document resume ed 098 982 52 · document resume. 52. ir 001 366. gotsick, priscilla assessing...
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ED 098 982
AUTHORTITLE
INSTITUTION
SPONS AGENCY
PUB DATEGRANTNOTE
EDRS PRICEDESCRIPTORS
DOCUMENT RESUME
52 IR 001 366
Gotsick, PriscillaAssessing Community Information and Service Needs.Revised Edition. Library Service Guide No. 2.Morehead State Univ., Ky. Appalachian Adult EducationCenter.Bureau of Libraries and Learning Resources (DHEW/OE) ,
Washington, D.C.Nov 74OEG -O -73- 534127p.
MF-$0.75 HC-$1.85 PLUS POSTAGEAdults; Community Characteristics; CommunityServices; Data Analysis; *Data Collection;*Disadvantaged Groups; *Information Needs; *LibraryPlanning; *Library Services; Questionnaires
ABSTRACTOne of a series on library services to disadvantaged
adults, this guide gives a three step plan for assessing communityinformation needs. Seven methods of information gathering aredescribed, and the important factors to be considered in interpretingthe information are outlined. A pre-planning information form, asample questionnaire for agency heads, and a sample survey forcommunity residents are appended. (PF)
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AL
AC
HIA
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DU
LT
ED
UC
AT
ION
CE
NT
ER
Publ
ic L
ibra
ry T
rain
ing
Inst
itute
sL
ibra
ryG
uide
No.
2
ASS
ESS
ING
CO
MM
UN
ITY
IN
FOR
MA
TIO
N A
ND
SE
RV
ICE
NE
ED
S
by
Pris
cilla
Got
sick
CD
Lib
rary
Ser
vice
s Sp
ecia
list
App
alac
hian
Adu
lt E
duca
tion
Cen
ter
Mor
ehea
d St
ate
Uni
vers
ityM
oreh
ead,
Ken
tuck
y 40
351
Rev
ised
Nov
embe
r, 1
974
Pref
ace
Thi
s gu
ide
is o
ne o
f a
seri
es o
n lib
rary
ser
vice
s to
dis
adva
ntag
ed a
dults
. The
pur
pose
of
the
seri
es is
toex
plor
eal
tern
ativ
e w
ays
publ
ic li
brar
ies
can
expa
nd s
ervi
ces
to th
is s
peci
al g
roup
.
Eac
h gu
ide
atte
mpt
s to
rec
ogni
ze th
e di
ffer
ence
s am
ong
publ
ic li
orar
y bu
dget
s, s
taff
siz
ean
d tr
aini
ng, a
nd th
edi
ffer
ence
s am
ong
the
com
mun
ities
libr
arie
s se
rve.
Eac
h gu
ide
deal
s w
ith a
par
ticul
ar !
ervi
ce a
nd, w
here
poss
ible
, sug
gest
sse
vera
l alte
rnat
ive
way
s th
e lib
rary
can
pro
vide
that
ser
vice
to d
isad
vant
aged
adu
lts. T
he li
brar
y, th
en, c
anan
d sh
ould
furt
her
adap
t the
sug
gest
ions
to f
it th
e re
sour
ces
and
need
s of
its
loca
l com
mun
ity.
The
gui
des
com
bine
(1)
a th
orou
gh s
earc
h of
the
libra
ry li
tera
ture
; (2)
the
know
ledg
e of
pro
fess
iona
llib
rari
ans,
who
wro
te m
any
of th
e gu
ides
and
eva
luat
ed th
e en
tire
seri
es; a
nd (
3)th
e ex
peri
ence
of
the
App
alac
hian
Adu
lt E
duca
tion
Cen
ter
(AA
EC
) in
des
igni
ng in
tera
genc
y ed
ucat
iona
l pro
gram
s fo
r di
sadv
anta
ged
adul
ts.
The
AA
EC
has
wor
ked
with
sta
te, r
egio
nal,
and
loca
l pub
lic li
brar
ies
in s
even
sta
tes
in p
roje
cts
fund
edby
the
Bur
eau
of L
ibra
ries
and
Lea
ning
Res
ourc
es o
f th
e U
.S. O
ffic
e of
Edu
catio
n. I
n on
e pr
ojec
t, fo
urur
ban
and
thre
e ru
ral c
ente
rsde
mon
stra
ted
way
s pu
blic
libr
arie
s an
d ad
ult b
asic
edu
catio
n pr
ogra
ms
coul
d im
prov
e th
eir
serv
ices
todi
sadv
anta
ged
adul
tsby
coo
rdin
atin
g ef
fort
s in
rea
der
guid
ance
, rec
reitm
ent,
libra
ry o
rien
tatio
n, c
omm
unity
refe
rral
, and
in th
e se
lect
ion,
use
,an
d de
liver
y of
mat
eria
ls. T
he A
AE
C a
lso
cona
wte
d in
stitu
tes
in lo
cal p
ublic
libr
arie
s in
sev
en s
tate
sin
des
igni
ng a
nd(7
,)im
plem
entin
g lib
rary
ser
vice
s fo
r di
sadv
anta
ged
adul
ts.
Wor
k on
thos
e an
d ot
her
proj
ects
led
to th
ree
conc
lusi
ons,
upo
n w
hich
the
guid
es a
re b
ased
: (1)
that
unde
redu
cate
dad
ults
nee
d in
form
atio
n an
d se
rvit
es to
hel
p so
lve
prob
lem
s; (
2) th
at th
e pu
blic
libr
ary
can
mee
tth
ose
need
s th
roug
had
just
men
ts in
pro
cedu
res
and
inte
rage
ncy
coop
erat
ion;
and
(3)
that
the
mat
eria
ls a
nd s
ervi
ces
requ
ired
for
disa
dvan
tage
dad
ults
are
use
ful a
nd u
seab
le to
all
adul
ts.
1:73 m te) 2 r
rt
CO
NT
EN
TS
INT
RO
DU
CT
ION
1
Ass
essi
ng C
omm
unity
Nee
ds is
a F
art o
f Pl
anni
ng1
Com
mun
ity A
sses
smen
ts P
oint
to C
omm
unity
Nee
ds1
Ass
essm
ents
are
Im
port
ant t
o th
e C
omm
unity
2
STE
P 1:
CO
LL
EC
TIN
G T
HE
IN
FOR
MA
TIO
N3
Wha
t Inf
orm
atio
n is
Nee
ded?
3W
here
Can
the
Info
rmat
ion
be F
ound
?4
Wha
t Met
hods
Can
be
Use
d to
Col
lect
the
Info
rmat
ion?
4
Met
hod
1:M
etho
d 2:
Met
hod
3:M
etho
d 4:
Met
hod
5:M
etho
d 6:
Met
hod
7:
The
Pre
-pla
nnin
g In
form
atio
n Fo
rm4
Tel
epho
ne I
nter
view
s w
ith A
genc
y H
eads
4T
elep
hone
Int
ervi
ews
with
Com
mun
ity R
esid
ents
5Se
ndin
g Q
uest
ionn
aire
s to
Age
ncy
Hea
ds5
Send
ing
Que
stio
nnai
res
to C
omm
unity
Res
iden
ts5
Pers
onal
Int
ervi
ews
with
Age
ncy
Hea
ds6
Pers
onal
Int
ervi
ews
with
Com
mun
ity R
esid
ents
STE
P 2:
IN
TE
RPR
ET
ING
TH
E I
NFO
RM
AT
ION
6 7 7 7Po
pula
tion
Stat
istic
sE
duca
tion
Lev
els
Eco
nom
ic L
evel
sB
Nat
iona
l and
Rac
ial B
ackg
roun
ds8
Geo
grap
hic
Are
a8
Edu
catio
nal O
ffer
ings
8O
ther
Com
mun
ity R
esou
rces
8In
form
atio
n an
d R
efer
ral S
ervi
ces
9
STE
P 3:
DE
VE
LO
PIN
G A
PL
AN
OF
AC
TIO
N
Loo
king
at L
ibra
ry P
rior
ities
Plan
ning
with
Oth
er A
genc
ies
10 10 11
..,
CO
NT
EN
TS
(con
t.)
Pre-
plan
ning
Inf
orm
atio
n fo
rE
xpan
ding
Ser
vice
sA
ppen
dix
ASa
mpl
e Q
uest
ionn
aire
and
Inte
rvie
w S
ched
ule
for
Age
ncy
Hea
dsA
ppen
dix
BSa
mpl
e Su
rvey
for
Com
mun
ityR
esid
ents
App
endi
x C
Ass
essi
ngL
ibra
ry s
ervi
ces
in a
com
mun
ity d
o no
tC
omm
unity
just
hap
pen.
Eff
ectiv
e lib
rary
ser
vice
sN
eeds
is a
Par
tre
quir
e ca
refu
l pla
nnin
g, a
nd a
sses
sing
of P
lann
ing
com
mun
ityin
form
atio
nan
dse
rvic
ene
eds
isan
impo
rtan
t too
lin
that
plan
ning
.A
sses
sing
the
com
mun
ity's
need
s fo
r in
form
atio
n an
d se
rvic
es g
ives
the
libra
ryva
luab
le in
form
atio
n fo
rse
tting
prio
ritie
san
dfo
rde
sign
ing
serv
ices
that
fit
the
need
s an
d w
ants
of
the
com
mun
ity. A
sses
sing
com
mun
ityne
eds
is p
artic
ular
ly im
port
ant b
efor
est
artin
g to
dev
elop
spe
cial
ized
ser
vice
s,so
the
serv
ices
can
be b
ased
on
the
info
rmat
ion,
ser
vice
, and
pro
gram
nee
dsof
the
targ
et g
roup
.
Com
mun
ityA
sses
smen
ts ti
f c:
.:. m
unity
info
rmat
ion
Ass
essm
ents
and
serv
ice
need
s of
ten
reve
al g
aps
inPo
int t
olib
rary
ser
vice
s to
cer
tain
gro
ups
in th
eC
omm
unity
com
mun
ity. T
he a
sses
smen
t may
rev
eal a
Nee
dsnu
mbe
r of
unde
redu
cate
d an
d po
orpe
ople
who
are
not
usi
ng li
brar
y se
rvic
esan
d w
ho n
eed
spec
ial c
onsi
dera
tion
inpl
anni
ng p
rogr
ams.
It m
ay a
lso
iden
tify
othe
rgr
oups
that
need
spec
ializ
edse
rvic
essu
chas
the
elde
rly,
you
ngad
ults
, or
neig
hbor
hood
s is
olat
ed f
rom
bran
ch li
brar
ies
and
book
mob
ile r
oute
s.
The
ass
essm
ent m
ay p
oint
to
gaps
inth
eco
llect
ion.
mat
eria
lsor
diff
eren
tki
nds
ofm
ater
ials
may
be
need
ed.
Ass
essm
ents
are
Impo
rtan
t to
the
Com
mun
ity
dupl
icat
ion
ofse
rvic
es. T
he li
brar
ym
ay n
eed
to s
hare
reso
urce
s w
ithot
her
info
rmat
ion
and
serv
ice
agen
cies
.
need
ed o
utre
ach
serv
ices
. New
orre
arra
nged
boo
kmob
ilest
ops.
boo
ksby
mai
l. de
posi
tco
llect
ions
. or
othe
rou
trea
chm
ay b
e re
quir
ed to
mee
tco
mm
unity
nee
ds.
An
asse
ssm
ent o
fco
mm
unity
nee
ds f
orex
pand
ed li
brar
yse
rvic
es is
impo
rtan
tto
man
y pe
ople
:
Staf
f m
embe
rsbe
com
eaw
are
of th
egr
oups
of
peop
le w
hom
ake
up th
eco
mm
unity
and
the
man
y ki
nds
ofin
form
atio
n an
dse
rvic
e ne
eds
they
have
. The
ir jo
bssh
ould
bec
ome
mor
em
eani
ngfu
las
they
dev
elop
ser
vice
goal
s an
d pr
iori
ties.
a T
he b
oard
nee
dsto
kno
w th
ere
ason
sfo
r se
rvic
epr
iori
ties
so p
olic
ies
and
budg
ets
can
bech
ange
dto
acco
mm
odat
e th
ene
eded
ser
vice
s.T
he a
sses
smen
tw
illhe
lpth
emes
timat
efu
ture
bud
get
need
s fo
rsp
ecia
lized
ser
vice
s,an
d pr
ovid
e th
eta
with
fac
ts th
atca
n be
use
d in
fun
dra
isin
g w
ith lo
cal g
over
nmen
t.
Loc
algo
vern
men
tan
d pl
anni
ngco
mm
issi
ons
shou
ld b
ein
form
ed o
f
2
the
libra
ryse
rvic
e ne
eds
ofsp
ecia
lgr
oups
in th
e co
mm
unity
.so
libr
ary
serv
ices
can
be in
clud
edin
thei
rlo
ng-r
ange
pla
ns.
Oth
er a
genc
ies
beco
me
awar
e of
the
libra
ry's
des
ire
to s
erve
all
segm
ents
of th
epo
pula
tion.
The
yse
eth
elib
rary
asa
com
mun
ity p
lann
ing
agen
cy a
nd a
par
tner
with
them
inco
mm
unity
edu
catio
n.
Lib
rary
clie
nts
will
bene
fit f
rom
expa
nded
libr
ary
serv
ices
that
res
ult
from
a r
ealis
ticlo
ok a
t com
mun
ityne
eds
and
reso
urce
s.
Ass
essi
ng c
omm
unity
info
rmat
ion
and
serv
ice
need
s in
volv
esth
ree
maj
orst
eps:
(1)
colle
ctin
g th
ein
form
atio
n;
(2)
inte
rpre
ting
the
info
rmat
ion;
and
t..e
lopi
ng a
pla
n of
actio
n.
3
Wha
tIn
form
atio
nis
Nee
ded?
Thi
sse
ctio
nan
swer
sth
efo
llow
ing
ques
tions
abo
ut c
olle
ctin
g in
form
atio
non
com
mun
ity in
form
atio
n an
d se
rvic
ene
eds: Wha
t inf
orm
atio
n is
nee
ded?
Whe
re c
an th
e in
form
atio
n be
fou
nd?
Wha
t met
hods
can
be
used
to c
olle
ctth
e in
form
atio
n?
Info
rmat
ion
is n
eede
d on
the
peop
le in
the
com
mun
ity:
thei
rag
egr
oups
,in
com
es,
educ
atio
nal
leve
ls,
thei
rcu
ltura
l bac
kgro
unds
, and
life
-sty
les.
Info
rmat
ion
isal
sone
eded
onco
mm
unity
reso
urce
s:ed
ucat
iona
lop
port
uniti
es,
com
mun
ityse
rvic
es.
cultu
ral
and
recr
eatio
nal
reso
urce
s,co
mm
unity
info
rmat
ion
and
refe
rral
serv
ices
.
App
endi
x A
, "Pr
e-pl
anni
ng I
nfor
mat
ion
for
Exp
andi
ngSe
rvic
es,"
show
s th
eki
nds
of in
form
atio
n th
e lib
rary
nee
ds to
colle
ctab
out c
omm
unity
nee
ds a
ndco
mm
unity
res
ourc
es. T
he f
orm
is u
sefu
lfo
r re
cord
ing
the
fact
s an
d or
gani
zing
them
into
mea
ning
ful
cate
gori
esfo
rin
terp
reta
tion.
Whe
re C
an th
eIn
form
atio
nB
e Fo
und?
The
pre-
plan
ning
info
rmat
ion
form
sugg
ests
sou
rces
for
each
cat
egor
yof
info
rmat
ion
it lis
ts.
Som
e ot
her
gene
ral
sour
ces
are:
stat
e. r
egio
nal,
or lo
cal l
ibra
ry f
iles
loca
lgo
vern
men
tof
fici
als
and
com
mun
ity le
ader
s
the
stat
ede
part
men
t of
com
mer
ce o
rlo
cal c
ham
ber
ofco
mm
erce
adul
t edu
catio
ndi
rect
ors
com
mun
ity r
esid
ents
head
s of
com
mun
ity a
genc
ies
and
orga
niza
tions
that
serv
e th
e lib
rary
'shi
ghpr
iori
tyse
rvic
egr
oups
:fo
rex
ampl
e, th
eco
unty
ext
ensi
onan
dho
me
dem
onst
ratio
nag
ents
, hea
lthde
part
men
tnu
triti
onal
aide
s,pl
anni
ngco
mm
issi
ons
orar
eade
velo
pmen
t dis
tric
ts,
men
tal h
ealth
care
staf
fs,
hous
ing
auth
oriti
es,
tena
nt's
rig
hts
grou
ps, t
he d
irec
tor
offe
dera
lpr
ogra
ms
for
the
loca
lsc
hool
syst
em,
nurs
esas
soci
atio
ns,
and
com
mun
ity a
ctio
npr
ogra
ms.
Wha
t Met
hods
Info
rmat
ion
for
asse
ssin
g co
mm
unity
Can
be
Use
dto
need
s ca
n be
colle
cted
in s
ever
alw
ays.
Col
lect
the
Thi
s se
ctio
nde
scri
bes
seve
n m
etho
ds o
fIn
form
atio
n?co
llect
ing
the
info
rmat
ion,
with
the
4
Met
hod
1: T
hePr
e-pl
anni
ngIn
form
atio
nFo
rm
Met
hod
2:T
elep
hone
Inte
rvie
ws
with
Age
ncy
Hea
ds
adva
ntag
es,
disa
dvan
tage
s,an
dco
st /b
enef
its o
fea
ch. C
ost/b
enef
itsm
uss
beco
nsid
ered
whe
n ev
alua
ting
and
sele
ctin
gin
form
atio
n-ga
ther
ing
met
hods
.So
me
way
s of
get
ting
info
rmat
ion
abou
tth
e co
mm
unity
take
mor
e tim
e, e
ffor
tan
dm
ore
mon
ey th
anot
hers
,bu
tpr
ovid
e im
port
ant
bene
fits
in p
ublic
rela
tions
and
use
ful i
nfor
mat
ion.
Col
lect
ing
fact
san
d fi
gure
sw
ith th
epr
e-pl
anni
ngin
form
atio
n fo
rmis
anes
sent
ial
task
for
asse
ssm
ent.
and
itsh
ould
be
com
plet
ed b
efor
ean
y ot
her
met
hod
is u
sed.
It ta
kes
the
leas
t tim
ean
d ef
fort
of
any
met
hod.
but
itgi
ves
nodi
rect
insi
ght
into
the
info
rmat
ion
and
serv
ice
need
sof
the
spec
ial
popu
latio
nth
elib
rary
seek
s to
serv
e.It
does
.ho
wev
er. p
oint
to th
egr
oups
in th
eco
mm
unity
that
need
info
rmat
ion
and
,,erv
ices
. Oth
erm
etho
dsca
n be
use
d to
find
out
mor
e ab
out t
he k
inds
ofin
form
atio
n an
dse
rvic
es th
ey n
eed.
Thi
s m
etho
d is
expe
nsiv
e in
sta
fftim
e,bu
t it
can
prov
ide
usef
ulin
form
atio
nab
out t
he li
brar
yse
rvic
e ne
eds
ofth
ecl
ient
s th
een
cyse
rves
. Tel
epho
neco
nver
satio
ns a
llow
the
agen
cy a
nd th
elib
rary
to e
xpla
inth
eir
purp
oses
, goa
ls,
and
serv
ices
to e
ach
othe
r,an
d to
expl
ore
toge
ther
the
poss
ibili
ties
for
coop
erat
ion
and
coor
dina
tion
ofse
rvic
es. A
ppen
dix
B in
dica
tes
the
kind
s
Met
hod
3:T
elep
hone
Inte
rvie
ws
with
Com
mun
ityR
esid
ents
Met
hod
4:S
endi
ngQ
uest
ionn
aire
sto
Age
ncy
Hea
ds
of in
form
atio
nth
elib
rary
need
s to
colle
ctfr
omth
ehe
ads
ofse
rvic
eag
enci
es.
Thi
s m
etho
d gi
ves
a fi
rst-
hand
acc
ount
of th
e in
form
atio
n ne
eds
of th
e ta
rget
grou
p in
the
com
mun
ity. I
t is
ago
odid
ea to
con
tact
the
loca
l ser
vice
age
ncie
sto
ask
thei
r co
oper
atio
n in
sele
ctin
gpe
ople
toin
terv
iew
. The
loca
l AB
Ete
ache
r is
a g
ood
sour
ce o
f th
e na
mes
and
tele
phon
e nu
mbe
rs o
f ad
ults
who
will
be
will
ing
to b
e in
terv
iew
ed b
yph
one.
Dir
ect c
onta
ct w
ith th
e ta
rget
popu
latio
n, th
ough
cos
tly in
sta
ff ti
me,
is v
alua
ble
in g
ettin
g a
real
istic
idea
of
the
info
rmat
ion
and
serv
ice
need
s of
the
peop
le to
be
serv
ed. A
ppen
dix
C d
iew
sth
e ki
nds
of in
form
atio
n th
e lib
rary
need
sto
colle
ctfr
omco
mm
unity
resi
dent
s.
The
nex
t ste
p up
in e
xpen
se, a
nee
dsa
sse
smen
tqu
estio
nnai
regi
ves
anov
ervi
ew o
f th
e in
form
atio
n ne
eds
of th
eta
rget
pop
ulat
ion
to r
ecei
ve e
xpan
ded
serv
ices
.A
t the
sam
e tim
e,it
help
spr
omot
e th
e lib
rary
's im
age,
and
hel
psth
elib
rary
disc
over
com
mun
ityre
sour
ces
to s
hare
the
diff
icul
ties
ofex
pand
ing
serv
ices
.Q
uest
ionn
aire
surv
eys,
how
ever
,do
have
cert
ain
limita
tions
.B
esid
esth
e pr
oble
ms
ofde
sign
, typ
ing,
dup
licat
ion,
and
mai
ling,
a qu
estio
nnai
re is
onl
y as
goo
d as
its
5Met
hod
5:S
endi
ngQ
uest
ionn
aire
sto
Com
mun
ityR
esid
ents
ques
tions
.A
ndsi
nce
not
all
the
ques
tionn
aire
s w
ill b
e re
turn
ed,t
here
is a
chan
ce o
f a
self
-sel
ecte
d an
d pe
rhap
sbi
ased
rep
ly. Q
uest
ionn
aire
s th
at a
re n
otre
turn
ed s
houl
d be
fol
low
ed u
p by
ate
leph
one
orpe
rson
alin
terv
iew
.A
ppen
dix
A is
a s
ampl
e qu
estio
nnai
refo
rga
ther
ing
com
mun
ityne
edin
form
atio
nfr
omag
enci
esan
dor
gani
zatio
ns. I
t cou
ld a
lso
be u
sed
for
inte
rvie
ws.
Thi
s m
etho
d re
quir
es s
elec
ting
resi
dent
sto
rec
eive
que
stio
nnai
res
from
the
high
prio
rity
ser
vice
gro
ups
iden
tifie
d in
the
pre-
plan
ning
info
rmat
ion
form
. Cer
tain
gove
rnm
ent
agen
cies
,th
elo
cal
depa
rtm
ent
ofed
ucat
ion,
hous
ing
auth
ority
,em
ploy
men
tof
fice
,fo
odst
amp
offi
ce,
offi
ceof
econ
omic
secu
rity
. and
oth
ers,
will
coo
pera
te in
asse
ssin
g th
e in
form
atio
n ne
eds
of 9
..e,e
t pop
ulat
ion.
Alth
ough
they
may
not g
ive
the
nam
es a
nd a
ddre
sses
of
thei
rcl
ient
s,th
eym
ayse
ndou
tth
equ
estio
nnai
reif
the
post
age
isgu
aran
teed
. The
pur
pose
of
the
surv
eym
ust b
e cl
ear
to th
e ag
enci
es b
efor
e th
eyw
ill g
ive
thei
r co
oper
atio
n. T
his
requ
ires
a pr
elim
inar
y m
ailin
g or
tele
phon
e ca
ll,w
hich
dec
reas
es th
e co
st b
enef
it of
this
met
hod.
Ano
ther
lim
itatio
n is
a p
roba
ble
low
rat
e of
que
stio
nnai
re r
etur
n. T
his
met
hod
does
have
the
impo
rtan
tad
vant
age,
how
ever
,of
gath
erin
g
Met
hod
6:Pe
rson
alIn
terv
iew
s w
ithA
genc
y H
eads
Met
hod
7:Pe
rson
alIn
terv
iew
s w
ithC
omm
unity
Res
iden
ts
info
rmat
ion
from
the
peop
leto
be
serv
ed. A
ppen
dix
C s
how
sa
sam
ple
ques
tionn
aire
for
com
mun
ity r
esid
ents
.
Inte
rvie
ws
are
rost
lyan
dtim
e-co
nsum
ing,
but
they
do p
rovi
deus
eful
info
rmat
ion.
The
inte
rvie
wer
can
(1)
find
out
the
info
rmat
ion
need
s of
the
com
mun
ity f
rom
the
poin
t of
view
of
the
agen
cy, (
2)ex
plai
n th
epu
rpos
e of
the
asse
ssm
ent a
ndho
the
libra
ry p
lans
to u
se th
e in
form
atio
nit
colle
cts,
and
(3)
esta
blis
hco
ntac
ts th
atm
ay b
eva
luab
leas
the
libra
ryex
pand
sits
serv
ices
. The
libr
ary
boar
dan
d st
aff
mus
t jud
ge w
heth
er th
epu
blic
rel
atio
nspr
ovid
ed a
nd th
ein
form
atio
n ga
ined
from
this
app
roac
hju
stif
y its
cos
ts.
Bec
ause
mos
tpe
ople
are
war
y of
stra
nger
s w
ith q
uest
ions
, an
inte
rmed
iary
is h
elpf
ul. E
ven
then
the
inte
rvie
wee
may
be
hesi
tant
to g
ive
info
rmat
ion
othe
rth
anw
hat
heth
inks
the
inte
rvie
wer
wan
tsto
hear
.If
the
inte
rvie
wer
can
con
vinc
eth
e ad
ult o
fhi
s/he
r si
ncer
ity a
ndin
tere
st in
pro
vidi
ngse
rvic
es b
ased
on n
eeds
, the
inte
rvie
ww
in y
ield
bet
ter
resu
lts. T
his
met
hod
isco
stly
but
the
bene
fits
are
grea
t: th
elib
rari
an-i
nter
view
eris
likel
yto
get
real
istic
info
rmat
ion
abou
t the
nee
ds o
fpe
ople
inth
e co
mm
unity
,an
d th
ein
terv
iew
ee is
like
lyto
get
a n
ew a
ndbr
oade
r vi
ew o
f th
elib
rary
.
6
STE
P 2:
IN
TE
RPR
ET
ING
TH
E I
NFO
RM
AT
ION
Population
Statistics
Education
Lev?Is
Interpreting the collected information is
an essential part of assessing community
info
rmat
ion
and
serv
ice
need
s. T
hefollowing su.?:ests some questions the
libra
ry s
houl
d as
k ab
out t
he in
form
atio
nit
has
colle
cted
to tr
ansl
ate
the
raw
fac
tsin
tous
eful
info
rmat
ion
for
plan
ning
expa
nded
serv
i les
.Q
uest
ions
for
inte
rpre
tatio
n ar
e ar
rang
ed a
roun
d th
eca
tego
ries
of
info
rmat
ion
liste
d on
the
pre-
plan
ning
info
rmat
ion
form
.
Wha
t are
the
age
grou
ps o
f th
e pe
ople
inth
elib
rary
'sse
rvic
ear
ea?
Chi
ldre
n.yo
ung
adul
ts, w
orki
ng a
ge a
dults
, and
the
elde
rly
all h
ave
uniq
ue in
form
atio
nand service needs. A
larg
e pr
opor
tion
ofan
yag
e gr
oup
coul
din
dica
teth
atad
ditio
nal m
ater
ials
are
req
uire
d. T
heel
derl
y, f
or e
xam
ple,
may
req
uire
larg
epr
int b
ooks
, inf
orm
atio
n on
med
icar
e,so
cial
sec
urity
, or
retir
emen
t pla
nnin
g,an
d ex
pand
ed o
utre
ach
serv
ices
. Lar
genu
mbe
rs o
f w
orki
ng a
dults
may
nee
dre
adju
sted
libr
ary
open
hou
rs.
What is the
educ
atio
nal l
evel
of
mos
tad
ults
in th
e co
mm
unity
? M
ost p
eopl
eread at least two grade levels
.:low the
num
ber
ofye
ars
they
com
plet
ed in
Frhu
oi. D
o th
e lib
rary
's m
ater
ials
fit
their reading levels? For undereducated
adults, does the library have easy to
read
and
nonprint
materials
with
adult
content? Are there GED preparatory
Eco
nom
icL
evel
s
Nat
iona
l and
Rac
ial
Bac
kgro
unds
mat
eria
ls f
or a
dults
to s
tudy
for
the
high
scho
ol e
qui%
alen
cyex
am?
Uha
tth
e av
erag
e in
com
e?A
re m
anfa
mili
esbe
low
the
pove
rty
inde
x?Pe
rhap
sth
eyne
edm
ater
ials
onem
ploy
nien
t.m
oney
man
agem
ent.
orho
w n
ot to
get
chea
ted.
PIM
peo
ple
cann
ot a
ffor
d to
buy
thei
rin
form
atio
n.so
the
publ
iclib
rary
hero
ines
%en
impo
rt a
ntto
them
ifit
offe
rsin
form
atio
n an
d se
r%ie
rsth
ey r
an.,.
-r.
Poor
}W
E &
niaN
317-
1 fe
el th
at li
brar
y,e
rire
sar
rfo
rth
em
iddl
eFl
a, -
.in
trva
rli -
rr\
Tita
itene
i'rdr
%,
trt
dem
onst
rate
the
Wan
\ 's
role
in ,e
tin;i
all t
he p
eopl
e in
the
lmilu
nitx
.
IN h
at is
the
unem
plo
unlit
bA
ct in
Num
-co
mm
unity
? Is
info
rmat
ion
mai
labl
e oi
lem
ploy
men
t ser
sier
s. h
owto
get.
keep
a jo
b. a
ndon
ith
oppo
rtni
iitna
, in
the
com
mun
itY.!
Dot
'sth
elib
rary
pro
i tie
tech
nira
lan
dpr
ofs-
ssitm
alm
ater
ial:,
to f
it th
ein
form
atio
n ne
eds
ofth
e co
mm
unity
's b
usin
ess
and
indu
stry
?
Wha
t are
the
pred
omin
ant
natio
nal a
ndra
cial
bac
kgro
unds
in11
w e
omm
unitv
?A
re th
ere
spec
ial
grou
ps w
ithin
the
com
mun
ity w
ho n
eed
diff
eren
t cul
tura
l.et
hnic
. or
lang
uage
mat
eria
ls, o
r sp
ecia
lpr
ogra
ms
base
d on
thei
r cu
ltura
lhi
stor
yan
d he
rita
ge?
8
Geo
grap
hic
Are
a
Edu
catio
nal
Off
erin
gs
Oth
erC
omm
unity
Res
ourc
es
hat i
s th
e ge
ogra
phic
scop
e of
the
area
the
libra
ryse
rNes
?Is
the
com
mun
it.la
rge
urba
n. s
mal
lur
ban,
or
rura
l? T
heur
ban
com
mun
..ty
may
nee
d a
bran
chlib
rary
:ru
ral
com
mun
ities
may
ner
dbo
ok: b
% m
ail
or e
xpan
ded
book
mob
ilese
ri.
if p
ossi
ble.
c% a
blat
e th
e st
ailii
N4)
the
impn
la in
n'in
term
sof
in.a
nti -
out.m
igra
tion.
Dor
s th
e hh
far\
hint
. mat
eria
ls a
nd".
er1l
t-r-
tofi
t11
wpe
ople
and
indu
stri
esW
eft %
ofne
vi.
tilci
>.in
g iii
hat
educ
atio
nal
pprr
tiniii
ies
..fila
ble
in th
ear
ea.!
Doe
- ilw
libr
iirlu
x a
li-t
ordi
re e
tort
-1-k
ut.
4-01
1vgc
...1)
1Jtin
nal-
ltuht
6i..1
1-O
n ,r
t)-.
atif
reha
bilit
atio
nad
tlaed
ucat
ion.
and
fed
eral
trai
ning
pro
jeet
-.I-
ther
ein
form
atio
nab
out
aNai
lal
trai
ning
. . h
ere
to g
ut it
.hi
map
pl..
and
him
toge
t fin
anci
al a
ssis
tanc
e?I-
ther
e in
orm
ati(
in a
bout
the
eilu
atio
nal
prog
ram
sof
lohi
ntan
orga
niza
tions
suel
i as
Act
ion
olut
itcer
s. th
e t n
itrd
Fund
and
loca
l chu
rche
s.an
d cl
ubs?
hat c
omm
unit
reso
urce
s ar
eat
ail-
able
?
Can
the
libra
ry s
hare
reso
urce
s w
ith a
nyof
thes
eco
iron
inity
res
ourc
es to
pro
vide
expa
nded
libra
ryse
rvic
esan
ded
ucat
iona
l inf
orm
atio
nto
the
peop
le in
the
com
mun
ity?
For
exam
ple,
mig
hta
Info
rmat
ion
and
Ref
erra
l Ser
vice
s
Com
mun
ity A
ctio
n bu
s be
use
d to
take
peop
le to
the
libra
ry f
or to
urs,
or f
orG
ED
-pre
para
tory
cla
sses
in th
e lib
rary
?
Wha
t com
mun
ity r
esou
rces
are
avai
labl
ew
hich
mig
ht s
hare
mat
eria
ls w
ith th
epu
blic
libr
ary?
scho
ol li
brar
ies
voca
tiona
lan
dte
chni
cal
scho
ollib
rari
es
spec
ial l
ibra
ries
med
ical
or in
dust
rial
book
stor
es a
nd d
rug
stor
es
acad
emic
libr
arie
s
pam
phle
t rac
ks in
med
ical
and
agen
cyof
fice
s
Wha
t inf
orm
atio
n an
d re
ferr
al s
ervi
ces
exis
t in
the
com
mun
ity?
Cou
ld th
e lib
rary
deve
lop
com
mun
ity in
form
atio
n an
dre
ferr
al s
ervi
ces?
deve
lop
aco
mm
unity
refe
rral
hand
book
and
mak
e it
avai
labl
e to
othe
r ag
enci
es?
or
9
act a
s a
data
col
lect
ion
and
upda
ting
clea
ring
hous
efo
rag
enci
esth
atal
read
y pr
ovid
e I
R s
ervi
ces?
10
Loo
king
at
Lib
rary
Prio
ritie
s
If th
e in
form
atio
n co
llect
edfo
r th
eco
mm
unity
nee
ds a
sses
smen
t is
not u
sed
to h
elp
the
libra
ry s
et p
rior
ities
and
deve
lop
prog
ram
s to
fit
com
mun
ityne
eds.
then
the
asse
ssm
ent i
san
exe
rcis
ein
fut
ility
and
sho
uld
not b
e do
ne. T
hefo
llow
ing
sugv
-ts
som
e w
ays
the
libra
ryca
n us
e th
e in
form
atio
n it
has
colle
cted
and
inte
rpre
ted
to d
evel
oppr
ogra
ms
that
fit t
he n
eeds
of
the
com
mun
ity.
Whe
n th
e lib
rary
has
com
plet
ed th
epr
epla
nnin
gin
form
atio
nfo
rman
dfo
llow
ed th
roug
h w
ith o
ther
ass
essm
ent
met
hods
,it
shou
ldkn
ow:
(I)
the
char
acte
rist
ics
of th
epe
ople
inth
elib
rary
's s
ervi
ce a
rea:
(2)
the
grou
ps th
elib
rary
is a
nd is
not
ser
ving
; (3)
the
info
rmat
ion
and
serv
ice
need
s of
new
serv
ice
grou
ps: a
nd (
4) th
ere
sour
ces
avai
labl
e in
the
com
mun
ity to
sha
re in
the
serv
ices
to n
ew s
ervi
ce g
roup
s. W
hen
all t
his
data
is c
ompi
led
and
inte
rpre
ted.
prog
ram
pla
nnin
g ca
n be
gin.
The
ass
essm
ent
may
poi
nt o
ut n
eeds
the
libra
ry f
eels
it c
anno
t ful
fill
beca
use
ofits
pre
sent
res
pons
ibili
ties
and
prio
ritie
s.A
t thi
s po
int i
t may
be
nece
ssar
y to
com
pare
exi
stin
g se
rvic
es a
nd p
rogr
ams
with
wha
t is
need
ed. A
n as
sess
men
t of
libra
ry ta
sks.
pri
oriti
es f
or th
ose
task
san
d th
e st
aff
time
spen
ton
thos
e ta
sks
can
help
the
libra
ry a
djus
t its
pre
sent
serv
ices
and
pro
gram
s to
acc
omm
odat
ene
w p
rior
ities
.
Plan
ning
with
Oth
er A
genc
ies
A c
hart
fill
ed o
ut d
urin
ga
staf
f m
eetin
gca
n po
int u
p ex
istin
g w
ork
prio
ritie
s by
show
ing
how
sta
ff m
embe
rs s
pend
thei
rtim
e.
The
cha
rt m
ight
look
like
this
:
TA
SK
List
the
task
spe
rfor
rr a
d in
the
libra
ry
PRIO
RIT
Y W
EIG
HT
Ass
ign
prio
rity
wei
ght t
o ea
ch ta
sk,
On
a 30
614
from
one
so te
n, w
ith o
nehi
gh
TIM
E S
PEN
T
Indi
cate
tim
esp
ent o
n th
eta
sk
Thi
s ch
art m
ay s
how
hig
hpr
iori
ty ta
sks
getti
ng li
ttle
time
spen
ton
them
, or
low
prio
rity
task
sre
ceiv
ing
adi
spro
port
iona
te a
mou
nt o
f st
aff
time.
Are
orga
niza
tion
of ta
sks
may
be
need
ed to
free
sta
ff a
ndm
oney
for
new
pri
oriti
es.
Whe
nth
elib
rary
has
iden
tifie
dco
mm
unity
nee
ds, c
omm
unity
reso
urce
s,an
d its
ow
n pr
iori
ties.
it sh
ould
sha
reth
atin
form
atio
n w
ithal
lth
e ot
her
agen
cies
and
inst
itutio
nsin
the
com
mun
ity. T
he li
brar
y m
ight
arra
nge
am
eetin
g of
the
repr
esen
tativ
es f
rom
all
thos
eor
gani
zatio
nsco
ncer
ned
with
mee
ting
com
mun
ity n
eeds
,to
look
at
prob
lem
san
dto
plan
coop
erat
ive
serv
ices
that
avo
id d
uplic
atio
n an
dm
eet
the
com
mun
ity's
nee
ds.
Pre
plan
ning
Info
rmat
ion
for
Exp
andi
ng S
ervi
ces
for
Dis
adva
ntag
ed A
dults
ST
AT
ET
OW
ND
AT
E
Inst
ruct
ions
: Ple
ase
desc
ribe
your
com
mun
ity b
y an
swer
ing
the
follo
win
g qu
estio
nsas
com
plet
ely
as p
ossi
ble.
App
endi
x A
Are
aof
Info
rmat
ion
Info
rmat
ion
toIn
clud
eI
Sou
rce
ofIn
form
atio
n
Fill in
Her
e
A.
Pop
ulat
ion
Sta
tistic
s
B.
Edu
catio
nal L
evel
sof
Pop
ulat
ion
How
man
y pe
ople
inyo
ur s
ervi
cear
ea?
Age
of p
opul
atio
nN
o. o
f chi
ldre
n 0-
18ye
ars
No.
of a
dults
18-
64N
o. o
f adu
lts 6
5+
Per
cent
and
num
ber
of o
ut-o
f-sc
hool
adu
lts o
ver
16 w
hoha
vele
ss th
an 8
yea
rs o
fsc
hool
ing
Per
cent
and
num
ber
of o
ut-o
fsc
hool
adu
lts o
ver
16 w
hoha
vele
ss th
an 1
2ye
as o
f sch
oolin
g
1970
U.S
. Cen
sus
Sta
te D
epar
tmen
ts o
fE
duca
tion
Sch
ool B
oard
s
1970
U.S
. Cen
sus,
or A
rea
Sup
ervi
sor
of A
dult
Bas
ic E
duca
tion
No.
% No.
Are
aof
Info
rmat
ion
Info
rmat
ion
toIn
clud
e
Sou
rce
ofIn
form
atio
n
Fill in Her
e
C.
Eco
nom
ic L
evel
s of
Per
cent
of f
amili
es w
hose
inco
me
Pop
ulat
ion
is $
3,00
0 or
bel
ow
Med
ian
Inco
me
Fam
ilyP
er C
apita
Per
cent
of u
nem
ploy
men
t of
adul
ts o
ver
16
Wha
t are
the
chie
f em
ploy
ers
for
your
ser
vice
are
a?
1970
U.S
. Cen
sus
Em
ploy
men
t Sec
urity
Wel
fare
age
ncie
sC
omm
unity
Act
ion
Pro
gram
s
Em
ploy
men
t Sec
urity
May
or's
Offi
ceLo
cal P
lann
ing
Com
mis
sion
Com
mun
ity A
ctio
nP
rogr
am
i
% % NA
ME
/KIN
D O
F W
OR
KP
RE
SE
NT
LY
NE
W
Are
aof
Info
rmat
ion
Info
rmat
ion
toIn
clud
e
Sou
rce
ofIn
form
atio
n
Fill in
Her
e
CIT
YC
OU
NT
YD
.N
atio
nal a
nd r
acia
lG
ive
perc
ent o
f rac
ial a
nd19
70 U
.S. C
ensu
sW
hite
back
grou
nd o
fna
tiona
l gro
ups
whi
ch m
ake
upC
ity, C
ount
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r A
rea
Bla
ckN
on E
nglis
h-S
peak
ing
popu
latio
nth
e po
pula
tion
ofyo
ur s
ervi
cear
eaS
uper
viso
r of
Adu
ltB
asic
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catio
nIn
dian
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AC
PO
rient
al14
/.0.1
0IIO
NIW
NN
OIO
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MO
111,
1111
Oth
erE
.G
eogr
aphi
c ar
ea y
ou s
erve
Squ
are
mile
s
F.
Ann
ual I
ncom
e of
the
libra
ryT
otal
caw
',H
ead
Libr
aria
n
G.
Libr
ary
card
hol
ders
Hea
d Li
brar
ian
H.
Edu
catio
nal o
fferin
gs in
com
mun
ity fo
rdi
sadv
anta
ged
List
of a
dult
basi
c ed
ucat
ion
and
othe
r ed
ucat
iona
l act
iviti
esav
aila
ble
to y
our
serv
ice
area
City
or
Cou
nty
Sup
ervi
sor
of A
dult
Edu
catio
n
KIN
D/S
ITE
/NO
. EN
RO
LLE
D
Com
mun
ity A
ctio
nP
rogr
amri t-
r)
471
Pub
lic S
choo
lsr:
Priv
ate
Sch
ools
Are
a V
ocat
iona
l Sch
ools
Bur
eau
of R
ehab
ilita
tion
'71
Ser
vice
s
Are
aof
Info
rmat
ion
Info
rmat
ion
toIn
clud
e
I. O
thei
Com
mun
ity s
ervi
ces
avai
labl
e to
dis
adva
ntag
edad
ults
rrt
Irt r-
Sou
rce
ofIn
form
atio
n
Fill in Her
e
List
of c
omm
unity
ser
vice
sav
aila
ble
to d
isad
vant
aged
adul
ts
MD
TA
(M
anpo
wer
Dev
elop
men
t Tra
inin
g A
ct)
WIN
(W
ork
Ince
ntiv
e)N
YC
(N
eigh
borh
ood
You
thC
orps
)C
EP
(C
once
ntra
ted
Em
ploy
men
t Pro
gram
s)N
ew C
aree
rs P
rogr
amV
o lu
ltary
Gro
ups
Hea
lth D
epar
tmen
tW
elfa
re D
epar
tmen
tS
ocia
l Sec
urity
Com
mun
ity A
ctio
n P
rogr
ams
Com
preh
ensi
ve C
are
Foo
d &
Nut
ritio
n S
ervi
ces
Chi
ld C
are
Pro
gram
sH
ousi
ng A
utho
ritie
sV
olun
tary
Gro
ups
Pla
nnin
g C
omm
issi
onM
enta
l Hea
lthF
amily
Pla
nnin
g C
linic
Rad
io S
tatio
nsN
ewsp
aper
sS
enio
r C
itize
nsH
ome
Dem
onst
ratio
n A
gent
Agr
icul
tura
l Ext
ensi
on A
gent
SE
RV
ICE
/AG
EN
CY
Are
aof
Info
rmat
ion
Info
rmat
ion
toIn
clud
e
Sou
rce
ofIn
form
atio
n
Fill in
Her
e
J.In
form
atio
n an
d re
ferr
alse
rvic
es a
vaila
ble
Q tAdd
ition
ald
tIn
form
atio
n
IMM
.11.
1111
1111
1111
111M
INIO
111M
I
App
aSec
hion
Adu
lt E
duca
tion
Cen
ter
Mor
ehea
d S
tate
Uni
vers
ityM
oref
eed,
Ken
tuck
y 40
351
Rev
ised
Oct
ober
. 197
4
Is th
ere
a ce
ntra
lso
urce
of
com
mun
ity a
genc
y an
dor
gani
zatio
n in
you
rco
mm
unity
Uni
ted
Fun
dP
ublic
Lib
rary
Pla
nnin
g C
omm
issi
onC
ompr
ehen
sive
Hea
lth C
are
CO
MM
UN
ITY
NE
ED
SA
SSE
SSM
EN
TSA
MPL
E Q
UE
STIO
NN
AIR
EFO
R A
GE
NC
Y H
EA
DS
App
endi
x B
The
Publ
ic L
ibra
ry is
pla
nnin
gex
pans
ion
of s
ervi
ces
to d
isad
vant
aged
adu
lts. W
ene
ed y
our
help
inid
entif
ying
the
info
rmat
ion,
ser
vice
and
mat
eria
ls n
eeds
of
this
pri
ority
ser
vice
grou
p.Pl
ease
fill
out
this
ques
tionn
aire
and
retu
rn a
t you
r ea
rlie
stco
nven
ienc
e. T
hank
you
for
your
coo
pera
tion.
Age
ncy
:N
ame:
Dat
e:1.
Wha
t pro
port
ion
of th
ose
you
serv
e ar
e di
sadv
anta
ged
adul
ts?
(We
defi
ne d
isad
vant
aged
adul
ts a
s an
yone
16
year
s or
old
er w
ho is
out
of s
choo
l with
less
than
a h
igh
scho
ol e
duca
tion,
or w
hose
inco
me
is b
elow
a po
vert
y in
dex.
) Pl
ease
che
ckon
e.N
one
Qua
rter
Hal
fA
lmos
t all
All
2.L
ist t
hree
sub
ject
s ab
out w
hich
you
thin
kyo
ur c
lient
s ne
ed in
form
atio
n. T
heA
AE
C's
Cop
ing
Skill
sC
ateg
orie
s: A
reas
of
Info
rmat
ion
Nee
d fo
r D
isad
vant
aged
Adu
lts c
an b
e us
edas
a c
heck
list o
f su
bjec
ts.
3.L
ist o
r in
clud
e sa
mpl
es o
fin
form
atio
nal m
ater
ials
your
gro
up d
istr
ibut
es th
at c
ould
beco
me
part
of
the
libra
ry's
colle
ctio
n.4.
The
fol
low
ing
isa
list o
f lib
rary
ser
vice
s th
at e
xist
now
or
coul
d be
dev
elop
ed. P
leas
ech
eck
thos
e th
at w
ould
be u
sefu
l to
you
in y
our
wor
k or
to y
our
disa
dvan
tage
dad
ult c
lient
s.
OI.
Lib
rary
tour
s an
d or
ient
atio
nto
the
libra
ry
2.Pa
mph
lets
del
iver
edto
you
r ag
ency
onsu
bjec
ts o
f in
tere
st to
you
r cl
ient
s
3.C
omm
unity
roo
m in
the
libra
ry a
vaila
ble
for
mee
tings
or c
lass
es
O4.
Adu
lt bo
ok ta
lks
on to
pics
of
inte
rest
toyo
ur c
lient
s
The
Publ
ic L
ibra
ry w
ould
like
to b
e of
ser
vice
toyo
u an
d yo
ur c
lient
s.Pl
ease
cal
lat
Nam
eN
umbe
r
5.E
asy
to r
ead
book
s an
dpa
perb
acks
abo
utad
ult p
robl
ems
6.Sm
all c
olle
ctio
ns o
flib
rary
mat
eria
ls in
the
com
mun
ity
7.O
ther
App
alac
hian
Adu
lt E
duca
tion
Cen
ter
Mor
ehea
d St
ate
Uni
vers
ityM
oreh
ead,
Ken
tuck
y 40
351
Oct
ober
. 197
4
SAM
PLE
CO
MM
UN
ITY
SU
RV
EY
FOR
CO
MM
UN
ITY
RE
SID
EN
TS
App
endi
x C
You
rPu
blic
Lib
rary
wan
ts to
giv
eyo
u th
e ki
nd o
f bo
oks,
pap
erba
cks
and
pam
phle
ts th
atyo
u w
ant t
o re
ad. W
e al
so w
ant
to h
ave
reco
rds,
film
s, f
ilmst
rips
, and
tape
s th
at y
ou w
ant t
o us
e.
1.C
heck
the
kind
s of
info
rmat
ion
you
wou
ld li
ke to
hav
e.
How
to f
ind,
get
and
kee
pa
job
How
to g
et a
long
with
your
fam
ily
How
to g
et a
long
with
your
chi
ldre
n
How
to s
tay
heal
thy
How
to b
uy o
n cr
edit
How
not
to g
et c
heat
ed
How
to g
et h
elp
if y
ou n
eed
it
How
to g
et m
ore
educ
atio
n
How
to g
et in
sura
nce
How
to u
se s
pare
tim
e
How
to g
et a
long
with
fri
ends
and
nei
ghbo
rs
How
to m
ove
to a
noth
er to
wn
Und
erst
andi
ng y
ours
elf
Tax
es
How
to s
olve
you
r tr
ansp
orta
tion
prob
lem
s
Wha
t hap
pens
as
you
get o
lder
Oth
er
2.W
ho w
ould
you
go
to f
irst
to g
et in
form
atio
n on
how
to s
olve
your
pro
blem
s? C
heck
one
:Fa
mily
Frie
nds
Publ
ic L
ibra
ry
Min
iste
r
Ano
ther
Off
ice
1:3
Oth
erm
ic
s.
3.In
you
r op
inio
n, a
re th
ere
man
y ad
ults
in y
our
neig
hbor
hood
who
do
not h
ave
high
sch
ool d
iplo
mas
? C
heck
one.
A f
ewM
ore
than
hal
fC
)So
me
Man
yi) w.
APP
AL
AC
HL
AN
AD
UL
T E
DU
CA
TIO
N C
EN
TE
R S
TA
FF
Geo
rge
Eys
ter
Ann
Hay
es D
renn
an
Susa
n Sc
bmid
t
Pris
cilla
Got
sick
Ann
e Sh
elby
C. J
. Bai
ley
Shar
on M
oore
Hel
en M
ontg
omer
y
Joyc
e B
arke
r
Exe
cutiv
e D
irec
tor
Chi
ef I
nves
tigat
or
Prof
essi
onal
Lib
rari
an
Lib
rary
Ser
vice
s Sp
ecia
list
Staf
f W
rite
r
Tra
inin
g Sp
ecia
list
Rea
ding
Spe
cial
ist
Adm
inis
trat
ive
Ass
ista
nt
IBM
Com
pose
r O
pera
tor
I.M
ater
ials
Sele
ctio
nfo
rD
isad
vant
aged
Adu
lts
2.A
sses
sing
Com
mun
ity I
nfor
mat
ion
and
Serv
ice
Nee
ds
3.U
sing
Pam
phle
tsw
ithD
isad
vant
aged
Adu
lts
4.D
epos
it C
olle
ctio
ns o
f Sp
ecia
lM
ater
ials
for
Dis
adva
ntag
ed A
dults
5.U
tiliz
ing
Vol
unte
ers
inE
xpan
ding
Lib
rary
Serv
ices
to D
isad
vant
aged
Adu
lts
6.B
ooks
By
Mai
lSe
rvic
es:
Mov
ing
the
Lib
rary
to D
isad
vant
aged
Adu
lts
7.E
veni
ng a
nd W
eeke
ndL
ibra
ry S
ervi
ces
for
Dis
adva
ntag
ed A
dults
8. T
he L
ibra
ryas
a C
orr.
mun
ity I
nfor
mat
ion
and
Ref
erra
l Cen
ter
9.Pl
anni
ngth
eE
xpan
sion
ofL
ibra
rySe
rvic
esD
isad
vant
aged
Adu
lts
10. W
orki
ng w
ith L
ibra
ryT
rust
ees
to E
xpan
dL
ibra
ry S
ervi
ces
to D
isad
vant
aged
Adu
lts
11. R
eade
r G
uida
nce
Serv
ices
for
Dis
adva
ntag
ed A
dults
LIB
RA
RY
SE
RV
ICE
GU
IDE
S
12. T
heR
ecru
itmen
tof
Dis
adva
ntag
edA
dults
: Eff
ectiv
e Pu
blic
ity
13. C
ondu
ctin
g T
ours
toth
eL
ibra
ryfo
rG
roup
s of
Div
Adu
lts
14. A
BE
-Wha
t Is
10
15. T
he R
elat
ions
hip
ofD
isad
vant
agem
ent t
oL
ibra
ry S
ervi
ces
16.
In-s
ervi
ce T
rain
ing
of P
erso
nnel
to S
erve
Dis
adva
ntag
ed A
dults
27. A
dult
Edu
catio
n in
the
Lib
rary
. AB
E,
GE
D, C
LE
P, a
nd th
e O
pen
Uni
vers
ity
18. B
ook
Tal
ks:
Enc
oura
ging
Lib
rary
Mat
eria
ls U
sage
by
Dis
adva
ntag
edA
dults
19.
Tec
hniq
ues
for
Tea
cher
s:T
each
inir
the
App
licat
ion
of B
asic
Ski
llsto
Eve
ryda
yL
ife
Prob
lem
s
20. D
ispl
ayin
gM
ater
ials
for
Dis
adva
ntag
edA
dults
21.
Boo
kmob
ile S
ervi
ces:
Mov
ing
the
Lib
rary
to D
isad
vant
aged
Adu
lts
22.
Exp
andi
ng L
ibra
ry S
ervi
ces
to th
e E
lder
ly
23.
Usi
ng A
udio
visu
als
With
Dis
adva
ntag
edA
dults
24. E
xpan
ding
Lib
rary
Serv
ices
toth
eIn
stitu
tiona
lized
25.
Inte
rage
ncy
Coo
pera
tion:
The
Publ
icL
ibra
ryan
dA
genc
ies
that
Serv
eD
isad
vant
aged
Adu
lts
26.
Adj
ustin
g Sc
hool
Lib
rari
es f
orU
se b
yD
isad
vant
aged
Adu
lts
27. S
peak
ers
Bur
eaus
for
Dis
adva
ntag
edA
dults
28. M
aint
aini
ngSe
para
teC
olle
ctio
nsof
Lib
rary
Mat
eria
lsfo
rD
isad
vant
aged
Adu
lts
29. C
lient
Par
ticip
atio
n in
Exp
andi
ng L
ibra
rySe
rvic
es to
Dis
adva
ntag
ed A
dults
30. T
he R
ole
of th
e C
olle
geL
ibra
ry in
the
Edu
catio
n of
Dis
adva
ntag
edA
dults
31.
Publ
icL
ibra
rySe
rvic
esto
You
ngD
isad
vant
aged
Adu
lts
32. W
orki
ng w
ith E
lect
-' O
ffic
ials
to E
xpan
dL
ibra
ry S
ervn
es
to D
isad
vant
aged
Adu
lts
4
App
eltc
h4n
Adu
lt E
duca
tion
Cen
ter
Bur
eau
for
Res
earc
h an
d D
evel
opm
ent
Mor
ehea
d S
tate
Uni
vers
ity, U
PO
135
3
Mor
ehea
d, K
entu
cky
4035
116
0E0
784-
9229
160
6, /8
3-31
11
The
wor
k pr
esen
ted
in th
is d
ocum
ent w
ss p
er/o
r-w
ord
purs
uant
to a
gra
nt fr
omth
e
Dep
artm
ent o
f Hea
lth, E
duca
tion,
end
Wel
fare
, Offi
ce o
f Edu
catio
n, B
urea
uof
Lib
rarie
sen
d Le
arni
ng n
ewsm
an 1
0EG
-043
-534
11 .
How
ever
, the
opi
nion
s ex
pres
sed
here
indo
not n
eces
saril
y re
flect
the
posi
tion
or p
olic
y of
the
U. S
. Offi
ce o
f Edu
catio
n,bu
t are
ths
sale
rlis
Pon
sibi
lltY
of t
he A
ppal
achi
an A
dult
Edu
catio
n C
ente
r.