeen Group is a Harte Hanks Company. www.Aberdeen.com

BlogsReleaseBlogsRelease is the #1 Industry

News Board for bloggers worldwide. We give brands/PR/social agencies the board to share content to relevant bloggers in their own specific categories. BlogsRelease is like a press release, focusing on bloggers. Here brands feature their latest and most interesting content to inspire bloggers to write about them. By using the BlogsRelease Board, brands can rise above all of the online noise created by a confusing web of content distribution and directly reach key blogger ëvoicesí to spread their message.

The Customer Experience Professionals Association (CXPA)The Customer Experience Professionals Association (CXPA) is a global non-profit organization positioned to guide and enhance the growing field of customer experience management. CXPA brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline. As a collective body, we can create a vibrant future for customer experience management.

The Enterprise Mobility NetworkThe Enterprise Mobility Network is a global community for strategic

mobility decision makers. It brings together in one place a wealth of tools and resources to help professionals working in or around the area of Mobile and Wireless Technology freely access the most up to date information about the sector and to connect and collaborate with a professional community that spans continents and verticals. www.enterprisemobilitynetwork.com

Field TechnologiesField Technologies is the premier

resource for the optimization of your field workers, service, and assets. Field Technologies provides service, transportation, and public works professionals with information on technologies including field service software, mobile computing hardware, RFID, and M2M. For more information, visit www.fieldtechnologiesonline.com.

FierceHealthITFierceHealthIT gives healthcare

executives, CIOs and IT managers the must-know news, market trends, and insights about the health IT industry. Stay up-to-date on breaking news about CPOE, EMRs, HIE, e-prescribing, and more by visiting our website and signing up for our free, weekly email news briefing. http://www.FierceHealthIT.com

FierceMedicalDevicesFierceMedicalDevices tracks the developments in the heavily-regulated medical devices and diagnostics industries. Biotech & pharma executives, device developers, engineers, and researchers rely on our free, weekly email briefing for news on FDA/EMEA regulations, clinical studies, product launches, IPOs & venture capital deals, and other critical areas. http://www.FierceMedicalDevices.com

The National Association of Service ManagersThe National Association of Service

Managers is the oldest professional nonprofit association of product service executives in the United States. Founded when service techniques were just beginning to be highly recognized as a sales and marketing tool. NASM is an organization dedicated to provide professional leadership and education to the service executive, while developing their managerial expertise in the business and organizations that they represent.

About Our Media Partners



Please note:

· To secure your team discount, register online at or contact Jack Kivik at 416.597.4778 or [email protected].

· Team discounts must be booked and paid for at the same time. Team discounts do not apply to sponsoring or exhibiting companies or non-manufacturers.

VISIT fIeldSerVIcemedIcaleu.com for THe WBr caNcellaTIoN, PoSTPoNemeNT aNd SuBSTITuTIoN PolIcY

Qualified Manufacturers:

Group Discounts for Qualified Manufacturers

Early Bird Discount -

Register By December 31,

2014


Register By January 31,

2015


Register By February 28,

2015

Standard Price

Three Day Conference Pass (March 23-25, 2015) € 1,599 € 1,699 € 1,799 € 1,899

Standard PriceStandard Price

2 Day Pass (March 31-April 1; Excludes the Practitioner Only Workshop Day) € 2,499

Standard Price

Groups of 2 Additional 20% off discounted rate

Groups of 3 Additional 25% off discounted rate

Groups of 5+ Additional 33% off discounted rate

· All discounts are taken off the full conference price. No two discounts or offers can be combined.

· Payment is due in full at the time of registration. Your registration will not be confirmed until payment is received and may be subject to cancellation

Pricing & Registration

Solution Providers Include: Any service provider to service and support organizations - Including software vendors, technology vendors, solution providers, third party logistics providers, consultants or companies with primary revenues resulting from commissions, subscriptions and/or advertising. Worldwide Business Research reserves the right to enforce the rate for non-service and support practitioners.

2015program

Documents

service support role

proactive customer service

interactive forum

medical device manufacturers

interactive discussions

additional support

future of industry

senior management